ServiceNow CIS-SPM Practice Test Questions, Exam Dumps

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CIS-SPM ServiceNow Practice Test Questions and Exam Dumps

Question No 1:

Which property is responsible for adjusting the cost and resource plans when the start date of a demand or project changes?

A. ‘Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change’.
B. ‘Enable altering of planned date for task in WIP/Closed’.
C. ‘Rollup project start date from tasks’.
D. ‘Calculate ROI percentage based on a project's estimated cost and its net value’.

Correct Answer:

A. ‘Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change’.

Explanation:

In project management systems, especially those that deal with resource planning and cost management, it is important to ensure that when a project's start date changes, all associated plans (like resource plans, cost plans, and benefit plans) are also adjusted to maintain alignment and consistency.

Answer A refers to a property that ensures when the start date of a project or demand changes, the corresponding resource, cost, and benefit plans are automatically updated to reflect this change. This property ensures that project managers do not have to manually modify these plans every time there is a change in the start date. This is essential for maintaining accuracy in project forecasts, ensuring the cost and resource allocation are aligned with the new project timeline.

When project schedules change, it can affect various elements such as costs, resources, and benefits. For instance, if a project is delayed, it might increase costs due to extended resource usage or adjustments in timelines. This feature helps to mitigate such discrepancies by automatically adjusting all related plans when the start date changes, which is vital for effective project management and accurate forecasting.

Other options, such as B (‘Enable altering of planned date for task in WIP/Closed’) and C (‘Rollup project start date from tasks’), are more related to task-level modifications or rolling up data from individual tasks to the project level but don’t directly deal with cost or resource plan adjustments. Option D focuses on calculating ROI, which is more related to performance measurement and not directly to adjusting cost or resource plans when start dates change.

Thus, A is the most relevant option to manage changes in cost and resource plans due to changes in project start dates.

Question No 2:

Which of the following best defines a Project Workspace?

A. A central location that provides an overview of all projects in a portfolio, helping to prioritize tasks and manage resources effectively.
B. A central hub where projects are created, managed, and monitored throughout their lifecycle.
C. A central location for viewing and evaluating business demands to ensure alignment with project goals.
D. A central platform that transforms the navigation of lists and forms into an interactive, graphical experience to enhance user interaction.

Correct Answer:
B. A central hub where projects are created, managed, and monitored throughout their lifecycle.

Explanation:

A Project Workspace is a fundamental concept in project management tools and platforms. It is typically the environment where project managers, team members, and stakeholders can come together to collaborate, track progress, and ensure that all aspects of the project are aligned and well-managed. The Project Workspace serves as the central hub for all project-related activities. This includes everything from planning and task assignment to tracking milestones and managing resources.

Answer B is the most accurate definition because it describes the Project Workspace as a central hub for creating, managing, and monitoring projects throughout their lifecycle. This aspect highlights its essential role in project management, where it facilitates collaboration and ensures that all team members are on the same page.

Answer A, while closely related, focuses more on portfolio-level activities, such as prioritization, which might involve multiple projects but doesn’t capture the full scope of what a Project Workspace is intended for. It emphasizes an overview but doesn’t necessarily represent the full management aspect of a project.

Answer C refers to assessing business demands, which is more aligned with project intake or portfolio management tools that assess the broader strategic alignment of projects, rather than the hands-on management and execution of a single project.

Answer D focuses on transforming navigation into a graphical experience, which could describe the interface or user experience of a platform but doesn’t fully define the function of a Project Workspace, which is to serve as a centralized space for project creation and management.

In summary, a Project Workspace is integral to the success of any project, as it streamlines all activities related to project execution and ensures alignment between team members and stakeholders. It helps keep all aspects of the project organized, on track, and accessible to the right people, making it easier to deliver the project on time and within scope.

Question No 3:

In a scenario where a sub-project and its parent project use different currencies, which of the following properties should be set to "true" in order to ensure correct cost roll-ups?

A. com.snc.project.rollup_project_start_date
B. com.snc.project.calculate_roi
C. com.snc.project.multicurrency.rollup_if_different
D. com.snc.project.copy.additional_attributes

Correct Answer:

C. com.snc.project.multicurrency.rollup_if_different

Explanation:

When managing projects in a system that supports multiple currencies, it is crucial to ensure that the financial data, especially costs, are accurately rolled up from sub-projects to the parent project. This is particularly important when the sub-project and the parent project use different currencies.

To address this situation, the property com.snc.project.multicurrency.rollup_if_different should be set to "true." This configuration allows for the correct roll-up of costs from sub-projects to the parent project when the currencies differ. Without this setting, the system might not accurately consolidate financial data, leading to discrepancies in cost reporting and financial analysis.

Here’s how this setting works:

Multi-Currency Projects: In real-world project management, it is common for sub-projects to be executed in different geographical locations, each using a local currency. The parent project might use a central or corporate currency. When these sub-projects have varying currencies, it’s important that the system recognizes the currency difference and performs the necessary conversion and aggregation.
Cost Roll-up Process: Normally, costs from sub-projects are aggregated or "rolled up" to the parent project to give a consolidated view of the overall financials. This process ensures that the parent project can see the total cost of all sub-projects, even if they are incurred in different currencies. If the com.snc.project.multicurrency.rollup_if_different property is set to "true," the system will perform currency conversion and include the costs from sub-projects in the correct currency.
Why Other Options Are Incorrect:

A. com.snc.project.rollup_project_start_date: This property relates to the start date of the project and has no direct impact on currency conversion or cost roll-up.
B. com.snc.project.calculate_roi: This property is concerned with calculating the return on investment (ROI), not with currency management.
D. com.snc.project.copy.additional_attributes: This property deals with copying additional attributes between projects and doesn’t influence the handling of currencies or cost roll-ups.

In summary, for projects involving different currencies, enabling the com.snc.project.multicurrency.rollup_if_different property ensures that cost roll-ups between sub-projects and parent projects are performed correctly by accounting for currency differences.

Question No 4:

Under what circumstances can a user select from multiple rate types while logging a time card?

A. Only if this capability is enabled in the Project Record
B. Only one (1) rate type can apply
C. Only if the capability is enabled in the Time Sheet Policies
D. Only if the capability is enabled in the Project Preferences

Explanation:

Answer: C. Only if the capability is enabled in the Time Sheet Policies.

Explanation:

In many project management systems, particularly those that track employee time and assign different billing rates, users often need to log their work on a time card. The rate types associated with the time entries may vary based on the nature of the work, employee roles, or specific project requirements.

In such systems, the ability for users to select from multiple rate types when logging a time card depends heavily on the configuration of the system, specifically through settings related to the "Time Sheet Policies." These policies define how users interact with time tracking features, including whether they are allowed to choose from multiple rate types for their time entries. If this feature is enabled within the Time Sheet Policies, users can choose different rate types based on the type of work they performed, such as standard hourly rates, overtime rates, or project-specific billing rates.

Option A (Project Record): The project record generally contains information about the project itself, like tasks, resources, and deadlines, but it is not typically responsible for controlling whether multiple rate types can be selected during time entry.
Option B (Only one rate type can apply): This option suggests a limitation on rate types, which might be the default behavior in some systems, but it doesn't explain the flexibility that can be provided by enabling multiple rate types.
Option D (Project Preferences): While project preferences may set general guidelines for rate types, it's the Time Sheet Policies that typically control whether the option to select multiple rate types is available to users when logging their time.

Thus, enabling this feature through the Time Sheet Policies ensures that users can choose from multiple rate types as needed, providing flexibility for more accurate time tracking and billing.

Question No 5:

When Scenario Planning for Portfolio and Project Management (PPM) is installed, a portfolio manager can access the Portfolio Planning Workbench through which of the following options? (Choose two.)

A. Project module
B. Portfolio Planning Workbench module
C. Program Workbench
D. Portfolio Planning related link

Correct Answer:
B. Portfolio Planning Workbench module
D. Portfolio Planning related link

Explanation:

Scenario Planning is a powerful tool in Portfolio and Project Management (PPM) that allows portfolio managers to simulate different scenarios, assess potential outcomes, and make informed decisions regarding the portfolio's direction. To effectively utilize Scenario Planning within PPM, the portfolio manager needs access to the Portfolio Planning Workbench, a central hub for managing and analyzing project and portfolio data.

Here’s how the options in the question relate to the access points:

A. Project module:
The Project module in PPM primarily deals with individual project management tasks such as creating, managing, and tracking projects. While the Project module is a crucial part of PPM, it doesn't directly provide access to the Portfolio Planning Workbench, which focuses on broader portfolio-level planning and scenario analysis.
B. Portfolio Planning Workbench module:
This is one of the correct answers because the Portfolio Planning Workbench module is specifically designed to provide portfolio managers with access to tools like Scenario Planning. In this module, users can analyze and simulate various portfolio scenarios, adjusting parameters to view potential impacts on resource allocation, project selection, and more. This module is central to Scenario Planning activities.
C. Program Workbench:
The Program Workbench is a tool for managing and tracking program-level data, which encompasses a group of related projects. While valuable for high-level oversight, it doesn’t serve as the direct access point to the Portfolio Planning Workbench. The Program Workbench focuses more on program-level management rather than portfolio-wide scenario analysis.
D. Portfolio Planning related link:
Another correct answer is the Portfolio Planning related link. This link provides direct navigation to the Portfolio Planning Workbench from other areas of the PPM system, making it easy for portfolio managers to quickly access the necessary tools for portfolio and scenario planning.

In conclusion, for a portfolio manager to access the Portfolio Planning Workbench for Scenario Planning, they would use the Portfolio Planning Workbench module and the Portfolio Planning related link. These access points are designed to streamline portfolio management and scenario analysis, offering the portfolio manager flexibility and control over their portfolio planning efforts.

Question No 6:

What is the initial step involved in setting up Portfolio Planning to integrate with ServiceNow® Project Portfolio Management (PPM)?

A. Create an alignment integration.
B. Generate default mapping configurations.
C. Create personalized portfolio plans.
D. Create custom mapping configurations.

Answer: B. Generate default mapping configurations.

Explanation:

ServiceNow® Project Portfolio Management (PPM) is a robust tool used by organizations to manage and align their project portfolios with strategic business goals. Portfolio Planning is a key component of PPM, as it helps organizations optimize the resources and processes associated with their projects. To configure Portfolio Planning effectively, you must first establish a framework that allows for accurate mapping of data and processes.

The default mapping configurations are the foundational setup that defines how different data entities, such as portfolios, projects, and resources, will be mapped and integrated across the system. This step is critical because it ensures that the underlying structure is aligned and ready for further customization. Default mappings help to automate the flow of information between different modules within ServiceNow® and ensure that the platform operates as intended with minimal manual intervention.

After generating the default mappings, you can proceed with creating custom mapping configurations (Option D), which provide more tailored control over how data is linked and processed. You can also create personalized portfolio plans (Option C) after the mappings are in place, as these plans rely on the accurate data structure established during the initial setup.

Creating an alignment integration (Option A) typically occurs at a later stage in the configuration process, after the mappings have been set up and the system is ready to align with external systems or integrate with other processes.

In conclusion, the first step in configuring Portfolio Planning in ServiceNow® Project Portfolio Management is to generate the default mapping configurations, as this establishes the foundation necessary for further customization and effective integration of project data.

Question No 7:

In the context of the Release Management application, which specific user role should be assigned to ensure that the user has the necessary permissions to read and retrieve data from any table within the application for the purpose of generating reports? Consider the following options:

A. Project Manager
B. Release Admin
C. Business Stakeholder
D. Release User

Answer: The correct answer is B. Release Admin.

Explanation:

To understand why the Release Admin role is the appropriate choice, let's break down the responsibilities and permissions associated with each of the provided roles in the context of Release Management.

Project Manager (A): A Project Manager role typically holds oversight responsibility for managing and tracking the progress of specific projects within the Release Management framework. However, this role is generally limited to managing tasks, schedules, and resources within the scope of particular projects, rather than having broad access to retrieve and analyze data across all tables. Therefore, a Project Manager may not have the necessary permissions to generate reports from all data sources within the application.
Release Admin (B): The Release Admin role is designed to provide users with full administrative capabilities within the Release Management system. This includes comprehensive permissions such as configuring the application, managing user access, and overseeing all aspects of release planning and execution. Importantly, the Release Admin role is typically given unrestricted access to all data tables, making it ideal for users who need to retrieve data from any table in the system to generate detailed reports. This makes it the best fit for users whose responsibility is data analysis and reporting.
Business Stakeholder (C): A Business Stakeholder role is generally focused on providing high-level input and approval for various stages of the release process. While they may have visibility into reports and high-level summaries, they typically do not have the permissions to directly access or retrieve data from all tables within the application. The role is more oriented toward oversight and strategic decisions rather than granular data access.
Release User (D): The Release User role is typically a more restricted role, often assigned to individuals who interact with the system to track specific releases or view information relevant to their assigned tasks. This role may not have the comprehensive data access required to retrieve information across all tables in the Release Management application, thus limiting the ability to generate reports that require data from multiple sources.

In conclusion, the Release Admin role is the most appropriate because it offers the required broad access to all data tables within the application, allowing users to generate detailed and comprehensive reports from any dataset available in the system.

Question No 8:

Which plugin enables the Ideas module to streamline the process of gathering, assessing, and quickly identifying viable ideas for implementation in a project management system?

A. Ideation with PPM
B. Agile Development 2.0
C. Resource Management
D. Test Management 2.0

Answer: A. Ideation with PPM

Explanation:

The Ideation with PPM plugin is specifically designed to activate the Ideas module, facilitating the efficient gathering, evaluation, and prioritization of ideas in a project management environment. PPM stands for Project Portfolio Management, and the plugin integrates ideation into the broader project management system, allowing teams and stakeholders to submit, assess, and prioritize ideas based on their potential value and feasibility for implementation.

This plugin helps organizations manage the ideation process from inception to execution by providing tools for idea submission, voting, ranking, and selecting ideas that align with business objectives. The Ideas module essentially acts as a centralized hub for all new ideas, providing a structured method for evaluating them based on set criteria, such as potential return on investment, strategic alignment, and resource availability.

One of the key advantages of the Ideation with PPM plugin is its ability to link the idea evaluation process with the overall project management lifecycle. Once an idea is identified as viable and worthy of development, it can easily transition into a project phase, where resources and timelines can be allocated accordingly. This makes the process of moving from brainstorming to execution much smoother and more organized.

In contrast, other plugins like Agile Development 2.0, Resource Management, and Test Management 2.0 have distinct roles. Agile Development 2.0 focuses on the methodologies and frameworks for managing iterative development processes, while Resource Management centers around the allocation and utilization of resources. Test Management 2.0 is geared towards managing the testing lifecycle of software or systems. None of these plugins are directly involved in the ideation process in the same way that Ideation with PPM is.Thus, Ideation with PPM is the most appropriate plugin for efficiently gathering and assessing ideas for implementation.

Question No 9:

When importing a project from Microsoft Project to ServiceNow, there is a requirement to map custom fields between the two systems.

What is the first step in this process to ensure that the custom fields from Microsoft Project are correctly mapped to ServiceNow?

A. Export the project to XML format
B. Create custom fields in your ServiceNow instance
C. Configure the Project form
D. Import your project

Correct Answer: B. Create custom fields in your ServiceNow instance

Explanation:

When importing projects into ServiceNow from Microsoft Project, it is essential to establish a proper connection between the data in the source (Microsoft Project) and the target (ServiceNow). This process involves mapping custom fields to ensure that any custom data in Microsoft Project is transferred appropriately into the corresponding fields in ServiceNow.

The first step in this process is creating custom fields in your ServiceNow instance (option B). This is important because, for ServiceNow to accommodate the specific project data from Microsoft Project, these fields must exist in ServiceNow. Microsoft Project may contain project-specific custom fields that need to be reflected in the ServiceNow instance. Without these fields in ServiceNow, any project data related to them would either be lost or improperly mapped.

Once the custom fields are created in ServiceNow, you can proceed with the next steps, such as configuring the project form (option C), where you define how the custom fields should be presented within ServiceNow. This configuration helps define how project data will be displayed to users and can be fine-tuned according to the organization’s specific needs.

After ensuring that the appropriate custom fields are available and configured in ServiceNow, you can proceed to export the project to XML format (option A) from Microsoft Project if needed, and finally, import the project into ServiceNow (option D).

The correct mapping and handling of custom fields is crucial for maintaining data integrity during the import process, ensuring that all project-related information is correctly transferred and accessible within the ServiceNow platform for further management and reporting.

Question No 10:

Is it possible for an IT project manager to convert a task into a milestone in a project management system, and what permissions or steps are required for this action?

A. No, this action can only be performed by a system administrator.
B. Yes, the IT project manager can convert the task by right-clicking on the task within the Planning Console.
C. No, the conversion requires the permissions of the PPS admin role.
D. Yes, the task can be converted into a milestone if it is assigned to the project manager.

Answer:
B. Yes, the IT project manager can convert the task by right-clicking on the task within the Planning Console.

Explanation:

In project management tools, tasks and milestones are both key elements, but they serve different purposes. A task is an individual unit of work that needs to be completed within a project, whereas a milestone represents a significant event or achievement within the project. In many project management software systems, such as those used in IT project management, milestones can be used to track critical points, such as the completion of important phases or deliverables.

The ability to convert a task into a milestone typically depends on the permissions and roles assigned to the users within the system. In the case of an IT project manager, most project management platforms allow users with sufficient privileges to make changes to tasks, including converting them into milestones. In some systems, the conversion can be done by right-clicking on a task in the Planning Console and selecting the option to turn it into a milestone. This feature makes it easier for project managers to adapt the project plan as the work progresses and certain tasks take on more significance.

The role-based access model plays a critical role in determining who can make such changes. For instance, system administrators or users with PPS (Project Planning System) admin roles might have broader access and permissions, but in many systems, project managers with the right privileges can make these changes without needing additional permissions. Hence, the ability to convert tasks into milestones directly is usually within the project manager's control if the system allows it.

This capability enhances flexibility and ensures that project plans reflect the dynamic nature of project work, where tasks can evolve into more critical milestones as the project progresses.