Microsoft PL-900 Practice Test Questions, Exam Dumps

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PL-900 Microsoft Practice Test Questions and Exam Dumps

Question No 1:

This question requires that you evaluate the underlined text to determine if it is correct.
You have a PowerApps app. You create a new version of the app and then publish the new version. A customer goes through the process of restoring the previous version of the app. In the Version tab for the app, you will see two versions of the app.

Review the underlined text. If it makes the statement correct, select No change is needed. If the statement is incorrect, select the answer choice that makes the statement correct.

A. No change is needed.
B. one
C. three
D. four

Correct answer: C

Explanation:

In Power Apps, when you create a new version of an app and publish it, the platform automatically keeps a history of the app’s previous versions. This means that in the Version tab of the app, you typically see multiple versions, including the current version and one or more previous versions.

When you restore a previous version, the system will still maintain a history of both the current version and the restored version, which means you will see three versions in total:

The current version (most recent published version).
The version that was restored.
The previous version (before the restored one).

Thus, the correct statement should indicate that three versions are visible in the Version tab after a restoration process.

Question No 2:

A company uses Dynamics 365 Sales. The company uses a browser-based app named Sales Hub. You need to ensure that users can access data from mobile devices. Which app should users install?

A. Dynamics 365 Remote Assist
B. Dynamics 365 Finance
C. Dynamics 365 Business Central
D. Dynamics 365 for Phones

Correct answer: D

Explanation:

In this scenario, the company is using Dynamics 365 Sales through the Sales Hub, which is a browser-based application. The goal is to ensure that users can access the same data from mobile devices.

Let's review the options:

Option A: Dynamics 365 Remote Assist
Dynamics 365 Remote Assist is a mobile application designed for remote assistance using augmented reality (AR) to enable field technicians or employees to collaborate remotely. This app is not related to sales or accessing Dynamics 365 Sales data. Therefore, this option does not meet the requirement.

Option B: Dynamics 365 Finance
Dynamics 365 Finance is a comprehensive financial management solution, focusing on areas like accounting, financial planning, and operations management. While it provides financial data, it is not related to Sales Hub or the Sales module. This app would not provide the sales data or functionality needed for users to access Dynamics 365 Sales data from mobile devices.

Option C: Dynamics 365 Business Central
Dynamics 365 Business Central is an all-in-one business management solution designed for small to medium-sized businesses. It integrates financial, supply chain, and sales operations but is not specifically tied to Dynamics 365 Sales or the Sales Hub. While it could work for businesses using Business Central, it is not intended for mobile access to Sales Hub data.

Option D: Dynamics 365 for Phones
Dynamics 365 for Phones is the correct app for mobile access to Dynamics 365 Sales data. It is designed to allow users to access and interact with their Dynamics 365 Sales data and other related CRM functionality directly from mobile devices. This app ensures that users can access the same Sales Hub data but in a mobile-friendly format. Therefore, Option D is the most appropriate choice for enabling mobile access to Dynamics 365 Sales data.

In conclusion, Option D, Dynamics 365 for Phones, is the correct app that users should install to access Dynamics 365 Sales data on mobile devices.

Question No 3:

You are a customer service manager. You need to implement a Power Apps portal that allows customers to submit cases. Which type of data source is used?

A. Dynamics 365 Connector

B. Microsoft SharePoint

C. Microsoft Azure Storage

D. Common Data Service

Correct Answer: D

Explanation:

When implementing a Power Apps portal that allows customers to submit cases, the ideal data source to use is Common Data Service (CDS). Here’s why:

Common Data Service (CDS): The Common Data Service (CDS), now known as Dataverse, is a powerful, scalable data platform that integrates well with Power Apps and other Microsoft Power Platform services. It provides a unified and secure data storage system for apps, including portals like Power Apps portals. By using CDS/Dataverse, you can easily store and manage data for cases, track interactions, and integrate with other Microsoft services, such as Dynamics 365 for customer service.

When creating a portal where customers can submit cases, data about those cases is typically stored in Dataverse. The portal uses this data source to allow users to submit and view cases, making it the most suitable option.

Other Options Analysis:

A. Dynamics 365 Connector: While Dynamics 365 (now part of the Microsoft Dynamics 365 suite of applications) is often used for managing customer data, cases, and service requests, the Dynamics 365 Connector is a way to integrate Power Apps and Power Automate with Dynamics 365 data. It is not itself a standalone data source like Dataverse, but rather a means of connecting to Dynamics 365 services. In Power Apps portals, you would likely connect to Dataverse, which might also be integrated with Dynamics 365.
B. Microsoft SharePoint: Microsoft SharePoint is a robust tool for document management and collaboration, but it is not typically the primary data source for case management in a customer service portal. While SharePoint could be used for storing documents or other content related to cases, it’s not ideal for managing cases or customer service data on its own.
C. Microsoft Azure Storage: Microsoft Azure Storage (such as Blob Storage or Table Storage) is primarily used for storing large amounts of unstructured data, like files or logs. While it is a useful and flexible storage solution, it is not typically used for structured customer service data like cases. It lacks the rich relational features of Dataverse that are needed to manage cases and interactions in a customer service portal.

Conclusion: For a Power Apps portal that allows customers to submit cases, the best data source is Common Data Service (CDS) (now Dataverse). It is designed for storing and managing structured data and integrates seamlessly with Power Apps portals. Therefore, the correct answer is D.

Question No 4:

A distribution company has multiple warehouses. Tax rates charged on sales orders need to be calculated based on locality and region. You need to recommend a cost-effective solution that can be implemented quickly. What should you recommend?

A. Check AppSource for a tax add-on.
B. Create alerts in Dynamics 365 Finance for tax table changes.
C. Implement the Common Data Model.
D. Run a Power BI report.
E. Write scripts and code tax updates.

Correct Answer: A

Explanation:

In this scenario, the distribution company needs to calculate tax rates based on locality and region, which typically involves a complex set of rules related to geographic locations and the applicable tax rates. The goal is to implement a cost-effective solution that can be deployed quickly.

Let's analyze the options one by one:

A. Check AppSource for a tax add-on.

AppSource is the marketplace for Microsoft Dynamics 365 and other Microsoft products, offering various pre-built solutions and add-ons that can be quickly deployed to meet specific business needs. Since the company needs tax calculation based on locality and region, there are several tax add-ons available on AppSource that can integrate with Dynamics 365 Finance and provide automatic tax rate calculations based on location. These add-ons are designed for ease of implementation, cost-effectiveness, and do not require custom code. This makes A the best choice, as it allows for quick implementation and meets the specific tax requirements.

B. Create alerts in Dynamics 365 Finance for tax table changes.

Creating alerts for tax table changes could help monitor when tax rates are updated in the system, but it does not solve the core problem of calculating tax rates based on locality and region. Alerts alone are not a sufficient solution for calculating taxes dynamically. Therefore, B does not address the need for automatic tax calculation based on location.

C. Implement the Common Data Model.

The Common Data Model (CDM) is a standard used to unify data across apps and services. While it is useful for integrating data across platforms, it doesn't directly address the specific need to calculate taxes based on region and locality. Implementing CDM is a broader initiative for data integration and wouldn't provide a quick solution to the tax calculation problem. Therefore, C is not the most suitable choice.

D. Run a Power BI report.

Power BI is a powerful reporting tool that helps in visualizing and analyzing data. However, it is not designed to handle real-time transactional processes such as tax calculations on sales orders. A report in Power BI can give insights into tax data, but it cannot dynamically calculate taxes during the order process. Therefore, D is not the correct option for calculating taxes on sales orders.

E. Write scripts and code tax updates.

Writing custom scripts or coding tax updates would require substantial development time and expertise, which contradicts the requirement for a quick and cost-effective solution. Custom scripts could also lead to ongoing maintenance and updates. Therefore, E is not a recommended approach.

The most appropriate solution is to use AppSource to find a pre-built tax add-on that integrates with Dynamics 365 Finance. These solutions are specifically designed to handle tax calculations based on various factors such as locality and region, and they can be implemented quickly without the need for custom code. Therefore, A is the correct recommendation.

Question No 5:

You need to implement Microsoft Business Applications along with the Microsoft Power platform.

Which three Microsoft products are part of the Power platform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Power Apps
B. Azure Active Directory
C. Power Automate
D. Azure Machine Learning
E. Power BI

Correct Answers:

A. Power Apps
C. Power Automate
E. Power BI

Explanation:

The Microsoft Power Platform is a suite of applications, connectors, and a data platform to empower users to automate workflows, analyze data, and build custom applications. The three main products within the Power Platform are:

Power Apps: A platform that allows users to build custom applications without the need for deep programming skills. These applications can be used to interact with data, automate processes, and integrate with other Microsoft services.
Power Automate: This tool helps users automate repetitive tasks and workflows. It enables the automation of processes across various apps and services, both inside and outside of Microsoft, improving efficiency.
Power BI: A business analytics tool that provides interactive visualizations and business intelligence capabilities. It allows users to connect to various data sources and create reports and dashboards to analyze and share insights.

Now, let’s review the other options:

Option B (Azure Active Directory): While Azure Active Directory is a key service for identity and access management in Microsoft 365 and Azure, it is not part of the Microsoft Power Platform. It helps manage users and security but does not directly relate to the Power Platform tools.

Option D (Azure Machine Learning): Azure Machine Learning is a cloud-based service for building and deploying machine learning models. While it can integrate with the Power Platform (e.g., using AI models in Power Apps or Power Automate), it is not one of the core components of the Power Platform itself.

Thus, the correct answers are A. Power Apps, C. Power Automate, and E. Power BI. These are the core products that make up the Microsoft Power Platform.

Question No 6:

Which component of the Microsoft Power Platform allows users to create custom business apps without writing code?

A. Power BI
B. Power Automate
C. Power Apps
D. Dataverse

Correct Answer: C. Power Apps

Explanation

Microsoft Power Platform is a suite of low-code/no-code tools designed to help organizations analyze data, automate processes, build solutions, and create virtual agents. One of the core components of this suite is Power Apps, which is specifically designed for building custom business applications without the need for traditional programming skills.

Power Apps enables both developers and non-technical users to create mobile-friendly, responsive applications using a drag-and-drop interface. The platform includes pre-built templates, connectors to over 500 data sources (such as SharePoint, Excel, SQL Server, and Dynamics 365), and the ability to integrate AI and automation into apps. These features make it ideal for solving unique business problems without waiting for a full development cycle from IT teams.

There are three primary types of Power Apps: Canvas apps, Model-driven apps, and Portal apps. Canvas apps allow for complete design freedom—users can place controls anywhere and connect to various data sources. Model-driven apps are more data-focused and are built upon Dataverse (formerly Common Data Service), offering a standardized UI and advanced business logic. Portal apps allow external users to interact with data through a secure website interface.

It’s important to distinguish Power Apps from other Power Platform components when preparing for the PL-900 exam. For instance, Power BI is used for visualizing and analyzing data through interactive dashboards and reports. Power Automate is intended for automating workflows, such as approvals and notifications. Dataverse acts as the underlying data platform, providing secure, scalable data storage.

Many PL-900 practice questions focus on real-life scenarios. For example, if a company wants to allow employees to log maintenance requests from their phones, and that data should be stored in SharePoint or Dataverse, Power Apps is the appropriate solution. Recognizing these use-case distinctions helps candidates choose the right Power Platform component.

In conclusion, Power Apps empowers users to digitize business processes by creating apps tailored to their unique needs. Understanding its capabilities is essential for anyone aiming to pass the PL-900 exam or effectively implement Microsoft’s low-code solutions in a business environment.

Question No 7:

What is the primary role of Microsoft Dataverse in the Power Platform ecosystem?

A. To visualize data through interactive dashboards
B. To create chatbots that interact with users
C. To securely store and manage data used by business applications
D. To build custom applications using pre-built templates

Correct Answer: C. To securely store and manage data used by business applications

Explanation

Microsoft Dataverse is the central data platform that underpins the Microsoft Power Platform, serving as a secure, scalable, and compliant data storage solution. It enables users to store, manage, and share data across applications such as Power Apps, Power Automate, Power BI, and Power Virtual Agents. Dataverse allows for both structured and unstructured data, offering relational storage with rich data types, business rules, workflows, and role-based security.

At its core, Dataverse provides a standardized schema with common tables, also known as entities—like contacts, accounts, and tasks—that can be used as building blocks for business applications. Users can also create custom tables tailored to their organization’s needs. This flexibility allows for both rapid development and robust data governance, making it a critical component of any Power Platform solution.

In contrast to other components in the platform:

Power BI is used for data analysis and visualization.
Power Virtual Agents is designed for building AI-powered chatbots.
Power Apps lets users build applications using data, often stored in Dataverse.

By centralizing data in Dataverse, users benefit from data integrity, consistency, and security, while IT teams gain control over how data is accessed and managed. It supports data validation, business rules, auditing, and integration with Microsoft 365 and Dynamics 365 applications. Moreover, Dataverse provides deep integration with Microsoft Azure Active Directory (Azure AD), allowing for secure user access management and compliance with enterprise-grade security standards.

For example, if a company wants to create a custom app for managing employee onboarding and store related records, forms, and approval workflows in one place—Dataverse would be the most efficient and secure storage layer. Power Apps would use Dataverse tables as the foundation for its forms and logic, while Power Automate might trigger flows based on table updates.

Understanding Dataverse is vital for passing the PL-900 exam, as it forms the backbone of data management in the Power Platform. It ensures that users can work with clean, consistent, and connected data—an essential ingredient for building reliable and intelligent business solutions.

Question No 8:

Which component of the Power Platform allows organizations to create AI-driven chatbots without writing any code?

A. Power BI
B. Power Virtual Agents
C. Power Automate
D. Power Apps

Correct Answer: B. Power Virtual Agents

Explanation

Power Virtual Agents is one of the four core components of the Microsoft Power Platform, designed specifically to empower users to create intelligent, AI-driven chatbots without requiring any programming knowledge. It provides a graphical interface where users can easily build bots that interact with customers or employees, automate routine inquiries, and handle service requests.

Power Virtual Agents is ideal for organizations that want to improve customer service, streamline internal communication, or reduce the workload on human support teams. Users can design conversational flows, define trigger phrases, and connect the chatbot to various data sources or backend systems. This is accomplished through natural language understanding (NLU) and AI capabilities, which allow the bot to interpret user intent and respond appropriately.

The platform is tightly integrated with Power Automate, allowing chatbots to trigger complex workflows in real-time. For example, if a user asks a chatbot to check the status of a submitted order, the bot can use a Power Automate flow to retrieve the order information from a database and respond instantly. This integration makes the chatbots not only conversational but also actionable.

Unlike Power BI, which focuses on data analysis, or Power Apps, which is used to build interactive business applications, Power Virtual Agents is centered around automating human interaction. It reduces the need for a live representative by enabling bots to answer frequently asked questions, guide users through troubleshooting processes, and even collect feedback.

Furthermore, Power Virtual Agents allows publishing bots across multiple channels, including Microsoft Teams, websites, Facebook Messenger, and more. This ensures that users can interact with the bot through their preferred platforms, improving accessibility and user experience.

Security and compliance are also built-in, as the service runs on the Microsoft Azure cloud and adheres to enterprise-grade security standards. For businesses concerned about scalability, Power Virtual Agents supports usage at any scale—from small internal helpdesks to global customer support systems.

For PL-900 certification candidates, understanding the use-case and capabilities of each Power Platform component is critical. Power Virtual Agents stands out as the no-code solution for intelligent conversation automation, making it a key topic on the exam and an essential tool in Microsoft’s digital transformation toolkit.