Avaya 72201X Practice Test Questions, Exam Dumps

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72201X Avaya Practice Test Questions and Exam Dumps

Question No 1:

In a SIP trace capturing PPM messages, which device sends the getAllEndpointConfiguration PPM request, and what is it requesting?

A the Avaya Aura® Session Manager (SM); requesting the call log history from Avaya Aura® Communication Manager (CM)
B the SIP endpoint; requesting its call log to be retried from Avaya Aura® Session Manager (SM)
C the Avaya Aura® Session Manager (SM); requesting the call history from Avaya Aura® System Manager (SMGR)
D the SIP endpoint; requesting personalized handset settings (such as Volume Settings) from Avaya Aura® Session Manager (SM)

Correct Answer: D

Explanation:

In a SIP (Session Initiation Protocol) trace, capturing PPM (Post Processing Messages) refers to monitoring the signaling messages exchanged between different components of the Avaya Aura® system. These components interact through SIP messaging to ensure the proper handling of call setups, call terminations, and device configurations.

D. the SIP endpoint; requesting personalized handset settings (such as Volume Settings) from Avaya Aura® Session Manager (SM)
This is the correct statement. In the context of SIP messaging and PPM traces, the SIP endpoint (which can be a device like a phone or soft client) sends the getAllEndpointConfiguration request to the Avaya Aura® Session Manager (SM). The purpose of this request is to retrieve personalized handset settings for the endpoint device, such as volume settings, ringtones, and other user-specific configurations. This configuration retrieval ensures that the endpoint operates with the correct settings once it establishes a connection or registration with the network.

Now, let’s look at why the other options are incorrect:

A. the Avaya Aura® Session Manager (SM); requesting the call log history from Avaya Aura® Communication Manager (CM)
This is incorrect. The getAllEndpointConfiguration request is not related to call logs or the Communication Manager (CM). Instead, the request focuses on retrieving the endpoint’s configuration settings. The call log history is generally not handled by the Session Manager and is not part of the PPM request for endpoint configuration.

B. the SIP endpoint; requesting its call log to be retried from Avaya Aura® Session Manager (SM)
This is incorrect. The getAllEndpointConfiguration request does not pertain to retrieving call logs. It is specifically related to retrieving configuration settings (such as personalized user settings) from the Session Manager for the SIP endpoint. Call logs are typically managed separately and would not be the focus of this PPM request.

C. the Avaya Aura® Session Manager (SM); requesting the call history from Avaya Aura® System Manager (SMGR)
This is incorrect. The getAllEndpointConfiguration request is sent by the SIP endpoint, not the Session Manager. Additionally, the request is not focused on call history, but rather on personalized settings for the endpoint. Call history retrieval, if needed, would generally involve the Communication Manager (CM) or a different component of the system, but not through this particular PPM message.

In conclusion, the correct answer is D, where the SIP endpoint sends the getAllEndpointConfiguration request to the Session Manager to retrieve personalized handset settings such as volume and other user preferences. This process is essential for ensuring that the endpoint behaves according to the user's specific configuration needs.

Question No 2:

How can an inactive Security Module be reset?

A Run the reset Security Module command from RHEL Command Line Interface of Avaya Aura® Session Manager (SM).
B Click the Reset button on the Security Module Status page in Avaya Aura® System Manager (SMGR).
C Restart Services on the Avaya Session Border Controller for Enterprise (ASBCE).
D Click the repair button on the Replication page with the affected Avaya Aura® Session Manager (SM) selected.

Correct Answer: B

Explanation:

In a system like Avaya Aura, the Security Module (SM) plays a vital role in managing security aspects such as certificates, encryption, and security policies for communications between components. If the Security Module becomes inactive or unresponsive, it may need to be reset to restore proper function and ensure security operations continue smoothly.

Let's examine each option to understand which one is correct for resetting an inactive Security Module:

A. Run the reset Security Module command from RHEL Command Line Interface of Avaya Aura® Session Manager (SM).
This option is incorrect. While RHEL Command Line Interface (CLI) can be used to perform many administrative tasks, there is no standard command specifically used for resetting the Security Module through the CLI. The reset procedure for the Security Module is typically done through the System Manager interface, not via a command on the CLI of the Session Manager.

B. Click the Reset button on the Security Module Status page in Avaya Aura® System Manager (SMGR).
This is the correct answer. In Avaya Aura® System Manager (SMGR), the Security Module's status can be monitored, and if the module is inactive, it can be reset through the Security Module Status page. This page provides a Reset button, which can be clicked to reset the Security Module and restore its functionality. This is the standard method of resolving issues with an inactive Security Module.

C. Restart Services on the Avaya Session Border Controller for Enterprise (ASBCE).
This option is not the correct solution for resetting the Security Module. While restarting services on the Avaya Session Border Controller (ASBCE) might help in certain situations, it does not directly address issues with the Security Module. The ASBCE deals with network edge security, such as protecting voice traffic, but it is not the right interface for resetting the Security Module.

D. Click the repair button on the Replication page with the affected Avaya Aura® Session Manager (SM) selected.
This option is incorrect. The repair button on the Replication page is used for managing replication issues between different Avaya Aura® components, such as Session Manager or System Manager. This is not the correct method for resetting an inactive Security Module, which requires intervention through the Security Module’s specific management interface.

In summary, the correct method for resetting an inactive Security Module is to click the Reset button on the Security Module Status page in Avaya Aura® System Manager (SMGR). This action directly addresses the issue of an inactive Security Module and restores it to an active state.

Question No 3:

As opposed to a regular SIP trace, what do SIP messages captured using the traceSM with the “a=showSM” option display?

A the message flow details from the network to the SIP container
B the message flow details from the Security Module to the Avaya Aura® Session Manager (SM) Call Processing element
C the message flow details from the Security Module to Avaya Aura® Communication Manager (CM)
D the message flow details from Security Module to the PPM servlet

Correct Answer: B

Explanation:

When using the traceSM command with the "a=showSM" option in Avaya Aura® Session Manager, it allows for more specific SIP message tracking related to the Security Module (SM) and its interaction with the Avaya Aura® Session Manager Call Processing element. The "a=showSM" option ensures that you can capture and display SIP message flow details as they traverse from the Security Module to the Avaya Aura® Session Manager (SM) Call Processing element. This is particularly useful for troubleshooting issues with the SIP signaling and to gain insights into the behavior of security features such as authentication, encryption, or security policies that might be affecting call processing.

Now, let’s break down why the other options are incorrect:

A (the message flow details from the network to the SIP container): This option does not specifically relate to the Security Module or its interaction with the Avaya Aura® Session Manager. Regular SIP traces typically focus on the overall SIP message flow but do not necessarily emphasize the interaction between the Security Module and the Session Manager.
C (the message flow details from the Security Module to Avaya Aura® Communication Manager (CM)): While the Security Module might interact with Communication Manager in certain configurations, the "a=showSM" option specifically tracks SIP message flow between the Security Module and the Session Manager, not directly with the Communication Manager. The Session Manager is responsible for routing and managing SIP traffic, whereas the Communication Manager handles call processing and other telephony functions.
D (the message flow details from Security Module to the PPM servlet): The PPM servlet is part of the Provisioning and Policy Management system used for configuration and management of devices and applications. SIP message flow to or from the PPM servlet is not typically captured by the "a=showSM" trace, as the focus here is more on call routing and signaling rather than provisioning-related activities.

Thus, the correct answer is B, as the traceSM with "a=showSM" option specifically captures SIP message flow between the Security Module and the Avaya Aura® Session Manager Call Processing element. This detailed trace helps administrators understand and troubleshoot security-related aspects of SIP message processing.

Question No 4:

A customer called Avaya Support stating that shortly after some maintenance work was done, they cannot make or receive calls. To determine if the links to the H.248 Gateways are up.

Which command in Avaya Aura® Communication Manager (CM) can the administrator execute?

A Status signaling group x
B Status health
C Status media-gateways
D Trace trunk x

Correct answer: C

Explanation:

In this scenario, the customer is experiencing issues with making or receiving calls, which indicates a possible problem with the media gateways or the signaling groups connecting to the system. The goal is to check if the links to the H.248 Gateways are up, and there are various ways to gather information regarding their status. Here's an analysis of each option:

Option A: Status signaling group x
The Status signaling group x command is used to check the status of the signaling group (SG), which is related to the signaling between Communication Manager and other systems. While this command is useful for verifying signaling, it doesn’t directly check the status of the links to H.248 Gateways or the media pathways used to transmit the actual voice traffic. This command is helpful for troubleshooting issues with call setup or signaling, but not for determining if the media gateways themselves are up.

Option B: Status health
The Status health command provides an overall health check for the system, including its components. While this command gives a broad overview of system health, it is not specifically designed for checking the links to media gateways or diagnosing connectivity issues with H.248 Gateways. It may not provide the granular information needed to identify if the H.248 gateways are up or not.

Option C: Status media-gateways
The Status media-gateways command is specifically used to check the status of all media gateways in the system, including H.248 Gateways. This command provides real-time information about the media gateways, indicating whether they are active or down, which directly addresses the need to verify if the links to the H.248 Gateways are up. It is the most appropriate command to run in this scenario to check the gateway connectivity.

Option D: Trace trunk x
The Trace trunk x command is used to trace the call flow and signaling for a specific trunk (voice circuit). While useful for tracing call routing and troubleshooting issues with trunk lines, this command doesn’t provide direct information about the status of the media gateways. It focuses more on specific trunks or connections, not the overall status of H.248 Gateways.

In conclusion, the correct command to execute in this situation is Option C: Status media-gateways, as it will provide the necessary information about the operational status of the H.248 Gateways and whether the links to them are up or down. This is the most targeted approach to diagnose connectivity issues with the gateways.

Question No 5:

How can you show that a session is actually reaching the Avaya Aura® Media Server (AAMS)?

A From Avaya Aura® System Manager (SMGR) home page, click on the Media Server, and click on the link: list active sessions.
B In AAMS Element Manager select Monitoring > Active Sessions.
C From SSH, go to the AAMS and issue the list active sessions current. command.
D In AAMS Element Manager, Select System Status > Element Status > More Actions > display active sessions.

Correct answer: B

Explanation:

To check if a session is actually reaching the Avaya Aura® Media Server (AAMS), you typically use the AAMS Element Manager. The correct option is B, which specifies navigating to Monitoring > Active Sessions within the AAMS Element Manager. This section provides an overview of active sessions, allowing you to verify whether incoming sessions are reaching the media server.

Here’s why the other options are less appropriate:

A – From Avaya Aura® System Manager (SMGR) home page, click on the Media Server, and click on the link: list active sessions:
While the Avaya Aura® System Manager (SMGR) is used for overall management and monitoring of the Avaya Aura infrastructure, it does not provide as detailed session-specific monitoring as the AAMS Element Manager. The list active sessions link in SMGR might not provide the same level of real-time session monitoring as the Element Manager's Active Sessions feature.

C – From SSH, go to the AAMS and issue the list active sessions current. command:
While issuing commands via SSH might be useful for troubleshooting or advanced configurations, it's not the most straightforward or typical way to monitor active sessions. Using the AAMS Element Manager provides a more user-friendly and comprehensive view of active sessions compared to running SSH commands directly on the system.

D – In AAMS Element Manager, Select System Status > Element Status > More Actions > display active sessions:
While this option appears similar to the correct approach, it introduces unnecessary steps compared to option B. Monitoring > Active Sessions is a more direct and focused route within the AAMS Element Manager for displaying active sessions, whereas System Status > Element Status typically provides broader system health information rather than session-specific details.

In conclusion, to show that a session is actually reaching the Avaya Aura® Media Server, the most straightforward and recommended method is to go to Monitoring > Active Sessions in the AAMS Element Manager. Thus, the correct answer is B.

Question No 6:

Which Avaya Aura® Media Server (AAMS) Diagnostic Tool (ADT) tool can provide a collection of trace and log data that is useful for Support Engineers?

A Security Log
B AAMS Diagnostic Tool (ADT)
C Advanced Monitor
D Debug Logging

Correct Answer: B

Explanation:

The AAMS Diagnostic Tool (ADT) is the primary tool used for collecting trace and log data on the Avaya Aura® Media Server (AAMS). It is specifically designed to assist Support Engineers in diagnosing issues by gathering and consolidating relevant trace and log information from the system. This tool is critical for troubleshooting and provides a comprehensive collection of diagnostic data that helps in understanding and resolving performance issues, errors, or system failures.

Here’s a breakdown of the other options:

A. Security Log: This log primarily captures security-related events and activities, such as login attempts, access control events, and system security configurations. While it is valuable for security monitoring, it doesn't provide a broad collection of trace and log data necessary for general troubleshooting.
C. Advanced Monitor: The Advanced Monitor provides real-time monitoring and performance metrics of the system’s operations. While it’s useful for tracking system performance, it does not focus on gathering the comprehensive trace and log data needed for diagnostic purposes like the AAMS Diagnostic Tool.
D. Debug Logging: Debug Logging enables detailed logging for specific components and features but does not provide a full collection of trace and log data in the way the AAMS Diagnostic Tool (ADT) does. It is more granular and used for specific debugging needs, rather than an overarching tool for system-wide diagnostics.

Thus, B is the correct answer because the AAMS Diagnostic Tool (ADT) is designed to collect a comprehensive set of trace and log data that is essential for troubleshooting and supporting the Avaya Aura® Media Server.

Question No 7:

Which CM command can be used to determine the root cause of frequent auto restarts in Avaya Aura® Communication Manager (CM)?

A. display interchangestatus
B. display restart all
C. display initcauses
D. display reset 4 all

Correct answer: C

Explanation:

When troubleshooting software errors and system restarts in Avaya Aura® Communication Manager (CM), it's crucial to identify the underlying causes of the issues. The display initcauses command is specifically designed to provide information about the causes that trigger a restart in the system. It lists the initialization causes and can help pinpoint the root cause of the automatic restarts. This command is useful in identifying software errors or hardware issues that are leading to the system crashes or restarts.

Let’s break down the other options:

display interchangestatus (option A) is used to display the status of the communication paths between the system and other devices, such as trunks or circuits. While it is useful for troubleshooting connectivity issues, it does not provide information about software errors or restart causes.
display restart all (option B) shows details about recent system restarts, including times and reasons, but it does not provide the detailed error information or causes for the restarts. It offers a broad overview of the system restart history but is not as specific in identifying root causes as the display initcauses command.
display reset 4 all (option D) is typically used to reset certain system components, such as alarms or network interfaces. It is not designed for diagnosing the causes of system restarts.

Therefore, to determine the root cause of the frequent auto restarts in Avaya Aura® Communication Manager, the display initcauses command (option C) should be used.

Question No 8:

During an Avaya Aura® system installation, through the exchange of certificates, the Trust Management Service establishes trust between which two entities? (Choose two.)

A. Avaya Aura® Session Manager (SM)
B. Avaya Aura® Communication Manager (CM)
C. Identity Management
D. Avaya Aura® System Manager (SMGR)

Correct Answer: A,D

Explanation:

In an Avaya Aura® system installation, Trust Management Service (TMS) plays a crucial role in ensuring secure communication between various components by establishing trust through the exchange of certificates. The primary goal is to verify the identity of the entities involved and to ensure that the system components can securely interact with each other.

Let’s break down the relevant entities:

A. Avaya Aura® Session Manager (SM)
The Avaya Aura® Session Manager (SM) is a central component in the Avaya Aura® architecture, responsible for routing and managing communication between different Avaya and third-party endpoints. During the installation process, the Trust Management Service helps establish trust between the Session Manager and other system components by exchanging certificates. This ensures secure communication across the network and proper authentication for the Session Manager's operations.

B. Avaya Aura® Communication Manager (CM)
While Communication Manager is a key part of the Avaya Aura® system, its trust relationship is not typically managed through Trust Management Service during the certificate exchange process in the initial installation. Communication Manager's role is focused on call control and routing, and while it may interact with other components like Session Manager or System Manager, the trust establishment in the installation phase primarily involves other components (not CM).

C. Identity Management
Identity Management handles the authentication and authorization processes within the Avaya Aura® system. While important for the system's security, it is not directly involved in the trust relationship established through certificate exchanges during installation. Trust Management Service deals more directly with system components like Session Manager and System Manager.

D. Avaya Aura® System Manager (SMGR)
Avaya Aura® System Manager (SMGR) is the central management platform for Avaya Aura® solutions. During the installation process, System Manager works with the Trust Management Service to establish trust with other system components, particularly Session Manager. Certificates exchanged between these two entities ensure that the management interface is secure and that the configuration and control tasks can be performed securely.

Thus, the correct answers are A (Avaya Aura® Session Manager) and D (Avaya Aura® System Manager), as these components are directly involved in the trust establishment process during the installation of the Avaya Aura® system through the exchange of certificates.

Question No 9:

To successfully establish a TLS connection with Avaya Aura® Session Manager (SM), which two types of certificates need to be installed on Avaya Aura® Communication Manager (CM)?

A. Root or Certificate Authority (CA) and CM Server Identity certificates
B. Root or Certificate Authority (CA) and SIP default certificates
C. Site Root certificates and Security certificates
D. Backup server and default certificates

Correct Answer: A

Explanation:

In order to establish a secure TLS (Transport Layer Security) connection between Avaya Aura® Communication Manager (CM) and Avaya Aura® Session Manager (SM), the proper certificates must be in place. The two main types of certificates that need to be installed on CM are:

Root or Certificate Authority (CA) certificates: These certificates are used to verify the authenticity of the other certificates in the TLS connection. The Root CA certificates ensure that the server's identity is trusted, and that it can be verified by any other entity that trusts the Root CA.
CM Server Identity certificates: These certificates identify the Communication Manager (CM) server itself and are used to establish the trust relationship between CM and other systems such as the Session Manager (SM). These identity certificates are essential for ensuring that the CM can securely communicate over TLS with SM.

Let’s examine the other options:

B. Root or Certificate Authority (CA) and SIP default certificates: While Root CA certificates are needed, SIP default certificates are not the correct type of certificate in this case. SIP default certificates are used in SIP signaling and are typically related to standard SIP-based communication, not specifically for TLS connections with Session Manager.
C. Site Root certificates and Security certificates: Site Root certificates could refer to certificates specific to a particular site, but they are not the standard certificates needed for a TLS connection. Security certificates is a broad term and not specifically what is required for establishing a TLS connection in this context.
D. Backup server and default certificates: Backup server certificates are not specifically needed for establishing TLS connections between CM and SM. Default certificates are often standard certificates but do not necessarily fulfill the specific needs of a secure TLS connection.

Thus, the correct choice is A, where both the Root or Certificate Authority (CA) certificates and the CM Server Identity certificates are necessary to successfully establish a TLS connection with Session Manager.

Question No 10:

In which two ways can you verify the Avaya Aura® Communication Manager (CM) license status? (Choose two.)

A. Using the CM System Administration Terminal, run the status license command.
B. Using the CM Linux console interface, run the statuslicense command.
C. Using the CM System Administration Terminal, run the test license command.
D. Using the CM System Management Interface (SMI), select the WebLM Link test option.

Correct Answer: A,B

Explanation:

Verifying the license status of an Avaya Aura® Communication Manager (CM) is essential to ensure that the system is operating within its licensed capabilities. There are different ways to check the license status, and two valid methods are provided in the options.

A. Using the CM System Administration Terminal, run the status license command: This is correct. The System Administration Terminal (SAT) is a command-line interface used to manage and configure Avaya CM. Running the status license command in SAT provides a quick and easy way to check the status of the licenses that are currently installed and in use on the system. This command displays information about the license status, including whether there are any issues with the license or whether it's expired.
B. Using the CM Linux console interface, run the statuslicense command: This is correct. In newer versions of Avaya CM running on Linux-based servers, you can also use the Linux console interface to verify the license status. Running the statuslicense command in the Linux console will give you detailed information about the installed licenses and their current status, similar to the command in SAT. This method is applicable for systems running Avaya CM on a Linux platform.
C. Using the CM System Administration Terminal, run the test license command: This is incorrect. There is no such command as test license in the CM System Administration Terminal. The correct command to check the license status is status license, not test license. Therefore, this option is not a valid method for verifying the license status.
D. Using the CM System Management Interface (SMI), select the WebLM Link test option: This is incorrect. While the WebLM (Web License Manager) can be used for managing licenses, there is no "WebLM Link test" option for checking the license status directly from the System Management Interface (SMI). WebLM is typically used to activate, manage, and monitor the licenses for the system, but it’s not used to perform a "test" of the license status.

In conclusion, the correct methods for verifying the license status of Avaya CM are by using the System Administration Terminal with the status license command (Option A) and by using the Linux console interface with the status license command (Option B).