Revised CompTIA A+ Certification: Highlights of the Latest Update
The CompTIA A+ certification is a globally recognized, entry-level IT credential designed to validate foundational skills in computer hardware, software, networking, troubleshooting, and IT operations. It is widely accepted by employers as a reliable measure of a candidate’s readiness for a technical support role or IT operational job. The certification acts as a launchpad for individuals pursuing a career in information technology by covering a broad range of topics essential for success in help desk, desktop support, and technician roles.
The A+ certification is unique in the IT world because it is vendor-neutral. This means the exam does not focus on a single company’s technology, such as Microsoft or Cisco. Instead, it provides a well-rounded knowledge base across various systems, platforms, and tools. It prepares candidates to handle diverse environments, which is critical as companies increasingly adopt hybrid infrastructures that incorporate Windows, Linux, macOS, and mobile operating systems.
The CompTIA A+ is often seen as a prerequisite or recommended starting point for other certifications, including CompTIA Network+, Security+, and more advanced credentials in systems administration, cybersecurity, and cloud computing.
The updated version of the CompTIA A+ certification is divided into two separate exams:
Each of these exams contains up to 90 questions and must be completed within 90 minutes. The questions are presented in multiple formats, including multiple-choice (single and multiple response), drag-and-drop, and performance-based questions. The performance-based items simulate real-world tasks, requiring candidates to demonstrate problem-solving skills in interactive scenarios.
To become A+ certified, candidates must pass both exams. The passing score for Core 1 is 675 out of 900, while Core 2 requires a minimum score of 700 out of 900. Although there are no mandatory prerequisites, CompTIA recommends that candidates have 9 to 12 months of hands-on experience in a technical support role or equivalent training.
For individuals beginning a career in IT, the CompTIA A+ serves as a foundational credential that demonstrates practical competence. It helps entry-level professionals build confidence, develop problem-solving skills, and gain a comprehensive understanding of IT concepts that apply to real-world job responsibilities.
The certification is especially valuable because it opens the door to a variety of roles, including:
These roles typically serve as the first step in a longer IT career path. Once established in one of these positions, individuals can pursue more advanced certifications or specialize in areas such as cybersecurity, network management, or systems administration.
Employers often list the CompTIA A+ as a required or preferred qualification for entry-level job postings. In many cases, earning this certification can make the difference between being considered for a role or being passed over for more qualified candidates.
The IT industry has changed dramatically over the past decade. As new technologies emerge, IT support roles must also adapt. To keep pace with this evolution, the A+ certification is periodically updated to reflect current job demands and technological trends.
In the past, earlier versions of A+ focused heavily on desktop computers, basic networking, and hardware troubleshooting. While these skills remain important, modern IT environments require broader knowledge, including cloud services, virtualization, and cybersecurity.
The current version of A+ (the 1000-series) includes significant updates to both content and structure. Compared to older versions, it places more emphasis on
This shift ensures that certified professionals are better equipped to meet the needs of modern organizations, whether they are supporting internal employees or external clients.
The previous iteration of the A+ certification was known as the 900-series, consisting of Exams 220-901 and 220-902. These exams focused primarily on traditional PC hardware and software, including Windows operating systems, basic networking, and security fundamentals.
The 1000-series, released as Core 1 (220-1001) and Core 2 (220-1002), reflects a more modern IT landscape. While the core themes of hardware, software, and troubleshooting remain, the new content is broader and more current.
In particular, the 1000 series introduces detailed coverage of:
These updates reflect how IT environments have grown more dynamic and interconnected. Organizations expect even entry-level technicians to understand how systems work in physical, virtual, and cloud-based environments.
The A+ certification not only qualifies candidates for technical support roles, but it also lays the groundwork for further career development. After earning an A+, professionals can pursue higher-level certifications and responsibilities. Some common next steps include:
With the right combination of experience, certifications, and continued learning, an A+ certified individual can move into roles such as:
The career ladder in IT is flexible and customizable, allowing individuals to shape their paths based on interest and opportunity. A+ provides the base knowledge to support many of these paths.
While the A+ exams are designed for beginners, they are not necessarily easy. Success requires a mix of theoretical understanding and hands-on experience. Preparation typically includes:
It is important to approach the certification with a plan. Many candidates create a study schedule that spans several weeks or months, depending on their familiarity with the material. Consistency and regular practice are key to building retention and readiness.
Hands-on practice, in particular, is one of the most effective ways to reinforce learning. Building or troubleshooting a computer, managing files through the command line, or setting up a home Wi-Fi network can make abstract concepts more concrete.
What sets A+ apart from many other certifications is its direct application to daily job tasks. Whether it’s configuring an email client on a mobile phone, resolving a boot failure on a workstation, or helping a user recover files after a crash, the skills tested in the A+ exams are the same ones used in the field.
This practical value is why so many employers trust the A+ certification when hiring entry-level talent. It signals that a candidate can hit the ground running and contribute immediately to the support and maintenance of technical systems.
Beyond that, it helps newcomers build professional credibility and opens doors to more responsibilities. For those seeking to break into IT, the certification provides not just technical knowledge but also career momentum.
The Core 1 exam (220-1001) is the first of two required exams to earn the CompTIA A+ certification. It emphasizes the physical side of IT infrastructure—hardware components, networking basics, mobile device support, virtualization, cloud services, and troubleshooting.
This exam includes up to 90 questions and must be completed within 90 minutes. Candidates must score at least 675 out of 900 points to pass. The exam questions consist of multiple-choice (single and multiple answer), drag-and-drop scenarios, and performance-based items that simulate real IT environments.
The Core 1 exam is divided into five major domains, each with a percentage that reflects its weight on the exam:
These domains provide a foundation for supporting users in both office-based and remote settings. A successful candidate will demonstrate the ability to configure, troubleshoot, and maintain various types of technology found in today’s workplaces.
Mobile devices have become a central part of business operations. Employees use laptops, smartphones, tablets, and wearable devices to stay connected. As such, IT support professionals must be able to assist users with mobile device setup, connectivity, maintenance, and repair.
Key topics in this domain include:
This domain also includes understanding the physical and logical characteristics of tablets and smartphones. For example, candidates may need to troubleshoot touchscreen issues, charging problems, or sync failures. IT professionals must be prepared to support devices used both in the office and by remote employees.
A fundamental part of any IT role is the ability to understand and support network connectivity. Whether it’s setting up a wired network or configuring a wireless router, networking knowledge is essential.
This domain includes:
Candidates will also need to know how to secure a wireless network by configuring encryption, SSID broadcast, MAC filtering, and firewall settings. These skills are vital for ensuring a stable and secure connection for users in a variety of environments.
This domain represents one of the largest sections of the Core 1 exam. It focuses on identifying, installing, configuring, and maintaining computer components and peripheral devices. A strong understanding of hardware is crucial for any support technician.
Key topics include:
Hands-on experience is essential for this domain. Technicians need to know how to assemble and disassemble desktops and laptops, configure devices through BIOS settings, and replace or upgrade components.
Candidates should also be familiar with peripheral installation and configuration. This includes printers and scanners, which are commonly used in office environments. Knowing how to troubleshoot paper jams, connectivity issues, and driver problems is part of the expected knowledge.
As businesses increasingly adopt virtual environments and cloud services, IT professionals must understand the core concepts of these technologies. This domain covers both virtualization fundamentals and cloud-based platforms.
Important topics include:
While candidates are not expected to deploy complex cloud systems, they should be able to support users who rely on cloud services. For example, troubleshooting a user’s access to cloud-based file storage or configuring a virtual machine for testing purposes are common responsibilities.
Understanding the interaction between local machines and cloud resources is also important. IT professionals should know how data synchronization works and how to manage connectivity between on-premises systems and remote services.
Troubleshooting is one of the most practical and valuable skills for IT professionals. This domain teaches candidates how to diagnose and fix issues related to hardware and networks using structured approaches.
Key skills include:
Common hardware issues covered in the exam include:
Network troubleshooting topics include:
Candidates must be able to respond quickly and effectively to minimize downtime. The exam focuses on real-world tasks such as helping users regain internet access, resolving printer jams, or fixing non-functioning displays.
Unlike exams that test only theoretical knowledge, the Core 1 exam places heavy emphasis on practical, real-world applications. Many questions are scenario-based and require candidates to apply their knowledge in problem-solving contexts.
For instance, a question may describe a situation in which a user’s laptop screen is flickering, and candidates must choose the most likely cause and solution. Another question might involve identifying which cable type is appropriate for a specific network setup.
These performance-based items are designed to mirror the challenges IT professionals face in day-to-day operations. They test not only what candidates know but also how effectively they can apply that knowledge.
To succeed in the Core 1 exam, candidates should create a well-structured study plan. Recommended steps include:
Practical experience is especially helpful. Setting up virtual machines, testing different network configurations, or practicing component replacement helps reinforce theoretical knowledge and build confidence.
For candidates without professional experience, simulation labs and home lab setups offer an excellent opportunity to get comfortable with tasks covered in the exam.
The Core 2 exam (220-1002) is the second of two exams required to achieve the CompTIA A+ certification. While Core 1 focuses on hardware and networking, Core 2 deals with the software side of IT support. This includes operating systems, security fundamentals, software troubleshooting, and best practices in IT operations.
The Core 2 exam includes up to 90 questions and must be completed within 90 minutes. To pass, candidates must earn a score of at least 700 out of 900. The format is similar to Core 1 and includes multiple-choice questions, drag-and-drop interactions, and performance-based scenarios that replicate real-life technical challenges.
The exam is structured around four primary domains:
Each domain addresses practical skills that are frequently used in IT support roles. From configuring system settings to preventing malware infections, the Core 2 exam prepares candidates to manage the software, security, and administrative side of IT.
The largest domain in Core 2 is dedicated to operating systems. In modern IT environments, professionals must work with a wide range of systems, including Windows, Linux, macOS, Chrome OS, Android, and iOS.
This domain covers the following topics:
While Windows remains the dominant system in business environments, there is a growing need for cross-platform support. IT professionals must be comfortable troubleshooting and configuring various operating systems and recognizing the differences in user experience, permissions, and system utilities.
Basic scripting and shell command knowledge is also introduced in this domain. Candidates are expected to recognize common commands and understand how to navigate directories and manage files from the terminal or command prompt.
Cybersecurity has become a central focus of all IT roles. The Core 2 exam reflects this by dedicating nearly one-fourth of its content to security fundamentals. This section does not require advanced knowledge of cybersecurity tools, but it ensures that candidates can follow best practices and respond to common security threats.
Topics in this domain include:
Candidates should understand how to use common security tools like antivirus software, firewalls, and password managers. They must also demonstrate knowledge of Windows security settings such as User Account Control (UAC), Windows Defender, BitLocker, and Windows Firewall.
Security-related scenarios may appear as performance-based questions, requiring candidates to configure access permissions, respond to malware alerts, or determine the appropriate next step after a phishing attempt is reported.
This domain focuses on identifying, diagnosing, and resolving problems related to operating systems, applications, and user settings. Software troubleshooting is a core part of any IT support role, and this section mirrors real issues encountered in help desk and technical support positions.
Key areas include:
Candidates should also know how to interpret system logs using tools like the Event Viewer and understand when to escalate an issue that cannot be resolved at the technician level.
Troubleshooting scenarios may describe a situation in which a user experiences slow startup or cannot open a program, and candidates must select the best solution or tool for diagnosis.
The emphasis in this domain is on a methodical, structured approach. The process involves asking users the right questions, identifying patterns, testing possible solutions, and confirming that the issue is resolved before closing the case.
While technical knowledge is essential, IT professionals must also follow proper procedures and guidelines to work safely, efficiently, and professionally. This domain addresses the soft skills and organizational practices that support effective IT operations.
Topics include:
Operational procedures ensure that support teams can deliver consistent, safe, and policy-compliant service. This is particularly important in regulated industries like healthcare or finance, where adherence to company policy and industry standards is mandatory.
This domain also touches on remote access tools and secure remote support practices. Candidates must know how to establish secure sessions, protect sensitive information, and guide users through technical issues with clear and professional communication.
A new addition to the Core 2 exam is a section covering basic scripting and automation concepts. While this is not a dedicated domain, it is included within the operating systems and operational procedures topics.
Candidates are not expected to write full scripts, but they should understand:
For example, a candidate may be asked to recognize a script that deletes temporary files or backs up a user’s folder. Understanding what the script does, not necessarily how to write it, is the goal.
Automation is becoming more common in even junior-level IT roles. Basic familiarity with scripts shows that a technician is ready to take on more complex responsibilities or grow into system administration and DevOps roles.
Core 2 prepares candidates for the daily challenges of an IT support technician. From resetting passwords to addressing security alerts, the knowledge tested on this exam reflects what technicians do on the job.
Scenarios tested in the exam may include:
By mastering these skills, candidates can handle most end-user problems and serve as a reliable point of contact for technical support. It also prepares them to escalate issues properly and contribute to larger IT initiatives such as patch management or system migrations.
Success in Core 2 requires both conceptual knowledge and practical experience. Candidates can prepare through
Hands-on experience remains essential. Setting up user accounts, managing permissions, simulating malware removal, and writing simple batch files will reinforce understanding.
Building a virtual lab with tools like VirtualBox or VMware is one of the best ways to practice skills related to OS installation, scripting, and troubleshooting.
Cybersecurity has become one of the most critical aspects of technology infrastructure. As organizations of all sizes face increasing cyber threats, from phishing and ransomware to data breaches and social engineering, the demand for IT professionals with foundational security knowledge has risen sharply.
In previous versions of the CompTIA A+ exam, security topics were more limited, focusing primarily on antivirus software, basic firewall configuration, and password policies. The current version reflects a much deeper integration of cybersecurity principles, especially within the Core 2 (220-1002) exam.
This update acknowledges a major shift in the responsibilities of IT support professionals. Entry-level technicians are often the first to encounter signs of a security breach. They may be called on to:
Because these tasks are now expected at the entry level, the A+ certification includes a wider range of security scenarios and tools to ensure that candidates can respond effectively.
The A+ certification prepares candidates for hands-on involvement in day-to-day IT operations, many of which intersect with security. Consider the following examples of common situations:
These examples show how closely cybersecurity is woven into the routine work of support technicians. A solid foundation in security protocols, tools, and best practices is no longer optional—it is an essential part of the role.
The expanded security content in the Core 2 exam reflects these real-world needs. Candidates are expected to understand:
The goal is not to turn every technician into a security expert but to ensure that they are capable of responding to threats appropriately, minimizing risks, and escalating issues when needed. This foundation also helps technicians prepare for future certifications, such as CompTIA Security+, which builds on the knowledge introduced in A+.
For those entering the IT field, planning how to approach certification is essential. The CompTIA A+ certification serves as the first step, but it can also be part of a larger strategic path that includes more advanced credentials and specialization.
Here’s how a typical certification path might look:
Each step opens new opportunities, increases your earning potential, and helps you build a versatile skill set.
If you began studying for the older 900-series exams (220-901 and 220-902), you may still be eligible to take them if the testing window is open. However, most candidates today are encouraged to focus on the 1000-series (220-1001 and 220-1002), as these exams reflect current technologies and better prepare you for the job market.
The newer versions cover topics like:
These additions align with modern IT responsibilities and will remain relevant as you advance in your career.
One challenge with newly released exam versions is the delay in updated study resources. Not all books, online courses, or practice tests may reflect the latest content immediately.
However, many core concepts from older materials still apply. Basic hardware functions, software installations, user management, and troubleshooting techniques remain essential, regardless of the version. Candidates can:
As more updated guides become available, you can adapt your study strategy to include newer topics like scripting and cloud services.
There is no doubt that the current version of the A+ certification is more difficult than its predecessors. The range of topics has expanded, and the inclusion of performance-based questions require a practical, applied understanding, not just memorization.
However, this added difficulty also increases the value of the certification. By earning an A+ today, you demonstrate that you are ready to:
These are the qualities that employers are actively looking for. By passing both exams, you prove that you can handle real-world responsibilities from day one.
After becoming A+ certified, you’ll be qualified for a variety of entry-level IT roles. These may include:
In these positions, you’ll continue to grow your skills through hands-on experience. Many technicians use these early roles as a foundation for further advancement. With additional training and certifications, A+ professionals can move into positions such as:
The A+ certification can also serve as a stepping stone to more specialized certifications or vendor-specific paths such as Microsoft, Cisco, or Amazon Web Services (AWS).
By staying current with technology trends and continuing your education, you can evolve from an entry-level role into a senior IT position, or even into a leadership role.
To get the most value out of your A+ certification, consider the following long-term strategies:
Soft skills are also critical. Clear communication, professionalism, documentation habits, and teamwork are just as important as technical ability. Cultivating these traits will help you stand out in any IT setting.
The CompTIA A+ certification has long served as a trusted gateway into the IT industry, and the latest version builds on that reputation with a more modern, practical, and security-aware focus. As technology evolves, so do the expectations for entry-level IT professionals. Today, employers no longer seek candidates who only understand desktop computers and simple troubleshooting. They expect new hires to grasp cloud technologies, support remote users, protect digital assets, and adapt to changing work environments.
The updated A+ exams reflect these realities. By covering a wide range of current topics—like mobile devices, cloud platforms, virtualization, cybersecurity, scripting, and cross-platform operating systems—A+ is no longer just an entry-level test; it’s a preparation for the multifaceted nature of today’s IT roles.
For anyone looking to start or transition into a tech career, this certification remains a smart investment. It validates your knowledge, boosts your resume, and gives you the confidence to step into technical roles with real responsibility. More importantly, it builds the foundation upon which you can specialize, grow, and lead in the IT world.
If you’re willing to put in the effort—through studying, hands-on labs, and practice—you’ll come away not only with a certification but with skills that matter in the workplace. The A+ certification doesn’t just help you land your first job in IT—it sets the tone for an adaptable, future-proof career.
Would you like help creating a study plan or finding current resources aligned with the latest exam objectives?
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