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Professional ChromeOS Administrator Google Practice Test Questions and Exam Dumps

Question 1

As a Google Workspace administrator, you want early access to upcoming changes and features related to ChromeOS device management and the Google Admin console. 

Which program should you participate in to get a sneak peek at these updates before they are widely released?

A. Sign up for the ChromeOS Factory Software Platform
B. Enroll in the Chrome Enterprise BETA Testing
C. Register for the Chrome Enterprise Trusted Tester Program
D. Create a ChromeOS Developer Account

Correct Answer: C. Register for the Chrome Enterprise Trusted Tester Program

Explanation:

Google offers a specialized program called the Chrome Enterprise Trusted Tester Program which allows selected participants (such as IT administrators) to preview and test features before they are publicly rolled out. This is particularly useful for enterprise environments where administrators want to evaluate and prepare for upcoming changes in ChromeOS and the Admin console before they impact all users.

Here’s a breakdown of the options:

• A. ChromeOS Factory Software Platform:
  This is used primarily by hardware partners and OEMs (Original Equipment Manufacturers) for device testing and software integration during manufacturing. It is not intended for IT administrators or enterprises looking to preview admin features.

• B. Chrome Enterprise BETA Testing:
  Although there may be informal beta testing channels, Google does not formally offer a "Chrome Enterprise BETA Testing" program with structured early access and feedback like the Trusted Tester Program. So this is not the most accurate or complete answer.

• C. Chrome Enterprise Trusted Tester Program (Correct Answer):
  This program gives IT admins early access to upcoming changes in ChromeOS device management and the Google Admin console. It also provides a feedback loop to help improve features before general release.

• D. ChromeOS Developer Account:
  This refers more to developers who want to build or test applications on ChromeOS. It does not provide early access to enterprise admin features or the Admin console.

In summary, if your goal is to test upcoming administrative and management features for ChromeOS, joining the Trusted Tester Program is the official and most effective route.

Question 2

What are two valid methods for ChromeOS customers to initiate a support request when they encounter issues with ChromeOS devices? (Select two options)

A. Use the live chat feature in the Google Admin console
B. Reach out directly to the device manufacturer
C. Submit feedback from the device using the keyboard shortcut Alt + Shift + I
D. Open a support case through the Customer Care Portal
E. Send an email directly to ChromeOS support

Correct Answers: A and D

• A. Use the live chat feature in the Google Admin console

• D. Open a support case through the Customer Care Portal

Explanation:

Support for ChromeOS is streamlined through official Google channels, especially for Google Workspace customers who manage devices using the Admin console. Let’s analyze each of the options:

• A. Live chat via the Admin console (Correct Answer):
  Google Workspace admins can contact support directly from the Admin console. This includes chat, phone, and email options. The support is tied to the organization’s Google Workspace subscription level and is a key method for resolving urgent device or management issues.

• B. Contact the device manufacturer:
  While device manufacturers may provide hardware support (for example, in the case of a broken screen or defective hardware), they do not handle ChromeOS software issues or Admin console problems. These fall under Google's scope of support.

• C. File feedback on the device using Alt + Shift + I:
  This shortcut allows users to send product feedback to Google, but it does not open a support case. It’s intended for non-urgent feedback and may not result in direct communication with support staff.

• D. Open a support case through the Customer Care Portal (Correct Answer):
  Google provides a Customer Care Portal where admins can log in and open support cases related to ChromeOS, the Admin console, and other Google services. This is a reliable method for getting structured help from Google support engineers.

• E. Send an email to ChromeOS support:
  Google does not provide direct support through public email addresses. Official support is routed through the Admin console or Customer Care Portal to ensure verified organizational access.

Admins can open ChromeOS support cases through the Admin console chat and the Customer Care Portal. These are official support channels. Other options like feedback tools or emailing are either ineffective or not direct support paths.

Question 3

An administrator needs to install a client certificate on ChromeOS devices using a custom extension so that these devices can authenticate to a secure corporate Wi-Fi network. 

What step must the administrator take to ensure the certificate is correctly installed through the extension?

A. Use guest mode on the ChromeOS device to install the extension
B. Publish the extension publicly through the Chrome Web Store
C. Force-install the extension on the ChromeOS device via policy
D. Ensure the certificate is in DER-encoded format

Correct Answer: C. Force-install the extension on the ChromeOS device via policy

Explanation:

When deploying a custom extension to manage certificate installation on ChromeOS (often used for enterprise network authentication like 802.1X Wi-Fi), administrators must take specific steps to ensure the extension is installed without user interaction.

Here’s a breakdown of each option:

• A. Use guest mode on the ChromeOS device to install the extension
  This is incorrect. Guest mode does not allow installation of extensions or retention of settings. It is a temporary browsing session, with no administrative privileges or persistence across reboots.

• B. Publish the extension publicly through the Chrome Web Store
  While extensions can be published to the Web Store, doing so publicly is not necessary or advisable for internal corporate tools like certificate installers. Additionally, public publication doesn't ensure installation—administrators must configure policy-based deployment.

• C. Force-install the extension on the ChromeOS device via policy (Correct Answer)
  This is the correct approach. Google Workspace Admins can force-install extensions on managed ChromeOS devices by specifying the extension ID and URL in the Admin console under “Apps & Extensions” policy settings. This ensures the extension is installed silently and without user interaction, which is necessary for critical security-related operations like certificate deployment.

• D. Ensure the certificate is in DER-encoded format
  While DER encoding is a common format for certificates, the method of encoding is not the main factor for deployment via custom extension. The key requirement is policy-based force installation.

Bottom Line: Force-installing the extension ensures it is deployed automatically to user devices and can run in the background to install the required client certificates securely.

Question 4

As the administrator for a ChromeOS environment, you want to block users from using Incognito Mode in the Chrome browser on managed devices. 

Which policy configuration will allow you to disable Incognito Mode?

A. In the Admin console, go to "Users & Browser Settings" and enable the "Disallow Incognito Mode" policy
B. Navigate to "User & Browser Settings," configure a sign-in restriction, and disable Incognito Mode under those options
C. Modify "Device Settings" and set Kiosk mode restrictions to block Incognito Mode
D. Under "Enrollment Settings," turn off verified access and disable Incognito Mode for content security

Correct Answer: A. In the Admin console, go to "Users & Browser Settings" and enable the "Disallow Incognito Mode" policy

Explanation:

To enforce safe and compliant browsing behavior, many organizations want to prevent users from accessing Incognito Mode, which allows private browsing sessions and bypasses certain monitoring policies.

Let’s analyze the options:

• A. In the Admin console, go to "Users & Browser Settings" and enable the "Disallow Incognito Mode" policy (Correct Answer)
  This is the correct method. Google Workspace administrators can apply this policy by navigating to:
  Admin console > Devices > Chrome > Settings > Users & Browsers
  Then search for “Incognito Mode Availability”, and set it to “Disallow Incognito Mode”. This blocks the feature entirely on managed Chrome browsers.

• B. Navigate to "User & Browser Settings," configure a sign-in restriction, and disable Incognito Mode under those options
  This mixes unrelated settings. Sign-in restrictions are for limiting which users can log in to the device. Disabling Incognito Mode is a separate, dedicated policy and doesn’t depend on sign-in patterns.

• C. Modify "Device Settings" and set Kiosk mode restrictions to block Incognito Mode
  Kiosk settings are used to lock a device into a single app or session mode, typically for public or enterprise display setups. They do not control Incognito Mode.

• D. Under "Enrollment Settings," turn off verified access and disable Incognito Mode for content security
  Verified access deals with device verification and content security but does not relate to browser settings like Incognito Mode. This option is unrelated to the question’s goal.

Bottom Line: The correct way to disable Incognito Mode is through Users & Browser Settings in the Admin console, where browser behaviors for managed users are controlled.

Question 5

What is the key device management capability that makes ChromeOS an attractive option for IT administrators in both educational institutions and business enterprises?

A. Allows secure device management through on-premises infrastructure
B. Provides remote access to BIOS settings and firmware updates
C. Offers centralized management via the Google Admin console
D. Does not support remote control or monitoring of devices

Correct Answer: C. Offers centralized management via the Google Admin console

Explanation:

ChromeOS devices are widely adopted in schools and enterprises due to their cloud-first, centrally managed architecture. The most appealing feature from a management standpoint is the ability to control all devices from a single, web-based console—the Google Admin console.

Here’s why each option matters (or doesn’t):

• A. Secure device management through on-premises infrastructure
  This applies to traditional enterprise environments using Windows and Active Directory. ChromeOS, by contrast, is designed to be managed entirely from the cloud, reducing the need for on-prem IT infrastructure.

• B. Provides remote access to BIOS settings and firmware updates
  ChromeOS devices do not support remote BIOS access, as these devices are locked-down and managed through policies, not firmware manipulation. Updates are also handled automatically and securely by Google.

• C. Offers centralized management via the Google Admin console (Correct Answer)
  This is the core reason ChromeOS is ideal for large-scale deployments. Through the Admin console, IT administrators can remotely enforce policies, install apps, manage user settings, track devices, and more—without physically handling the devices.

• D. Does not support remote control or monitoring of devices
  This is incorrect. ChromeOS supports remote policy enforcement, reporting, and management through the Admin console. While it doesn't offer full remote desktop control like RDP, admins can still remotely configure and monitor device status and compliance.

Summary: The Google Admin console's centralized management capability is what truly sets ChromeOS apart, especially in educational and enterprise deployments where scalability and ease of use are critical.

Question 6

As the ChromeOS Administrator, you've been asked to enroll all Chrome devices into a specific Organizational Unit (OU) automatically using Zero-Touch Enrollment (ZTE). 

What steps must be completed to achieve this? (Select two correct steps)

A. Create a Zero-Touch Enrollment token tied to the desired device OU
B. Share your company’s domain name with your Chrome Partner to initiate ZTE
C. Generate the ZTE token for the root domain OU rather than a specific OU
D. Generate the token based on the user OU where your staff accounts reside
E. Use a special ZTE Admin account to manually enroll each device

Correct Answers: A and B

• A. Create a Zero-Touch Enrollment token tied to the desired device OU

• B. Share your company’s domain name with your Chrome Partner to initiate ZTE

Explanation:

Zero-Touch Enrollment (ZTE) allows IT administrators to pre-provision ChromeOS devices so that when they are powered on and connected to the internet, they automatically enroll into enterprise management—without manual input. This is especially helpful for bulk deployment in education or corporate environments.

Let’s evaluate the options:

• A. Create a ZTE token tied to the desired device OU (Correct Answer)
  When setting up ZTE, you need to generate a pre-provisioning token in the Admin console, and that token must be associated with the specific device OU where you want the device to be enrolled. This ensures the correct policies are applied at enrollment.

• B. Share your company’s domain name with your Chrome Partner to initiate ZTE (Correct Answer)
  A Chrome Enterprise Partner (like a reseller) typically facilitates ZTE by pre-registering devices with Google. To do this, they need your Google Workspace domain name to associate your devices with your admin account.

• C. Generate the ZTE token for the root domain OU rather than a specific OU
  This is a common misconception. Devices should ideally be enrolled into the correct organizational unit (OU) right away to receive the correct policies. Generating a token for the root OU may cause all devices to fall under a general or incorrect policy group, requiring manual reorganization.

• D. Generate the token based on the user OU where your staff accounts reside
  This is incorrect. ZTE is based on device OUs, not user OUs. Device OUs define the policies that apply at the device level (like Wi-Fi configuration, update schedules, etc.).

• E. Use a special ZTE Admin account to manually enroll each device
  The whole point of ZTE is automatic enrollment without manual input. No special admin account or physical interaction is required beyond initial power-up and internet connection.

Summary: For a successful ZTE deployment:

1. You must generate a token tied to the correct device OU.

2. Provide your Google domain name to your Chrome Partner so they can link pre-provisioned devices to your environment.

Question 7:

Which of the following accurately describes a key function of the Verified Boot feature in ChromeOS?

A. Ensures that both the device firmware and the operating system remain free from tampering
B. Blocks guest users from accessing the device anonymously
C. Removes the necessity for strict security policies
D. Restricts users from visiting unapproved websites

Correct Answer: A — Ensures that both the device firmware and the operating system remain free from tampering

Explanation:

Verified Boot is a critical security mechanism integrated into ChromeOS devices that plays a central role in maintaining the system's integrity. This feature checks the authenticity and integrity of the system's firmware and operating system each time the device is booted. Here's a detailed look:

• What Verified Boot does:
  Verified Boot starts by validating the boot firmware and then checks the core components of the OS using cryptographic signatures. If any unauthorized changes are detected, it either attempts to restore a known-good version or notifies the user/admin, depending on the configuration. This ensures that no malicious software or tampered files can be used to compromise the system during the startup process.

• Why Option A is correct:
  This option directly points to Verified Boot's core purpose—verifying the integrity of the firmware and OS, which is crucial to prevent persistent malware from surviving reboots.

• Why the other options are incorrect:

• Option B (Blocks guest access): This deals with user access and guest browsing modes, which are managed via ChromeOS settings or admin policies—not Verified Boot.

• Option C (No need for policies): Verified Boot enhances security but does not replace administrative policies or management configurations.

• Option D (Website restrictions): URL filtering and site access are managed through Chrome policies, not through the Verified Boot mechanism.

Question 8:

An employee has reported that their ChromeOS device was stolen from their car. To maintain administrative control while rendering the device unusable, 

What is the appropriate action to take in the Google Admin console?

A. Mark the ChromeOS device as "stolen"
B. Disable the ChromeOS device remotely
C. Perform a Powerwash to reset the device
D. Deprovision the device from management

Correct Answer: B — Disable the ChromeOS device remotely

Explanation:

When a ChromeOS device is stolen or lost, administrators have several actions they can take via the Google Admin console. Among these, disabling the device is the most effective way to prevent unauthorized access while still retaining the ability to manage or monitor the device.

• What "Disable Device" does:
  This action effectively renders the device unusable. Anyone attempting to power it on will see a message indicating that the device is disabled and should return it to the owner or administrator. Importantly, the device remains enrolled in the domain, allowing ongoing visibility and management.

• Why Option B is correct:
  Disabling the device ensures it cannot be used by the thief while keeping it tied to your management system for potential recovery or future audit.

• Why the other options are incorrect:

• Option A (Mark as stolen): While tagging a device may help for record-keeping or visual indicators, it doesn't enforce a security state like disabling does.

• Option C (Powerwash): Powerwash simply resets a ChromeOS device to factory settings. However, enterprise-enrolled devices will still re-enroll after Powerwash unless they are deprovisioned. Also, Powerwash cannot be initiated remotely.

• Option D (Deprovision): Deprovisioning removes the device from enterprise management entirely. This is irreversible for certain license types (such as non-annual Chrome Enterprise), and the device will no longer be trackable or manageable.

Question 9:

What is the appropriate method for deploying a “Terms of Service” page to appear for all users on managed ChromeOS devices?

A. Go to “Chrome Verified Access” and activate the content protection policy
B. Use the “User & Browser” and “Managed Guest Session” sections in the Admin console to configure and upload your Terms of Service
C. Apply your Terms of Service as a desktop wallpaper using the “User & Browser” settings
D. Set a custom profile image by uploading your Terms of Service in the “User & Browser” and “Managed Guest Session” settings

Correct Answer: B — Use the “User & Browser” and “Managed Guest Session” sections in the Admin console to configure and upload your Terms of Service

Explanation:

For organizations managing ChromeOS devices, it’s important to ensure that end users are presented with a clear Terms of Service (ToS) before using a managed device. ChromeOS allows admins to configure this using policies available in the Google Admin console.

• Where to deploy Terms of Service:
  The Terms of Service page can be configured under the Admin console settings:

• Navigate to Devices > Chrome > Settings > Users & Browsers

• Also configure Managed Guest Sessions if devices are being used in guest mode.

• There you can upload or link to a Terms of Service page (typically hosted via URL), which will be displayed at session start.

• Why Option B is correct:
  This is the appropriate method supported by Chrome Enterprise to present a ToS for user acknowledgment during login or session start, especially in guest sessions.

• Why other options are incorrect:

• Option A (Chrome Verified Access): This feature validates device identity in secure networks but is unrelated to displaying user-facing documents like a Terms of Service.

• Option C (Wallpaper): Uploading a ToS as wallpaper is not a formal or enforceable method of informing users. It’s not interactive or easily readable.

• Option D (Custom avatar): Profile images are meant for user identification, not policy display.

Question 10:

Your organization relies on multiple applications that are essential to daily operations. How can you ensure these applications remain stable and compatible with upcoming ChromeOS updates?

A. Request that users submit application feedback within a week of each Chrome release
B. Do nothing, assuming all apps will automatically work on new versions of Chrome
C. Ensure all apps are updated to the newest version to match the latest Chrome release
D. Develop a testing strategy and assign the IT team and 5% of users to the ChromeOS beta channel to catch bugs early in upcoming releases

Correct Answer: D — Develop a testing strategy and assign the IT team and 5% of users to the ChromeOS beta channel to catch bugs early in upcoming releases

Explanation:

ChromeOS receives frequent updates — typically every four weeks — that introduce new features, improvements, and security fixes. However, with each new version, there's a possibility that certain applications (especially internal or niche ones) may face compatibility issues. To manage this risk:

• Using Chrome release channels:
  ChromeOS has multiple update channels: Stable, Beta, and Dev. By putting your IT team and a small group (e.g., 5%) of users on the Beta channel, you can test apps and workflows ahead of general release. This approach ensures that issues are identified early, providing time to adjust or report problems before a full rollout.

• Why Option D is correct:
  This strategy is proactive. It enables early testing and feedback, helping prevent disruptions from newly introduced changes in Chrome updates.

• Why other options are incorrect:

• Option A (User feedback): While useful, relying solely on user feedback is reactive and often too late for critical bugs that affect productivity.

• Option B (No action needed): This assumes perfect backward compatibility, which is unrealistic, especially with complex or custom applications.

• Option C (Always update apps): Keeping apps updated is best practice, but app updates may not be immediately available, and this doesn’t guarantee compatibility with future ChromeOS versions.