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AD0-E712 Adobe Practice Test Questions and Exam Dumps

Question No 1:

In Magento Open Source, when would a Zero Subtotal checkout be used?

A. When Zero Shipping charges apply, but the discount does not cover the value of the products
B. When a discount covers the entire value of the purchase except the shipping charge
C. When a coupon code covers the full value of products and shipping

Correct Answer:
C. When a coupon code covers the full value of products and shipping

Explanation:

A Zero Subtotal checkout in Magento Open Source is used when a coupon code or discount reduces the total order value to zero, covering both the cost of products and the shipping charges. In this scenario, the customer is able to complete the checkout process without paying anything.

Why the other options are not correct:

• A. When Zero Shipping charges apply, but the discount does not cover the value of the products:
  This scenario would not result in a zero subtotal checkout. If the discount doesn’t cover the product value, there would still be a subtotal amount for the products that needs to be paid, even if the shipping is free.

• B. When a discount covers the entire value of the purchase except the shipping charge:
  In this case, there would be a non-zero subtotal corresponding to the shipping charge. Since the discount doesn’t cover shipping, the order would not have a zero subtotal.

Thus, Option C is the correct choice because it refers to the case where a coupon covers the full value of both products and shipping, leading to a Zero Subtotal checkout.

Question No 2:

What is the purpose of the full page cache?

A. To make sure the content of all pages is always up to date on the storefront.
B. To improve page response time and reduce the server load.
C. To enable private content to be stored on the server safely while improving performance.

Correct Answer: B

Explanation:

The full page cache (FPC) is a caching mechanism used by many eCommerce platforms and websites to improve performance and reduce the load on the server. It works by storing fully rendered HTML pages in a cache, which can be served quickly to users without having to regenerate the page from scratch every time a request is made. Here is a breakdown of the options:

A. To make sure the content of all pages is always up to date on the storefront.

• Incorrect: While caching can help with performance, it doesn’t guarantee that content is always up to date. The purpose of the full page cache is not to ensure that the content is always current. In fact, if the cache is not cleared or refreshed, users might see outdated content. Full page caching is primarily about improving speed, not guaranteeing that the content is up to date at all times.

• Content freshness is typically managed using cache expiration or invalidation strategies, not by the full page cache itself.

B. To improve page response time and reduce the server load.

• Correct: The primary goal of full page caching is to improve page response time and reduce server load. When a page is cached, it can be served directly from the cache rather than having to be generated again by the server, which can be resource-intensive. This means that cached pages load faster for the user, and the server is under less strain because it doesn't need to regenerate the page each time it is requested.
  
  

• This strategy helps websites handle a larger volume of traffic and improve user experience due to faster load times.

C. To enable private content to be stored on the server safely while improving performance.

• Incorrect: Full page cache is typically used to store public content (like general product pages, category pages, etc.) to improve performance, not private content. Storing private content (like user-specific data, login pages, or shopping cart information) in a cache could create security or privacy concerns. Private content typically uses session-based caching or similar methods to ensure safety and privacy, whereas full page cache is more suited to public-facing content.

The full page cache's primary function is to improve page response time and reduce server load by serving pre-rendered pages from the cache, thus enhancing website performance.

Question No 3:

A customer enters a Coupon Code in the cart and receives an error stating that their Coupon Code is invalid. What are two reasons why their Coupon Code might be invalid? (Choose two.)

A. A Catalog Price Rule with a higher priority was already applied to the customer’s cart.
B. The Customer is assigned to a Customer Group that is excluded in the Cart Price Rule.
C. Uses Per Customer on the Cart Rule is set to 1 and the Customer has previously used the Coupon Code.
D. Uses Per Customer on the Cart Rule is set to 0.

Correct Answers:

B. The Customer is assigned to a Customer Group that is excluded in the Cart Price Rule.
C. Uses Per Customer on the Cart Rule is set to 1 and the Customer has previously used the Coupon Code.

Explanation:

1. B. The Customer is assigned to a Customer Group that is excluded in the Cart Price Rule.

• If a Cart Price Rule is configured to exclude specific Customer Groups, and the customer belongs to one of those excluded groups, the coupon code will not be applicable to them, resulting in an invalid coupon error.

2. C. Uses Per Customer on the Cart Rule is set to 1 and the Customer has previously used the Coupon Code.

• If the "Uses Per Customer" limit is set to 1, it means that the customer is only allowed to use the coupon once. If they have already used the coupon code before, it will no longer be valid, and an error will be shown.

Why the other options are incorrect:

• A. A Catalog Price Rule with a higher priority was already applied to the customer’s cart.

• While it’s possible for a Catalog Price Rule to interfere with coupon code applications, it is not necessarily the reason for a coupon code being invalid. Catalog Price Rules typically affect product prices, not coupon code validity, unless there's an explicit overlap in their configurations.

• D. Uses Per Customer on the Cart Rule is set to 0.

• Setting "Uses Per Customer" to 0 would mean that the coupon cannot be used at all, even by a first-time customer, rendering it invalid. However, this is an unusual configuration, and most systems expect this setting to be higher (such as 1 or greater) to allow coupon use.

Question No 4:

A merchant wants to allow customers to subscribe to alerts about new products and promotions.

Which out-of-the-box Adobe Commerce feature would a Business Practitioner recommend?

A. Rest API
B. Sitemap
C. RSS Feed

Answer: C. RSS Feed

Explanation:

In Adobe Commerce (previously Magento), when merchants want to allow customers to subscribe to alerts about new products, promotions, or other updates, an RSS Feed is the best out-of-the-box feature to recommend.

Let’s break down each option:

1. A. Rest API
   Incorrect. The REST API is a tool that allows external systems to interact with Adobe Commerce. While it can be used to integrate external systems or enable functionalities like fetching product data, it is not designed for directly subscribing customers to alerts. A REST API would typically be used for programmatically accessing or manipulating data, not for delivering subscription-based alerts like the ones described.
   
   

2. B. Sitemap
   Incorrect. A sitemap in Adobe Commerce is used primarily for search engines to crawl the site more effectively. It provides a list of all important URLs on the website to help search engines index content better. While a sitemap is essential for SEO, it doesn't serve the purpose of alerting customers about new products or promotions. It’s not designed for subscription-based alerts.
   
   

3. C. RSS Feed
   Correct. The RSS Feed feature is specifically designed to allow customers to subscribe to updates about new products, promotions, or blog posts. In Adobe Commerce, merchants can generate RSS feeds for product listings, categories, or promotions, and customers can then subscribe to these feeds using their RSS readers. This feature is perfect for notifying customers about new content or promotions without needing them to visit the website regularly. It provides a simple and effective way to keep customers engaged.

Thus, the RSS Feed feature is the most suitable and direct way to implement customer subscriptions for alerts about new products and promotions in Adobe Commerce.

Question No 5:

A merchant wants to display their eCommerce application in two languages - English and Spanish. Customers should also be able to switch displayed catalog price currencies between US Dollars and Mexican Pesos regardless of the language.

What is the minimum amount of websites, stores, and store views to achieve this?

A. 1 Website, 1 Store, 2 Store Views
B. 1 Website, 1 Store, 4 Store Views
C. 2 Websites, 2 Stores, 4 Store Views

Correct Answer: B. 1 Website, 1 Store, 4 Store Views

Explanation:

The merchant is looking to implement a solution where they can have an eCommerce store with the following configurations:

1. Languages:

• English and Spanish.

2. Currencies:

• US Dollars and Mexican Pesos.

For Magento (or similar eCommerce platforms), this setup requires multiple store views, which allow different language and currency combinations.

Key Concepts:

• Website: Represents a global container for stores. It is typically used when managing separate business units or brands.

• Store: Represents a group of store views that can share similar settings (e.g., pricing, currency). Stores can belong to the same website.

• Store View: Represents a specific variation of a store, such as a specific language or currency. Store views allow merchants to customize the store's display for different regions or customer preferences.

Breaking Down the Configuration:

• The languages needed are English and Spanish. For each language, you need a store view.

• The currencies needed are US Dollars and Mexican Pesos. For each currency, you will need a separate store view because different currencies may affect product pricing and display.

Analyzing the Options:

• Option A: 1 Website, 1 Store, 2 Store Views

• This would not be enough because you need 2 currencies (US Dollars and Mexican Pesos), and this setup only provides 2 store views. While this option does cover the languages (English and Spanish), it doesn't cover the currency switching requirement.
  
  

• Option B: 1 Website, 1 Store, 4 Store Views

• This is the correct configuration. You would need:

• 2 store views for the two languages (English and Spanish).

• 2 store views for the two currencies (US Dollars and Mexican Pesos).

• By combining both language and currency configurations into 4 store views, you can meet the requirements of the merchant.
  
  

• Option C: 2 Websites, 2 Stores, 4 Store Views

• This is an unnecessary configuration. You would only need 1 website and 1 store to manage this setup. Splitting the setup into two websites and two stores adds complexity without providing any additional benefit.

The minimum amount of websites, stores, and store views required to display the eCommerce application in two languages and allow customers to switch between two currencies is 1 Website, 1 Store, 4 Store Views. Therefore, the correct answer is B.

Question No 6:

A Business Practitioner is asked to provide ways to protect the admin section of any Adobe Commerce site.

Which two native features are available to the site owner? (Choose two.)

A. Use geolocation to ensure access to the admin URL is from a trusted address.
B. Whitelist or Blacklist IP addresses to access the admin URL.
C. Use a non-standard admin URL.
D. Enable 2 Factor Authentication.

Correct Answer:
B. Whitelist or Blacklist IP addresses to access the admin URL.
C. Use a non-standard admin URL.

Explanation:

To enhance the security of the admin section of an Adobe Commerce site, there are several features available to site owners. Here’s how each feature works:

• Whitelist or Blacklist IP addresses to access the admin URL (B):
  One of the most effective ways to secure the admin section is to control which IP addresses are allowed to access the admin panel. This feature allows administrators to whitelist trusted IP addresses (i.e., only those addresses will be allowed access) or blacklist certain IPs to prevent unauthorized access. It’s a basic but crucial step in securing sensitive areas of the site.

• Use a non-standard admin URL (C):
  Adobe Commerce allows administrators to change the default admin URL to something non-standard. This makes it harder for attackers to target the admin panel because the typical guessable admin URLs, such as "/admin", are no longer in use. By using a unique URL, site owners can obscure access points, adding an extra layer of security against brute-force and other malicious attacks.

Why the other options are incorrect:

• A. Use geolocation to ensure access to the admin URL is from a trusted address:
  Geolocation-based access controls are not a native feature of Adobe Commerce. While geolocation could theoretically restrict access based on geographic location, Adobe Commerce does not natively support this feature for restricting admin panel access. Site owners would need a third-party solution or custom development to implement such controls.

• D. Enable 2 Factor Authentication:
  While 2 Factor Authentication (2FA) is an excellent security practice, it is not natively enabled for the admin section in Adobe Commerce by default. While it's possible to implement 2FA through customizations or third-party extensions, Adobe Commerce does not provide this functionality as a native out-of-the-box feature. However, it is a highly recommended security measure.

In conclusion, the two most effective native features for securing the admin section of an Adobe Commerce site are whitelisting or blacklisting IP addresses and using a non-standard admin URL, both of which provide robust layers of security to prevent unauthorized access.

Question No 7:

What is the initial default order status if an order is placed by the customer using the purchase order payment method?

A. On Hold
B. Pending
C. Payment Review

Correct Answer: C. Payment Review

Explanation:

When a customer places an order using the purchase order (PO) payment method, the initial default order status is typically set to Payment Review. This is because a purchase order involves a review process to ensure that the payment terms are met and that the purchase order can be validated before proceeding with further processing or fulfillment.

• A. On Hold:
  The On Hold status is often used for situations where there is an issue that prevents further processing of the order, such as missing information, stock issues, or the need for manual intervention. This status is not automatically set when using a purchase order payment method unless there is a specific issue preventing processing.

• B. Pending:
  The Pending status usually indicates that the order has been placed but is awaiting further action, such as fulfillment or approval. While similar in some ways to the "Payment Review" status, Pending does not specifically indicate that the order is being reviewed for payment authorization, which is the case with purchase order payments.
  
  

• C. Payment Review:
  The Payment Review status is the default when a purchase order payment method is used. This status means that the system is checking the validity of the purchase order, reviewing the terms, and ensuring that the order is properly authorized. The order will typically remain in this status until the payment review process is completed and the order can proceed to fulfillment or further processing.

Therefore, the Payment Review status is the most accurate and initial default status when an order is placed using the purchase order payment method.

Question No 8:

What two data items are covered by PCI Standards? (Choose two.)

A. Card Type
B. Cardholder Address
C. Cardholder Name
D. Full Card Number

Answer: B, D

Explanation:

The Payment Card Industry Data Security Standard (PCI DSS) defines guidelines and requirements for securing sensitive cardholder data. The data items that fall under PCI DSS protection include personal information that is used in card transactions and can be exploited if compromised. Here’s a detailed explanation:

• B. Cardholder Address
  Correct answer. The Cardholder Address is considered sensitive cardholder information and is covered by PCI DSS. Address details are used in card-not-present transactions for verifying cardholder identity (e.g., Address Verification System or AVS). It is protected under PCI because it can potentially be used for fraud.

• D. Full Card Number
  Correct answer. The Full Card Number (often referred to as the Primary Account Number (PAN)) is a critical data element covered by PCI DSS. It is considered one of the most sensitive pieces of information in the payment card process and must be properly encrypted or masked to prevent unauthorized access.

The other options are not fully covered under PCI DSS protection:

• A. Card Type
  The Card Type (e.g., Visa, MasterCard, etc.) is not considered highly sensitive data under PCI DSS. While it’s necessary for routing payments, it doesn’t pose a significant security risk on its own.

• C. Cardholder Name
  The Cardholder Name is generally not considered sensitive data under PCI DSS by itself, though it may be protected in some cases as part of the broader data protection requirements (such as when used alongside other data in a transaction).

To sum up, Cardholder Address and Full Card Number are explicitly covered by PCI DSS to ensure that sensitive information is protected.

Question No 9:

A merchant has two storefronts, one for the United States and one for the United Kingdom. For a product that is available in both, the merchant wants to add an additional line of information to the description of the United Kingdom storefront. 

How would a Business Practitioner recommend this be accomplished?

A. Change the description of the product in the United Kingdom store view.
B. Use a translation file to change the product description of the United Kingdom store.
C. Create a separate product for the United Kingdom site.

Answer: A

Explanation:

In multi-store or multi-region environments, it's important to customize content for each storefront to provide a localized and relevant experience. Since the merchant has separate storefronts for the United States and the United Kingdom, modifying the product description specifically for the UK storefront is the most efficient way to achieve this goal.

Here’s why A is the best choice:

• A. Change the description of the product in the United Kingdom store view: This approach allows for tailored content specific to the storefront or country. In platforms like Magento, each store view can have its own unique set of product details. This means that a product in the UK storefront can have a different description compared to the US storefront without affecting the global or US version of the product. The merchant can easily add the additional line of information to the UK store view only, without duplicating products or complicating the structure.

Now, let’s consider why the other options are less appropriate:

• B. Use a translation file to change the product description of the United Kingdom store: Translation files are useful for language-specific changes but not necessarily for content that is not translation-related. If the additional line of information is specific to the UK context but does not involve a language difference, using a translation file might add unnecessary complexity. It’s more efficient and straightforward to simply update the description in the UK store view directly.

• C. Create a separate product for the United Kingdom site: While this would certainly allow for different product descriptions, creating a separate product just to add a single line of information would lead to unnecessary product duplication and complexity in inventory management. The product would need to be maintained separately for both storefronts, which is not ideal for a minor change. The best approach is to use a single product but customize it for each store view, as described in option A.

Therefore, A. Change the description of the product in the United Kingdom store view is the most effective and efficient way to achieve the desired result. This allows the merchant to tailor the product information for the specific UK storefront without creating unnecessary product duplication or complexity.

Question No 10:

Which step would a Business Practitioner take to process a refund on an order that has been invoiced?

A. Cancel the order.
B. Create a credit memo.
C. Create a return for the order.

Answer: B

Explanation:

When processing a refund on an order that has already been invoiced, the correct step is to create a credit memo. A credit memo is a document used in accounting to record a reduction in the amount a customer owes. This document essentially acts as an acknowledgment that a refund is being issued, and it reverses the original invoice to reflect the adjusted balance.

Here’s why the other options are not suitable:

Option A (Cancel the order) is not appropriate after an invoice has been created. Canceling an order typically refers to preventing an order from being processed in the first place, or stopping a shipment before it has been invoiced. Once an invoice is issued, canceling the order would not correctly address the need to refund the payment. The proper approach in such cases is to issue a credit memo to reflect the refund.

Option C (Create a return for the order) is also incorrect. A return generally refers to the process where the customer physically returns goods they have purchased. While this might happen in conjunction with a refund, it does not directly process a refund itself. The return process typically involves confirming the return of physical items, which may or may not be needed when dealing with refunds on invoiced orders, depending on the company's policies.

In summary, creating a credit memo is the correct process for issuing a refund on an invoiced order, as it officially adjusts the account balance and ensures proper financial documentation of the transaction.