Training Video Course

ITILSC-OSA: ITIL Service Capability Operational Support and Analysis

PDFs and exam guides are not so efficient, right? Prepare for your ITIL examination with our training course. The ITILSC-OSA course contains a complete batch of videos that will provide you with profound and thorough knowledge related to ITIL certification exam. Pass the ITIL ITILSC-OSA test with flying colors.

Rating
4.46rating
Students
141
Duration
06:05:28 h
$16.49
$14.99

Curriculum for ITILSC-OSA Video Course

Name of Video Time
Play Video: Course Introduction
1. Course Introduction
00:32
Play Video: Instructor Introduction
2. Instructor Introduction
01:35
Name of Video Time
Play Video: Course Introduction
1. Course Introduction
00:32
Play Video: Course Organization
2. Course Organization
00:22
Play Video: Welcome to the Course!
3. Welcome to the Course!
00:34
Play Video: Mentoring Community Introductions
4. Mentoring Community Introductions
00:45
Play Video: Why Are You Here?
5. Why Are You Here?
00:47
Play Video: Using Bloom’s Taxonomy
6. Using Bloom’s Taxonomy
01:10
Play Video: What do you Expect?
7. What do you Expect?
00:37
Play Video: Housekeeping in the Online Classroom
8. Housekeeping in the Online Classroom
01:03
Play Video: Course Conventions & Agenda
9. Course Conventions & Agenda
00:08
Play Video: Conventions Used
10. Conventions Used
00:54
Play Video: Quizzes & Exercises
11. Quizzes & Exercises
00:44
Play Video: ITIL Qualification Scheme
12. ITIL Qualification Scheme
00:47
Play Video: ITIL Capability Exam
13. ITIL Capability Exam
01:08
Play Video: Getting Started in an Online Classroom
14. Getting Started in an Online Classroom
02:26
Play Video: Section Review
15. Section Review
00:23
Name of Video Time
Play Video: Introduction to Operational Support & Analysis
1. Introduction to Operational Support & Analysis
00:26
Play Video: Service Operation
2. Service Operation
00:19
Play Video: SO & the Service Lifecycle
3. SO & the Service Lifecycle
00:52
Play Video: Managing Across the Lifecycle
4. Managing Across the Lifecycle
03:27
Play Video: Purpose, Goals & Objectives of Service Operation
5. Purpose, Goals & Objectives of Service Operation
00:52
Play Video: Scope of Service Operation
6. Scope of Service Operation
01:55
Play Video: Value of Service Operation
7. Value of Service Operation
01:38
Play Video: Principles of OSA
8. Principles of OSA
00:48
Play Video: Fundamentals of Service Operation
9. Fundamentals of Service Operation
03:14
Play Video: The Principle of Service Operation
10. The Principle of Service Operation
02:15
Play Video: Achieving Balance in Service Operation
11. Achieving Balance in Service Operation
02:39
Play Video: Balancing Stability & Responsiveness
12. Balancing Stability & Responsiveness
02:33
Play Video: Balancing QoS & CoS
13. Balancing QoS & CoS
01:09
Play Video: Balancing Reactive & Proactive
14. Balancing Reactive & Proactive
01:59
Play Video: Providing Service
15. Providing Service
02:22
Play Video: SO & Other Lifecycle Stages
16. SO & Other Lifecycle Stages
02:16
Play Video: OSA Summary
17. OSA Summary
00:09
Play Video: OSA Summary
18. OSA Summary
01:11
Play Video: Checkpoint
19. Checkpoint
00:09
Play Video: Section Review
20. Section Review
01:06
Name of Video Time
Play Video: Introduction to Service Operation Processes
1. Introduction to Service Operation Processes
00:32
Play Video: Event Management
2. Event Management
00:31
Play Video: The Service Operation Model
3. The Service Operation Model
04:31
Play Video: The Processes of Service Operation
4. The Processes of Service Operation
01:05
Play Video: Introduction
5. Introduction
01:16
Play Video: Purpose, Goals & Objectives
6. Purpose, Goals & Objectives
01:42
Play Video: Scope
7. Scope
00:52
Play Video: Value to the Business
8. Value to the Business
01:58
Play Video: Concepts
9. Concepts
02:20
Play Video: Activities of Event Management
10. Activities of Event Management
00:41
Play Video: Event Occurrence & Notification
11. Event Occurrence & Notification
03:24
Play Video: Event Detection & Filtering
12. Event Detection & Filtering
01:08
Play Video: Event Significance & Correlation
13. Event Significance & Correlation
02:09
Play Video: Event Response Trigger & Selection
14. Event Response Trigger & Selection
01:10
Play Video: Event Review & Closure
15. Event Review & Closure
01:25
Play Video: Designing for Event Management
16. Designing for Event Management
01:15
Play Video: Instrumentation
17. Instrumentation
01:41
Play Video: Error Messaging
18. Error Messaging
01:07
Play Video: Event Detection & Alert Mechanisms
19. Event Detection & Alert Mechanisms
01:30
Play Video: Identification of Thresholds
20. Identification of Thresholds
01:06
Play Video: Triggers, Inputs & Outputs
21. Triggers, Inputs & Outputs
02:13
Play Video: Process Relationships
22. Process Relationships
02:16
Play Video: Information
23. Information
01:18
Play Video: Critical Success Factors
24. Critical Success Factors
03:06
Play Video: Challenges & Risks
25. Challenges & Risks
03:06
Play Video: Summary
26. Summary
01:55
Play Video: Incident Management
27. Incident Management
00:34
Play Video: Introduction
28. Introduction
01:14
Play Video: Purpose, Goals & Objectives
29. Purpose, Goals & Objectives
01:21
Play Video: Scope
30. Scope
00:38
Play Video: Value to the Business
31. Value to the Business
01:46
Play Video: Concepts
32. Concepts
02:25
Play Video: Activities of Incident Management
33. Activities of Incident Management
00:22
Play Video: Incident Logging
34. Incident Logging
00:56
Play Video: Incident Categorization
35. Incident Categorization
01:36
Play Video: Categorization
36. Categorization
01:07
Play Video: Incident Priority
37. Incident Priority
01:10
Play Video: Incident Escalation
38. Incident Escalation
01:13
Play Video: Incident Diagnosis
39. Incident Diagnosis
01:16
Play Video: Incident Resolution & Recovery
40. Incident Resolution & Recovery
01:13
Play Video: Incident Closure
41. Incident Closure
02:11
Play Video: Expanded Incident Lifecycle
42. Expanded Incident Lifecycle
04:20
Play Video: Incident Management – Roles
43. Incident Management – Roles
01:01
Play Video: Triggers, Inputs & Outputs
44. Triggers, Inputs & Outputs
01:36
Play Video: Process Relationships
45. Process Relationships
01:59
Play Video: Information
46. Information
01:21
Play Video: Critical Success Factors
47. Critical Success Factors
02:00
Play Video: Challenges & Risks
48. Challenges & Risks
03:38
Play Video: Summary
49. Summary
01:26
Play Video: Lesson: Request Fulfillment
50. Lesson: Request Fulfillment
00:36
Play Video: Introduction
51. Introduction
00:53
Play Video: Purpose, Goals & Objectives
52. Purpose, Goals & Objectives
01:00
Play Video: Scope
53. Scope
01:14
Play Video: Value to the Business
54. Value to the Business
01:38
Play Video: Concepts
55. Concepts
01:51
Play Video: Activities of Request Fulfillment
56. Activities of Request Fulfillment
01:36
Play Video: Menu Selection
57. Menu Selection
01:27
Play Video: Financial Approval
58. Financial Approval
01:09
Play Video: Other Approval
59. Other Approval
00:54
Play Video: Fulfillment
60. Fulfillment
00:51
Play Video: Closure
61. Closure
00:39
Play Video: Triggers, Inputs & Outputs
62. Triggers, Inputs & Outputs
01:12
Play Video: Process Relationships
63. Process Relationships
02:00
Play Video: Information
64. Information
00:45
Play Video: Critical Success Factors
65. Critical Success Factors
01:53
Play Video: Challenges & Risks
66. Challenges & Risks
01:52
Play Video: Summary
67. Summary
00:53
Play Video: Problem Management
68. Problem Management
00:36
Play Video: Introduction
69. Introduction
01:08
Play Video: Purpose, Goals & Objectives
70. Purpose, Goals & Objectives
01:17
Play Video: Scope
71. Scope
01:09
Play Video: Concepts
72. Concepts
01:27
Play Video: Value to the Business
73. Value to the Business
01:23
Play Video: Activities of Problem Management
74. Activities of Problem Management
02:06
Play Video: Managing the Problem
75. Managing the Problem
01:42
Play Video: Problem Detection
76. Problem Detection
01:19
Play Video: Problem Logging
77. Problem Logging
00:56
Play Video: Problem Categorization
78. Problem Categorization
00:40
Play Video: Problem Prioritization
79. Problem Prioritization
01:15
Play Video: Problem Investigation & Diagnosis
80. Problem Investigation & Diagnosis
01:16
Play Video: Workarounds
81. Workarounds
01:31
Play Video: Raising a Known Error Record
82. Raising a Known Error Record
00:52
Play Video: Problem Resolution
83. Problem Resolution
01:03
Play Video: Problem Closure
84. Problem Closure
00:40
Play Video: Major Problem Review
85. Major Problem Review
01:07
Play Video: Development Errors
86. Development Errors
01:32
Play Video: Problem Analysis Techniques
87. Problem Analysis Techniques
01:21
Play Video: Managing the Known Error
88. Managing the Known Error
02:23
Play Video: Triggers, Inputs & Outputs
89. Triggers, Inputs & Outputs
01:59
Play Video: Relationships
90. Relationships
02:34
Play Video: Information
91. Information
01:19
Play Video: Critical Success Factors
92. Critical Success Factors
03:38
Play Video: Challenges & Risks
93. Challenges & Risks
03:15
Play Video: Summary
94. Summary
02:20
Play Video: Access Management
95. Access Management
00:35
Play Video: Introduction
96. Introduction
00:56
Play Video: Purpose, Goals & Objectives
97. Purpose, Goals & Objectives
00:58
Play Video: Scope
98. Scope
01:00
Play Video: Value to the Business
99. Value to the Business
01:19
Play Video: Concepts
100. Concepts
01:10
Play Video: Activities of Access Management
101. Activities of Access Management
00:42
Play Video: Access Request
102. Access Request
01:17
Play Video: Access Verification
103. Access Verification
01:06
Play Video: Provide Rights
104. Provide Rights
01:04
Play Video: Monitor Identity Status
105. Monitor Identity Status
01:03
Play Video: Log & Track Access
106. Log & Track Access
01:29
Play Video: Remove or Restrict Rights
107. Remove or Restrict Rights
00:48
Play Video: Triggers, Inputs & Outputs
108. Triggers, Inputs & Outputs
00:53
Play Video: Relationships
109. Relationships
01:56
Play Video: Information
110. Information
01:00
Play Video: Critical Success Factors
111. Critical Success Factors
01:28
Play Video: Challenges & Risks
112. Challenges & Risks
02:11
Play Video: Summary
113. Summary
01:09
Play Video: Operational Activities of Other Lifecycle Processes
114. Operational Activities of Other Lifecycle Processes
00:49
Play Video: Introduction
115. Introduction
01:08
Play Video: Change Management
116. Change Management
01:33
Play Video: Service Asset & Configuration Management
117. Service Asset & Configuration Management
00:56
Play Video: Release & Deployment Management
118. Release & Deployment Management
00:36
Play Video: Knowledge Management
119. Knowledge Management
00:44
Play Video: Capacity Management
120. Capacity Management
01:34
Play Video: Availability Management
121. Availability Management
01:02
Play Video: IT Service Continuity Management
122. IT Service Continuity Management
00:57
Play Video: Financial Management
123. Financial Management
01:10
Play Video: Lesson: Service Operation Processes Summary
124. Lesson: Service Operation Processes Summary
00:09
Play Video: Service Operation Process Summary
125. Service Operation Process Summary
02:16
Play Video: Checkpoint
126. Checkpoint
00:14
Play Video: Section Review
127. Section Review
01:34
Name of Video Time
Play Video: Common Activities
1. Common Activities
00:20
Play Video: OSA Common Activities
2. OSA Common Activities
00:24
Play Video: Introduction
3. Introduction
03:22
Play Video: Service Operation - Common Activities
4. Service Operation - Common Activities
00:47
Play Video: Monitoring & Control
5. Monitoring & Control
01:07
Play Video: Control Loop
6. Control Loop
03:38
Play Video: OSA's Common Activities
7. OSA's Common Activities
00:38
Play Video: IT Operations
8. IT Operations
00:37
Play Video: Mainframe Management
9. Mainframe Management
00:32
Play Video: Server Management & Support
10. Server Management & Support
00:52
Play Video: Network Management
11. Network Management
00:48
Play Video: Storage & Archive
12. Storage & Archive
00:30
Play Video: Database Management
13. Database Management
01:28
Play Video: Directory Services Management
14. Directory Services Management
01:03
Play Video: Desktop Support
15. Desktop Support
01:10
Play Video: Middleware Management
16. Middleware Management
00:46
Play Video: Internet/Web Management
17. Internet/Web Management
01:14
Play Video: Facilities & Datacenter Management
18. Facilities & Datacenter Management
01:03
Play Video: Data Center Strategies
19. Data Center Strategies
01:14
Play Video: IT Security Management – ISO/IEC Security Standards
20. IT Security Management – ISO/IEC Security Standards
01:12
Play Video: Improvement of Operational Activities
21. Improvement of Operational Activities
01:38
Play Video: Common Activities Summary
22. Common Activities Summary
00:16
Play Video: Common Activities Summary
23. Common Activities Summary
00:41
Play Video: Checkpoint
24. Checkpoint
00:08
Play Video: Section Review
25. Section Review
01:18
Name of Video Time
Play Video: Service Desk Function
1. Service Desk Function
00:28
Play Video: Service Desk Function (Cont.)
2. Service Desk Function (Cont.)
00:24
Play Video: Introduction to Service Operation Functions
3. Introduction to Service Operation Functions
00:32
Play Video: Introduction to Service Desk
4. Introduction to Service Desk
02:25
Play Video: Service Desk
5. Service Desk
00:18
Play Video: Service Desk – Role
6. Service Desk – Role
01:29
Play Video: Service Desk – Objectives
7. Service Desk – Objectives
01:06
Play Video: Service Desk – Organizational Structures
8. Service Desk – Organizational Structures
01:58
Play Video: Outsourcing Issues
9. Outsourcing Issues
01:57
Play Video: Service Desk – Staffing
10. Service Desk – Staffing
02:18
Play Video: Service Desk – Metrics
11. Service Desk – Metrics
01:35
Play Video: Technical Management Function
12. Technical Management Function
00:25
Play Video: Introduction to Technical Management
13. Introduction to Technical Management
00:46
Play Video: Technical Management
14. Technical Management
00:24
Play Video: Technical Management – Role
15. Technical Management – Role
00:57
Play Video: Technical Management – Objectives
16. Technical Management – Objectives
01:12
Play Video: Generic Technical Management Activities
17. Generic Technical Management Activities
01:12
Play Video: Technical Management – Organizational Structures
18. Technical Management – Organizational Structures
00:47
Play Video: Technical Management – Design, Maintenance & Support
19. Technical Management – Design, Maintenance & Support
01:27
Play Video: Technical Management – Metrics
20. Technical Management – Metrics
01:06
Play Video: Technical Management - Documentation
21. Technical Management - Documentation
00:53
Play Video: IT Operations Management
22. IT Operations Management
00:36
Play Video: Introduction to IT Service Operations Management
23. Introduction to IT Service Operations Management
00:40
Play Video: IT Operations
24. IT Operations
00:25
Play Video: IT Operations – Role
25. IT Operations – Role
01:13
Play Video: IT Operations – Objectives
26. IT Operations – Objectives
00:32
Play Video: IT Operations – Organizational Structures
27. IT Operations – Organizational Structures
01:09
Play Video: IT Operations – Metrics
28. IT Operations – Metrics
00:44
Play Video: Operations Management - Documentation
29. Operations Management - Documentation
01:00
Play Video: Application Management Function
30. Application Management Function
00:25
Play Video: Introduction to Application Management
31. Introduction to Application Management
00:40
Play Video: Application Management
32. Application Management
00:33
Play Video: Application Management – Role
33. Application Management – Role
01:17
Play Video: Application Management – Objectives
34. Application Management – Objectives
01:07
Play Video: Application Management - Principles
35. Application Management - Principles
01:20
Play Video: Application Lifecycle
36. Application Lifecycle
02:05
Play Video: Application Management – Generic Activities
37. Application Management – Generic Activities
02:01
Play Video: Application Management – Organizational Structures
38. Application Management – Organizational Structures
01:25
Play Video: Application Management – Roles & Responsibilities
39. Application Management – Roles & Responsibilities
01:10
Play Video: Application Management – Metrics
40. Application Management – Metrics
01:01
Play Video: Application Management – Documentation
41. Application Management – Documentation
01:29
Play Video: Service Operation Functions Summary
42. Service Operation Functions Summary
00:08
Play Video: Service Operation Functions Summary
43. Service Operation Functions Summary
01:40
Play Video: Checkpoint
44. Checkpoint
00:08
Play Video: Section Review
45. Section Review
01:50
Name of Video Time
Play Video: Organizational Structures
1. Organizational Structures
00:44
Play Video: Organizational Structures
2. Organizational Structures
00:26
Play Video: Organizational Structures (Cont.)
3. Organizational Structures (Cont.)
00:30
Play Video: Specialization Based Structures
4. Specialization Based Structures
01:22
Play Video: Activity Based Structures
5. Activity Based Structures
01:27
Play Video: Process Based Structures
6. Process Based Structures
01:25
Play Video: Geography Based Structures
7. Geography Based Structures
01:22
Play Video: Hybrid Structures
8. Hybrid Structures
01:11
Play Video: Roles & Responsibilities
9. Roles & Responsibilities
00:11
Play Video: Introduction
10. Introduction
01:29
Play Video: Generic Roles
11. Generic Roles
00:38
Play Video: Service Owner
12. Service Owner
00:49
Play Video: Process Owner
13. Process Owner
01:03
Play Video: Process Manager
14. Process Manager
00:50
Play Video: Process Practitioner
15. Process Practitioner
00:57
Play Video: OSA - Roles
16. OSA - Roles
00:21
Play Video: Service Desk
17. Service Desk
01:20
Play Video: Technical Management
18. Technical Management
00:38
Play Video: IT Operations
19. IT Operations
00:45
Play Video: Application Management
20. Application Management
00:36
Play Video: Event Management
21. Event Management
01:42
Play Video: Incident Management
22. Incident Management
02:04
Play Video: Request Fulfillment
23. Request Fulfillment
01:08
Play Video: Problem Management
24. Problem Management
01:20
Play Video: Access Management
25. Access Management
00:54
Play Video: Technology Considerations
26. Technology Considerations
00:18
Play Video: Technology Considerations
27. Technology Considerations
01:18
Play Video: Service Management Tools
28. Service Management Tools
00:38
Play Video: Generic Technology Considerations
29. Generic Technology Considerations
03:23
Play Video: Tool Evaluation Criteria
30. Tool Evaluation Criteria
01:14
Play Video: Event Management Desired Features
31. Event Management Desired Features
01:51
Play Video: Incident Management Desired Features
32. Incident Management Desired Features
01:36
Play Video: Request Fulfillment Desired Features
33. Request Fulfillment Desired Features
01:00
Play Video: Problem Management Desired Features
34. Problem Management Desired Features
01:18
Play Video: Access Management Desired Features
35. Access Management Desired Features
01:10
Play Video: Service Desk Desired Features
36. Service Desk Desired Features
01:40
Play Video: Implementing OSA
37. Implementing OSA
01:05
Play Video: Implementation
38. Implementation
00:55
Play Video: Managing Change
39. Managing Change
00:43
Play Video: Project Management
40. Project Management
01:13
Play Video: Assessing & Managing Risk
41. Assessing & Managing Risk
01:15
Play Video: Involvement in Design & Transition
42. Involvement in Design & Transition
01:59
Play Video: Planning & Implementing Technology
43. Planning & Implementing Technology
01:17
Play Video: Challenges, CSFs & Risks
44. Challenges, CSFs & Risks
01:36
Play Video: Challenges
45. Challenges
02:40
Play Video: Critical Success Factors
46. Critical Success Factors
01:36
Play Video: Risks
47. Risks
01:33
Play Video: Organize & Implement Summary
48. Organize & Implement Summary
00:10
Play Video: Organize & Implement Summary
49. Organize & Implement Summary
01:03
Play Video: Checkpoint
50. Checkpoint
00:12
Play Video: Section Review
51. Section Review
01:40
Play Video: Course Closure
52. Course Closure
02:42

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