Service Management

In today’s digital era, information technology (IT) is the backbone of almost every business. IT services support the operational efficiency of organizations, enable innovation, and provide the foundation for delivering products and services to customers. To optimize IT resources, ensure effective management, and align technology with business objectives, organizations implement frameworks such as IT Service Management (ITSM). Before delving into a comparison of two popular frameworks—COBIT and ITIL—it is crucial to first understand the concept of ITSM. IT Service Management refers to the entirety of activities, policies, processes, and practices…