Training Video Course

ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements

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Rating
4.55rating
Students
124
Duration
05:33:49 h
$16.49
$14.99

Curriculum for ITILSC-SOA Video Course

Name of Video Time
Play Video: Course Introduction
1. Course Introduction
01:31
Name of Video Time
Play Video: Lesson: Course Organization
1. Lesson: Course Organization
00:32
Play Video: Introduction
2. Introduction
00:22
Play Video: Welcome to the Course!
3. Welcome to the Course!
00:33
Play Video: Why Are You Here?
4. Why Are You Here?
00:47
Play Video: Using Bloom's Taxonomy
5. Using Bloom's Taxonomy
01:10
Play Video: What Do You Expect?
6. What Do You Expect?
00:37
Play Video: Housekeeping Online
7. Housekeeping Online
01:03
Play Video: Lesson: Course Conventions & Agenda
8. Lesson: Course Conventions & Agenda
00:08
Play Video: Conventions Used
9. Conventions Used
00:54
Play Video: Quizzes & Exercises
10. Quizzes & Exercises
00:44
Play Video: ITIL Qualification Scheme
11. ITIL Qualification Scheme
00:47
Play Video: ITIL Capability Exam
12. ITIL Capability Exam
01:23
Play Video: Chapter 01 Review
13. Chapter 01 Review
00:23
Name of Video Time
Play Video: Introduction
1. Introduction
00:24
Play Video: Lesson: Introduction to Service Offerings & Agreements
2. Lesson: Introduction to Service Offerings & Agreements
00:47
Play Video: Introduction
3. Introduction
01:27
Play Video: Objective
4. Objective
02:04
Play Video: Scope
5. Scope
00:51
Play Video: Value to the Business
6. Value to the Business
01:08
Play Video: Concepts
7. Concepts
01:39
Play Video: Lesson: Service Offerings & Agreements Principles
8. Lesson: Service Offerings & Agreements Principles
00:27
Play Video: SOA Context
9. SOA Context
03:23
Play Video: Service Portfolio
10. Service Portfolio
02:31
Play Video: Service Pipeline
11. Service Pipeline
01:40
Play Video: Service Catalog
12. Service Catalog
01:55
Play Video: SOA & Design Coordination Overview
13. SOA & Design Coordination Overview
01:26
Play Video: SD & SLM
14. SD & SLM
01:43
Play Video: SOA & Value
15. SOA & Value
00:15
Play Video: Value of a Service
16. Value of a Service
01:22
Play Video: Creating Service Value
17. Creating Service Value
00:55
Play Video: Perception of Value
18. Perception of Value
01:45
Play Video: Framing Service Value
19. Framing Service Value
01:45
Play Video: Supplier Management
20. Supplier Management
01:23
Play Video: Lesson: Service Offerings & Agreements Context
21. Lesson: Service Offerings & Agreements Context
00:28
Play Video: Relationships
22. Relationships
01:22
Play Video: Information
23. Information
01:13
Play Video: Metrics & Measures
24. Metrics & Measures
00:33
Play Video: Challenges
25. Challenges
01:38
Play Video: SOA Processes
26. SOA Processes
02:37
Play Video: Lesson: Service Offerings & Agreements Summary
27. Lesson: Service Offerings & Agreements Summary
00:12
Play Video: SOA Summary
28. SOA Summary
01:43
Play Video: Checkpoint
29. Checkpoint
00:10
Play Video: Chapter 02 Review
30. Chapter 02 Review
01:42
Name of Video Time
Play Video: Introduction
1. Introduction
00:20
Play Video: Lesson: Service Portfolio Management
2. Lesson: Service Portfolio Management
00:27
Play Video: Introduction
3. Introduction
01:02
Play Video: Purpose, Goals & Objectives
4. Purpose, Goals & Objectives
01:25
Play Video: Scope
5. Scope
01:21
Play Video: Value to the Business
6. Value to the Business
00:34
Play Video: Concepts
7. Concepts
02:50
Play Video: Service Portfolio
8. Service Portfolio
01:55
Play Video: Service Portfolio & CMS
9. Service Portfolio & CMS
01:40
Play Video: Other Portfolios
10. Other Portfolios
01:06
Play Video: Designing the Service Portfolio
11. Designing the Service Portfolio
02:22
Play Video: Service Portfolio Methods
12. Service Portfolio Methods
00:16
Play Video: SPM Initiation
13. SPM Initiation
00:42
Play Video: Define
14. Define
02:26
Play Video: Option Space Tool
15. Option Space Tool
02:30
Play Video: Analyze
16. Analyze
00:57
Play Video: Approve
17. Approve
00:58
Play Video: Charter
18. Charter
01:03
Play Video: Retiring Services
19. Retiring Services
01:09
Play Video: Triggers, Inputs & Outputs
20. Triggers, Inputs & Outputs
01:15
Play Video: Relationships
21. Relationships
02:13
Play Video: Information
22. Information
01:04
Play Video: Critical Success Factors
23. Critical Success Factors
02:45
Play Video: Challenges & Risks
24. Challenges & Risks
02:37
Play Video: Summary
25. Summary
01:26
Play Video: Lesson: Service Catalog Management
26. Lesson: Service Catalog Management
00:32
Play Video: Introduction
27. Introduction
01:28
Play Video: Purpose, Goals & Objectives
28. Purpose, Goals & Objectives
00:43
Play Video: Scope
29. Scope
00:56
Play Video: Value to the Business
30. Value to the Business
01:07
Play Video: Concepts
31. Concepts
02:14
Play Video: Service Catalog Views
32. Service Catalog Views
02:33
Play Video: Activities
33. Activities
00:50
Play Video: Agree & Document Service Definition
34. Agree & Document Service Definition
01:19
Play Video: Interace with Service Portfolio Management
35. Interace with Service Portfolio Management
01:14
Play Video: Produce & Maintain Service Catalog
36. Produce & Maintain Service Catalog
01:09
Play Video: Interfacing
37. Interfacing
00:53
Play Video: Service Catalog Example
38. Service Catalog Example
01:39
Play Video: Triggers, Inputs & Outputs
39. Triggers, Inputs & Outputs
01:08
Play Video: Relationships
40. Relationships
01:36
Play Video: Information
41. Information
01:14
Play Video: Critical Success Factors
42. Critical Success Factors
01:38
Play Video: Challenges & Risks
43. Challenges & Risks
03:18
Play Video: Summary
44. Summary
00:48
Play Video: Lesson: Service Level Management
45. Lesson: Service Level Management
00:27
Play Video: Introduction
46. Introduction
01:22
Play Video: Purpose, Goals & Objectives
47. Purpose, Goals & Objectives
01:29
Play Video: Scope
48. Scope
01:48
Play Video: Value to the Business
49. Value to the Business
01:02
Play Video: Concepts
50. Concepts
01:48
Play Video: Activities of Service Level Management
51. Activities of Service Level Management
00:56
Play Video: Activities of Service Level Management Process
52. Activities of Service Level Management Process
03:35
Play Video: SLA Frameworks
53. SLA Frameworks
01:42
Play Video: SLRs & SLAs
54. SLRs & SLAs
03:14
Play Video: Improving Customer Satisfaction
55. Improving Customer Satisfaction
01:00
Play Video: Managing Underpinning Agreements
56. Managing Underpinning Agreements
00:54
Play Video: Service Reporting
57. Service Reporting
01:06
Play Video: Service Improvement Plan (SIP)
58. Service Improvement Plan (SIP)
01:24
Play Video: Service Reviews
59. Service Reviews
01:09
Play Video: Managing & Revising SLAs & UCs
60. Managing & Revising SLAs & UCs
00:39
Play Video: Contacts & Relationships
61. Contacts & Relationships
01:34
Play Video: Feedback
62. Feedback
00:34
Play Video: SLA Components
63. SLA Components
01:20
Play Video: OLA Components
64. OLA Components
01:17
Play Video: Triggers, Inputs & Outputs
65. Triggers, Inputs & Outputs
01:46
Play Video: Service Level Management Relationships
66. Service Level Management Relationships
02:38
Play Video: Information
67. Information
00:32
Play Video: Critical Success Factors
68. Critical Success Factors
01:18
Play Video: Challenges & Risks
69. Challenges & Risks
02:39
Play Video: Service Level Management Summary
70. Service Level Management Summary
01:18
Play Video: Lesson: Demand Management
71. Lesson: Demand Management
00:30
Play Video: Introduction
72. Introduction
01:06
Play Video: Purpose, Goals & Objectives
73. Purpose, Goals & Objectives
02:35
Play Video: Scope
74. Scope
02:02
Play Video: Value to the Business
75. Value to the Business
02:20
Play Video: Concepts
76. Concepts
01:07
Play Video: Activity-Based Demand Management
77. Activity-Based Demand Management
01:20
Play Video: Business Activity-Patterns
78. Business Activity-Patterns
01:41
Play Video: Patterns of Business Activity
79. Patterns of Business Activity
01:37
Play Video: User Profile
80. User Profile
01:26
Play Video: Matching UP to PBA
81. Matching UP to PBA
02:44
Play Video: Demand Modeling
82. Demand Modeling
01:59
Play Video: Managing Demand
83. Managing Demand
01:29
Play Video: Service Packages
84. Service Packages
02:27
Play Video: Triggers, Inputs & Outputs
85. Triggers, Inputs & Outputs
01:44
Play Video: Relationships
86. Relationships
02:00
Play Video: Information
87. Information
01:26
Play Video: Critical Success Factors
88. Critical Success Factors
02:46
Play Video: Challenges & Risks
89. Challenges & Risks
01:48
Play Video: Summary
90. Summary
02:11
Play Video: Lesson: Supplier Management
91. Lesson: Supplier Management
00:44
Play Video: Introduction
92. Introduction
00:48
Play Video: Purpose, Goals & Objectives
93. Purpose, Goals & Objectives
01:46
Play Video: Scope
94. Scope
01:12
Play Video: Value to the Business
95. Value to the Business
01:17
Play Video: Concepts
96. Concepts
01:23
Play Video: Activities
97. Activities
00:31
Play Video: Evaluate New Suppliers & Contracts
98. Evaluate New Suppliers & Contracts
01:22
Play Video: Supplier Evaluation
99. Supplier Evaluation
01:14
Play Video: Contract Evaluation
100. Contract Evaluation
01:19
Play Video: Categorize Suppliers & Maintain SCMIS
101. Categorize Suppliers & Maintain SCMIS
00:58
Play Video: Supplier Categorization Matrix
102. Supplier Categorization Matrix
02:06
Play Video: Establish New Suppliers & Contracts
103. Establish New Suppliers & Contracts
01:08
Play Video: Manage Supplier & Contract Performance
104. Manage Supplier & Contract Performance
01:02
Play Video: Renew/Terminate Contracts
105. Renew/Terminate Contracts
01:57
Play Video: Triggers, Inputs & Outputs
106. Triggers, Inputs & Outputs
01:39
Play Video: Relationships
107. Relationships
01:41
Play Video: Information
108. Information
00:56
Play Video: CSFs
109. CSFs
01:54
Play Video: Challenges & Risks
110. Challenges & Risks
02:46
Play Video: Supplier Management Summary
111. Supplier Management Summary
00:59
Play Video: Lesson: Financial Management
112. Lesson: Financial Management
00:25
Play Video: Introduction
113. Introduction
00:49
Play Video: Purpose, Goals & Objectives
114. Purpose, Goals & Objectives
01:52
Play Video: Scope
115. Scope
01:01
Play Video: Value to the Business
116. Value to the Business
00:51
Play Video: Concepts
117. Concepts
03:42
Play Video: Financial Management Activities Overview
118. Financial Management Activities Overview
03:41
Play Video: Process Activities
119. Process Activities
00:50
Play Video: Accounting
120. Accounting
01:59
Play Video: Accounting Activities
121. Accounting Activities
01:24
Play Video: Cost Models
122. Cost Models
01:20
Play Video: Cost Centers & Cost Units
123. Cost Centers & Cost Units
01:07
Play Video: Cost Types & Elements
124. Cost Types & Elements
01:35
Play Video: Cost Allocation
125. Cost Allocation
02:28
Play Video: Chart of Accounts
126. Chart of Accounts
00:44
Play Video: Analysis & Reporting
127. Analysis & Reporting
01:34
Play Video: Action Plans
128. Action Plans
01:10
Play Video: Budgeting
129. Budgeting
00:57
Play Video: Budgeting Activities
130. Budgeting Activities
00:34
Play Video: Charging Activity
131. Charging Activity
01:42
Play Video: Charging Policies
132. Charging Policies
02:54
Play Video: Chargeable Items
133. Chargeable Items
00:50
Play Video: Pricing
134. Pricing
02:12
Play Video: Billing
135. Billing
00:48
Play Video: Financial Management Cycles
136. Financial Management Cycles
00:49
Play Video: Return on Investment
137. Return on Investment
01:51
Play Video: Triggers, Inputs & Outputs
138. Triggers, Inputs & Outputs
01:50
Play Video: Relationships
139. Relationships
01:14
Play Video: Information
140. Information
01:06
Play Video: Critical Success Factors
141. Critical Success Factors
01:55
Play Video: Challenges & Risks
142. Challenges & Risks
02:51
Play Video: Summary
143. Summary
01:07
Play Video: Lesson: Business Relationship Management
144. Lesson: Business Relationship Management
00:39
Play Video: Introduction
145. Introduction
00:52
Play Video: Purpose Goals & Objectives
146. Purpose Goals & Objectives
02:08
Play Video: Scope
147. Scope
01:42
Play Video: Business Value
148. Business Value
01:33
Play Video: Policies, Principles & Concepts
149. Policies, Principles & Concepts
02:05
Play Video: Process Initiation
150. Process Initiation
00:11
Play Video: Customer
151. Customer
00:32
Play Video: Service Provider
152. Service Provider
01:04
Play Video: Triggers, Inputs & Outputs
153. Triggers, Inputs & Outputs
01:52
Play Video: Relationships
154. Relationships
00:20
Play Video: BRM the Lifecycle & Tools
155. BRM the Lifecycle & Tools
01:41
Play Video: Service Strategy
156. Service Strategy
00:51
Play Video: Service Design
157. Service Design
00:32
Play Video: Service Transition
158. Service Transition
00:42
Play Video: Service Operation
159. Service Operation
00:40
Play Video: Continual Service Improvement
160. Continual Service Improvement
00:46
Play Video: Critical Success Factors
161. Critical Success Factors
02:31
Play Video: Challenges & Risks
162. Challenges & Risks
02:40
Play Video: Business Relationship Management Summary
163. Business Relationship Management Summary
01:10
Play Video: Lesson: SOA Processes Summary
164. Lesson: SOA Processes Summary
00:09
Play Video: Service Operation Process Summary
165. Service Operation Process Summary
02:31
Play Video: Checkpoint
166. Checkpoint
00:08
Play Video: Chapter 03 Review
167. Chapter 03 Review
01:49
Name of Video Time
Play Video: Introduction
1. Introduction
00:37
Play Video: Lesson: Organizing for SOA
2. Lesson: Organizing for SOA
00:27
Play Video: Who Does What to Whom?
3. Who Does What to Whom?
00:39
Play Video: The RACI Model
4. The RACI Model
02:30
Play Video: Functional Roles Analysis
5. Functional Roles Analysis
01:28
Play Video: Activity Analysis
6. Activity Analysis
01:50
Play Video: Generic Roles & Responsibilities
7. Generic Roles & Responsibilities
00:22
Play Video: Service Owner
8. Service Owner
00:53
Play Video: Process Owner
9. Process Owner
01:16
Play Video: Process Manager
10. Process Manager
00:52
Play Video: Process Practitioner
11. Process Practitioner
00:47
Play Video: SOA Roles & Responsibilities
12. SOA Roles & Responsibilities
00:20
Play Video: Service Portfolio Management
13. Service Portfolio Management
01:06
Play Video: Service Catalog Management
14. Service Catalog Management
00:41
Play Video: Service Level Management
15. Service Level Management
01:01
Play Video: Demand Management
16. Demand Management
00:53
Play Video: Supplier Management
17. Supplier Management
01:13
Play Video: Financial Management
18. Financial Management
00:56
Play Video: Business Relationship Management
19. Business Relationship Management
01:01
Play Video: Lesson: SOA Technology & Implementation
20. Lesson: SOA Technology & Implementation
00:24
Play Video: Technology & Implementation Considerations
21. Technology & Implementation Considerations
00:50
Play Video: Service Design – Technology & Design
22. Service Design – Technology & Design
01:08
Play Video: Service Operation – Technology Considerations
23. Service Operation – Technology Considerations
01:49
Play Video: Technology Implementation
24. Technology Implementation
00:22
Play Video: Planning & Implementing Technology
25. Planning & Implementing Technology
00:54
Play Video: Designing Technology Architectures
26. Designing Technology Architectures
02:06
Play Video: Implementation Considerations
27. Implementation Considerations
01:08
Play Video: Implementation Challenges, CSFs & Risks
28. Implementation Challenges, CSFs & Risks
01:08
Play Video: Challenges
29. Challenges
03:02
Play Video: Risks
30. Risks
02:16
Play Video: CSFs
31. CSFs
01:37
Play Video: Lesson: Organizing, Technology & Implementation Summary
32. Lesson: Organizing, Technology & Implementation Summary
00:15
Play Video: Summary
33. Summary
01:16
Play Video: Checkpoint
34. Checkpoint
00:10
Play Video: Chapter 04 Review
35. Chapter 04 Review
00:54

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