Ultimate Avaya Certification Path for IT Experts and Network Professionals

Avaya's Services Technical Associate (ASTA) certifications are designed to validate the skills and knowledge required to implement and support Avaya solutions. These certifications are ideal for professionals who are involved in the deployment, configuration, and maintenance of Avaya products. The ASTA certification path is structured to provide a comprehensive understanding of Avaya's core technologies and applications, ensuring that certified individuals are well-equipped to handle the complexities of modern communication systems.

Overview of ASTA Certification Tracks

The ASTA certification path is divided into two main tracks: Implementation and Support. Each track focuses on different aspects of Avaya solutions, catering to the specific roles and responsibilities of professionals in the field. The Implementation track is primarily designed for individuals who are involved in deploying and configuring Avaya products, ensuring that they can handle the installation, setup, and integration of various systems effectively. 

On the other hand, the Support track emphasizes maintaining, troubleshooting, and optimizing Avaya solutions, equipping professionals with the skills to identify issues, resolve technical problems, and maintain smooth system performance. Together, these tracks provide a well-rounded approach to mastering Avaya technologies, allowing professionals to choose the path that aligns best with their career goals and job responsibilities while ensuring a comprehensive understanding of both deployment and operational aspects.

Implementation Track

The Implementation track is tailored for professionals who are responsible for deploying and configuring Avaya solutions. This track emphasizes hands-on skills and practical knowledge, ensuring that certified individuals can effectively implement Avaya products in real-world environments.

Support Track

The Support track is designed for professionals who provide ongoing maintenance and troubleshooting for Avaya solutions. This track focuses on diagnostic skills, problem-solving techniques, and the ability to manage and resolve issues that may arise during the operation of Avaya systems.

Detailed Breakdown of ASTA Certifications

ASTA – 7120: Avaya Aura® Core Components Technical Associate Implement

• Exam Code: 7120X
  
  

• Focus: Implementation of Avaya Aura® Core Components
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to implement Avaya Aura® Core Components effectively. It covers topics such as system architecture, installation procedures, and initial configuration settings. Professionals with this certification are equipped to deploy the foundational elements of Avaya's communication solutions.

ASTA – 7130: Avaya Aura® Communication Applications Technical Associate Implement

• Exam Code: 7130X
  
  

• Focus: Implementation of Avaya Aura® Communication Applications
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in deploying Avaya Aura® Communication Applications. It includes areas like application installation, configuration, and integration with other Avaya components. Certified professionals can ensure that communication applications are set up to meet organizational needs.

ASTA – 7141: Avaya Meetings Server Technical Associate Implement

• Exam Code: 7141X
  
  

• Focus: Implementation of Avaya Meetings Server
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on the deployment of Avaya Meetings Server. It encompasses aspects such as server installation, configuration, and integration with existing communication infrastructures. Professionals with this certification can facilitate seamless virtual collaboration experiences.

ASTA – 7392: AXP On-Prem (formerly Avaya Aura® CC Elite) Technical Associate Implement

• Exam Code: 7392X
  
  

• Focus: Implementation of AXP On-Prem solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to implement AXP On-Prem solutions. It covers topics like system architecture, installation procedures, and configuration settings specific to AXP deployments. Certified individuals can manage and deploy advanced contact center solutions.

ASTA – 7720: Avaya IP Office™ Platform Technical Associate Implement

• Exam Code: 7720X
  
  

• Focus: Implementation of Avaya IP Office™ Platform
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in implementing the Avaya IP Office™ Platform. It includes areas such as system installation, configuration, and integration with other communication tools. Professionals with this certification can deploy scalable and flexible communication solutions for businesses.

ASTA – 3000: Avaya IP Office™ Platform Technical Associate Support

• Exam Code: 3000X
  
  

• Focus: Support of Avaya IP Office™ Platform
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on providing support for the Avaya IP Office™ Platform. It covers topics like system diagnostics, troubleshooting techniques, and maintenance procedures. Certified professionals can ensure the continued optimal performance of IP Office systems.

ASTA – 3305: Avaya Experience Portal with Proactive Outreach Manager Technical Associate Support

• Exam Code: 3305X
  
  

• Focus: Support of Avaya Experience Portal with Proactive Outreach Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to support the Avaya Experience Portal with Proactive Outreach Manager. It includes areas such as system monitoring, issue resolution, and performance optimization. Certified individuals can maintain and enhance the functionality of these advanced communication tools.

ASTA – 7220: Avaya Aura® Core Components Technical Associate Support

• Exam Code: 7220X
  
  

• Focus: Support of Avaya Aura® Core Components
  
  

• Prerequisites: Completion of ASTA – 7120 certification
  
  

• Details: This certification validates skills in supporting Avaya Aura® Core Components. It covers topics like system diagnostics, troubleshooting techniques, and maintenance procedures specific to core components. Certified professionals can ensure the reliability and performance of foundational Avaya systems.

ASTA – 7230: Avaya Aura® Communication Applications Technical Associate Support

• Exam Code: 7230X
  
  

• Focus: Support of Avaya Aura® Communication Applications
  
  

• Prerequisites: Completion of ASTA – 7130 certification
  
  

• Details: This certification focuses on supporting Avaya Aura® Communication Applications. It includes areas such as application monitoring, issue resolution, and performance optimization. Certified individuals can maintain the efficiency and functionality of communication applications.

ASTA – 7241: Avaya Meetings Server Technical Associate Support

• Exam Code: 7241X
  
  

• Focus: Support of Avaya Meetings Server
  
  

• Prerequisites: Completion of ASTA – 7141 certification
  
  

• Details: This certification demonstrates the ability to support Avaya Meetings Server. It encompasses aspects such as system diagnostics, troubleshooting techniques, and maintenance procedures. Certified professionals can ensure the seamless operation of virtual collaboration platforms.

ASTA – 7492: AXP On-Prem (formerly Avaya Aura® CC Elite) Technical Associate Support

• Exam Code: 7492X
  
  

• Focus: Support of AXP On-Prem solutions
  
  

• Prerequisites: Completion of ASTA – 7392 certification
  
  

• Details: This certification validates skills in supporting AXP On-Prem solutions. It covers topics like system monitoring, issue resolution, and performance optimization specific to AXP deployments. Certified individuals can maintain the effectiveness of advanced contact center solutions.

ASTA – 7180: Avaya Messaging Technical Associate Support

• Exam Code: 7180X
  
  

• Focus: Support of Avaya Messaging solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on supporting Avaya Messaging solutions. It includes areas such as system diagnostics, troubleshooting techniques, and maintenance procedures. Certified professionals can ensure the reliability and performance of messaging systems.

ASTA – 9090: Avaya Call Management System Technical Associate

• Exam Code: 9090X
  
  

• Focus: Support of Avaya Call Management System
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to support the Avaya Call Management System. It encompasses aspects such as system monitoring, issue resolution, and performance optimization. Certified individuals can maintain the efficiency of call management operations.

ASTA – 9170: Avaya IX™ Workplace Attendant Technical Associate

• Exam Code: 9170X
  
  

• Focus: Support of Avaya IX™ Workplace Attendant
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in supporting Avaya IX™ Workplace Attendant. It covers topics like system diagnostics, troubleshooting techniques, and maintenance procedures. Certified professionals can ensure the seamless operation of workplace attendant solutions.

Transition from ACIS and ACSS to ASTA

In line with industry trends and the evolving landscape of communication technologies, Avaya has streamlined its certification offerings. The previous Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS) certifications have been replaced by the ASTA credentials. This transition aims to provide a more cohesive and comprehensive certification path, aligning with the latest Avaya solutions and technologies.

Professionals who hold ACIS or ACSS certifications will find that their expertise aligns closely with the new ASTA credentials. The foundational knowledge and skills acquired through the previous certifications remain relevant and are applicable to the updated ASTA tracks.

Preparing for ASTA Certification Exams

To succeed in the ASTA certification exams, candidates should follow a structured preparation approach:

• Review Exam Objectives: Understand the specific topics and skills assessed in the exam. This will guide your study efforts and ensure comprehensive coverage of the material.
  
  

• Engage in Hands-On Practice: Practical experience is crucial. Set up lab environments to simulate real-world scenarios and gain hands-on experience with Avaya products.
  
  

• Utilize Official Training Resources: Avaya offers a range of training materials, including online courses, study guides, and practice exams. These resources are tailored to the exam objectives and provide valuable insights.
  
  

• Join Study Groups and Forums: Engaging with peers and professionals in study groups or online forums can provide additional perspectives and solutions to challenging concepts.
  
  

• Schedule the Exam: Once adequately prepared, schedule the exam through the Avaya Learning Center. Ensure that you are familiar with the exam format and procedures.

Avaya's ASTA certification path offers a structured and comprehensive approach to gaining expertise in Avaya solutions. By following the outlined tracks and preparing diligently, professionals can enhance their skills and advance their careers in the field of communication technologies. The transition from ACIS and ACSS to ASTA reflects Avaya's commitment to aligning its certification offerings with the evolving needs of the industry, ensuring that certified individuals are equipped with the knowledge and skills required to succeed in today's dynamic technological landscape.

Avaya Solutions Administrator Certificate (ASAC) Certification Path

Avaya's Solutions Administrator Certificate (ASAC) program is designed to validate the skills and knowledge required for professionals who manage and administer Avaya solutions. These certifications are ideal for individuals who are responsible for the deployment, configuration, and maintenance of Avaya systems in an administrative capacity. The ASAC certification path is structured to provide a comprehensive understanding of Avaya's core technologies and applications, ensuring that certified individuals can effectively manage and optimize Avaya solutions within their organizations.

Overview of ASAC Certification Tracks

The ASAC certification path is divided into various tracks, each focusing on different aspects of Avaya solutions. These tracks cater to the specific roles and responsibilities of professionals in the field, ensuring that they possess the necessary skills to manage and administer Avaya systems effectively.

Avaya IP Office™ Platform Administrator

This track is tailored for professionals who are responsible for administering the Avaya IP Office™ Platform. It focuses on the skills required to manage and configure the IP Office system, ensuring that it operates efficiently and meets the communication needs of the organization.

AXP On-Prem (formerly Avaya Aura® CC Elite) Administrator

This track is designed for professionals who manage the AXP On-Prem solution, formerly known as Avaya Aura® CC Elite. It emphasizes the skills needed to administer the AXP On-Prem system, ensuring seamless communication and collaboration within the organization.

Avaya Aura® System Manager Administrator

This track focuses on the administration of Avaya Aura® System Manager, a critical component in managing Avaya Aura® solutions. Professionals in this track will gain the skills necessary to configure and maintain System Manager, ensuring the smooth operation of Avaya Aura® environments.

Avaya Aura® Communication Manager Administrator

This track is aimed at professionals who administer Avaya Aura® Communication Manager. It covers the skills required to manage and configure Communication Manager, ensuring that voice and video communication services are delivered effectively.

Avaya Session Border Controller Administrator

This track focuses on the administration of Avaya Session Border Controller, a key component in securing and managing real-time communications. Professionals will learn the skills needed to configure and maintain Session Border Controller, ensuring secure and reliable communication.

Avaya Cloud Office Administrator

This track is designed for professionals who manage Avaya Cloud Office, a cloud-based communication and collaboration solution. It emphasizes the skills required to administer Cloud Office, ensuring that users can effectively utilize its features.

Avaya Experience Portal Administrator

This track focuses on the administration of Avaya Experience Portal, a platform for delivering self-service applications. Professionals will gain the skills necessary to configure and maintain Experience Portal, ensuring that self-service applications run smoothly.

Avaya Messaging Administrator

This track is tailored for professionals who manage Avaya Messaging solutions. It covers the skills required to administer messaging systems, ensuring reliable and efficient message delivery and storage.

Avaya Proactive Outreach Manager Administrator

This track focuses on the administration of Avaya Proactive Outreach Manager, a solution for automating outbound communications. Professionals will learn the skills needed to configure and maintain Proactive Outreach Manager, ensuring effective communication campaigns.

AXP Public Cloud Administrator

This track is designed for professionals who manage the AXP Public Cloud solution, formerly known as Avaya Experience Platform™. It emphasizes the skills required to administer AXP Public Cloud, ensuring seamless communication and collaboration in the cloud environment.

Detailed Breakdown of ASAC Certifications

ASAC – 0013: Avaya IP Office™ Platform R11 Administrator

• Exam Code: 67200T
  
  

• Focus: Administration of Avaya IP Office™ Platform R11
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates the skills required to administer Avaya IP Office™ Platform R11. It covers topics such as system configuration, user management, and troubleshooting techniques. Professionals with this certification can ensure the efficient operation of IP Office systems.

ASAC – 0018: AXP On-Prem (formerly Avaya Aura® CC Elite) Administrator

• Exam Code: 20320T
  
  

• Focus: Administration of AXP On-Prem solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer AXP On-Prem solutions. It includes areas like system configuration, user management, and performance optimization. Certified professionals can manage and deploy advanced contact center solutions.

ASAC – 0037: Avaya Aura® System Manager Administrator

• Exam Code: 61131T
  
  

• Focus: Administration of Avaya Aura® System Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering Avaya Aura® System Manager. It encompasses aspects such as system configuration, user management, and troubleshooting techniques. Certified individuals can ensure the smooth operation of System Manager environments.

ASAC – 0038: Avaya Aura® Communication Manager Administrator

• Exam Code: 61451T
  
  

• Focus: Administration of Avaya Aura® Communication Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on administering Avaya Aura® Communication Manager. It includes areas like system configuration, user management, and performance optimization. Certified professionals can manage and optimize Communication Manager systems.

ASAC – 0039: Avaya Session Border Controller Administrator

• Exam Code: 61461T
  
  

• Focus: Administration of Avaya Session Border Controller
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer Avaya Session Border Controller. It covers topics such as system configuration, security protocols, and troubleshooting techniques. Certified individuals can ensure secure and reliable real-time communications.

ASAC – 0032: Avaya Experience Portal Administrator

• Exam Code: 20641T
  
  

• Focus: Administration of Avaya Experience Portal
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering Avaya Experience Portal. It encompasses aspects such as system configuration, application deployment, and performance monitoring. Certified professionals can manage and optimize self-service applications.

ASAC – 0033: Avaya Messaging Administrator

• Exam Code: 60941T
  
  

• Focus: Administration of Avaya Messaging solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on administering Avaya Messaging solutions. It includes areas like system configuration, message storage, and troubleshooting techniques. Certified individuals can ensure reliable and efficient messaging services.

ASAC – 0035: Avaya Proactive Outreach Manager Administrator

• Exam Code: 20931T
  
  

• Focus: Administration of Avaya Proactive Outreach Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer Avaya Proactive Outreach Manager. It covers topics such as campaign configuration, performance monitoring, and troubleshooting techniques. Certified professionals can manage and optimize outbound communication campaigns.

ASAC – 0036: AXP Public Cloud Administrator

• Exam Code: 61381T
  
  

• Focus: Administration of AXP Public Cloud solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering AXP Public Cloud solutions. It encompasses aspects such as system configuration, user management, and performance optimization. Certified individuals can ensure seamless communication and collaboration in the cloud environment.

Transition from ACIS and ACSS to ASAC

In line with industry trends and the evolving landscape of communication technologies, Avaya has streamlined its certification offerings. The previous Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS) certifications have been replaced by the ASAC credentials. This transition aims to provide a more cohesive and comprehensive certification path, aligning with the latest Avaya solutions and technologies.

Professionals who hold ACIS or ACSS certifications will find that their expertise aligns closely with the new ASAC credentials. The foundational knowledge and skills acquired through the previous certifications remain relevant and are applicable to the updated ASAC tracks.

Preparing for ASAC Certification Exams

To succeed in the ASAC certification exams, candidates should follow a structured preparation approach:

• Review Exam Objectives: Understand the specific topics and skills assessed in the exam. This will guide your study efforts and ensure comprehensive coverage of the material.
  
  

• Engage in Hands-On Practice: Practical experience is crucial. Set up lab environments to simulate real-world scenarios and gain hands-on experience with Avaya products.
  
  

• Utilize Official Training Resources: Avaya offers a range of training materials, including online courses, study guides, and practice exams. These resources are tailored to the exam objectives and provide valuable insights.
  
  

• Join Study Groups and Forums: Engaging with peers and professionals in study groups or online forums can provide additional perspectives and solutions to challenging concepts.
  
  

• Schedule the Exam: Once adequately prepared, schedule the exam through the Avaya Learning Center. Ensure that you are familiar with the exam format and procedures.

Avaya's ASAC certification path offers a structured and comprehensive approach to gaining expertise in Avaya solutions. By following the outlined tracks and preparing diligently, professionals can enhance their skills and advance their careers in the field of communication technologies. The transition from ACIS and ACSS to ASAC reflects Avaya's commitment to aligning its certification offerings with the evolving needs of the industry, ensuring that certified individuals are equipped with the knowledge and skills required to succeed in today's dynamic technological landscape.

ASAC Certifications

Avaya's Solutions Administrator Certificate (ASAC) program is designed to validate the skills and knowledge required for professionals who manage and administer Avaya solutions. These certifications are ideal for individuals responsible for the deployment, configuration, and maintenance of Avaya systems in an administrative capacity. The ASAC certification path provides a comprehensive understanding of Avaya's core technologies and applications, ensuring that certified individuals can effectively manage and optimize Avaya solutions within their organizations.

Overview of ASAC Certification Tracks

The ASAC certification path is divided into various tracks, each focusing on different aspects of Avaya solutions. These tracks cater to the specific roles and responsibilities of professionals in the field, ensuring they possess the necessary skills to manage and administer Avaya systems effectively.

Avaya IP Office™ Platform Administrator

This track is tailored for professionals responsible for administering the Avaya IP Office™ Platform. It focuses on the skills required to manage and configure the IP Office system, ensuring it operates efficiently and meets the communication needs of the organization.

AXP On-Prem (formerly Avaya Aura® CC Elite) Administrator

This track is designed for professionals who manage the AXP On-Prem solution, formerly known as Avaya Aura® CC Elite. It emphasizes the skills needed to administer the AXP On-Prem system, ensuring seamless communication and collaboration within the organization.

Avaya Aura® System Manager Administrator

This track focuses on the administration of Avaya Aura® System Manager, a critical component in managing Avaya Aura® solutions. Professionals in this track will gain the skills necessary to configure and maintain System Manager, ensuring the smooth operation of Avaya Aura® environments.

Avaya Aura® Communication Manager Administrator

This track is aimed at professionals who administer Avaya Aura® Communication Manager. It covers the skills required to manage and configure Communication Manager, ensuring that voice and video communication services are delivered effectively.

Avaya Session Border Controller Administrator

This track focuses on the administration of Avaya Session Border Controller, a key component in securing and managing real-time communications. Professionals will learn the skills needed to configure and maintain Session Border Controller, ensuring secure and reliable communication.

Avaya Cloud Office Administrator

This track is designed for professionals who manage Avaya Cloud Office, a cloud-based communication and collaboration solution. It emphasizes the skills required to administer Cloud Office, ensuring users can effectively utilize its features.

Avaya Experience Portal Administrator

This track focuses on the administration of Avaya Experience Portal, a platform for delivering self-service applications. Professionals will gain the skills necessary to configure and maintain Experience Portal, ensuring that self-service applications run smoothly.

Avaya Messaging Administrator

This track is tailored for professionals who manage Avaya Messaging solutions. It covers the skills required to administer messaging systems, ensuring reliable and efficient message delivery and storage.

Avaya Proactive Outreach Manager Administrator

This track focuses on the administration of Avaya Proactive Outreach Manager, a solution for automating outbound communications. Professionals will learn the skills needed to configure and maintain Proactive Outreach Manager, ensuring effective communication campaigns.

AXP Public Cloud Administrator

This track is designed for professionals who manage the AXP Public Cloud solution, formerly known as Avaya Experience Platform™. It emphasizes the skills required to administer AXP Public Cloud, ensuring seamless communication and collaboration in the cloud environment.

Detailed Breakdown of ASAC Certifications

ASAC – 0013: Avaya IP Office™ Platform R11 Administrator

• Exam Code: 67200T
  
  

• Focus: Administration of Avaya IP Office™ Platform R11
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates the skills required to administer Avaya IP Office™ Platform R11. It covers topics such as system configuration, user management, and troubleshooting techniques. Professionals with this certification can ensure the efficient operation of IP Office systems.

ASAC – 0018: AXP On-Prem (formerly Avaya Aura® CC Elite) Administrator

• Exam Code: 20320T
  
  

• Focus: Administration of AXP On-Prem solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer AXP On-Prem solutions. It includes areas like system configuration, user management, and performance optimization. Certified professionals can manage and deploy advanced contact center solutions.

ASAC – 0037: Avaya Aura® System Manager Administrator

• Exam Code: 61131T
  
  

• Focus: Administration of Avaya Aura® System Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering Avaya Aura® System Manager. It encompasses aspects such as system configuration, user management, and troubleshooting techniques. Certified individuals can ensure the smooth operation of System Manager environments.

ASAC – 0038: Avaya Aura® Communication Manager Administrator

• Exam Code: 61451T
  
  

• Focus: Administration of Avaya Aura® Communication Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on administering Avaya Aura® Communication Manager. It includes areas like system configuration, user management, and performance optimization. Certified professionals can manage and optimize Communication Manager systems.

ASAC – 0039: Avaya Session Border Controller Administrator

• Exam Code: 61461T
  
  

• Focus: Administration of Avaya Session Border Controller
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer Avaya Session Border Controller. It covers topics such as system configuration, security protocols, and troubleshooting techniques. Certified individuals can ensure secure and reliable real-time communications.

ASAC – 0032: Avaya Experience Portal Administrator

• Exam Code: 20641T
  
  

• Focus: Administration of Avaya Experience Portal
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering Avaya Experience Portal. It encompasses aspects such as system configuration, application deployment, and performance monitoring. Certified professionals can manage and optimize self-service applications.

ASAC – 0033: Avaya Messaging Administrator

• Exam Code: 60941T
  
  

• Focus: Administration of Avaya Messaging solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on administering Avaya Messaging solutions. It includes areas like system configuration, message storage, and troubleshooting techniques. Certified individuals can ensure reliable and efficient messaging services.

ASAC – 0035: Avaya Proactive Outreach Manager Administrator

• Exam Code: 20931T
  
  

• Focus: Administration of Avaya Proactive Outreach Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer Avaya Proactive Outreach Manager. It covers topics such as campaign configuration, performance monitoring, and troubleshooting techniques. Certified professionals can manage and optimize outbound communication campaigns.

ASAC – 0036: AXP Public Cloud Administrator

• Exam Code: 61381T
  
  

• Focus: Administration of AXP Public Cloud solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering AXP Public Cloud solutions. It encompasses aspects such as system configuration, user management, and performance optimization. Certified individuals can ensure seamless communication and collaboration in the cloud environment.

Transition from ACIS and ACSS to ASAC

In line with industry trends and the evolving landscape of communication technologies, Avaya has streamlined its certification offerings. The previous Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS) certifications have been replaced by the ASAC credentials. This transition aims to provide a more cohesive and comprehensive certification path, aligning with the latest Avaya solutions and technologies.

Professionals who hold ACIS or ACSS certifications will find that their expertise aligns closely with the new ASAC credentials. The foundational knowledge and skills acquired through the previous certifications remain relevant and are applicable to the updated ASAC tracks.

Preparing for ASAC Certification Exams

To succeed in the ASAC certification exams, candidates should follow a structured preparation approach:

• Review Exam Objectives: Understand the specific topics and skills assessed in the exam. This will guide your study efforts and ensure comprehensive coverage of the material.
  
  

• Engage in Hands-On Practice: Practical experience is crucial. Set up lab environments to simulate real-world scenarios and gain hands-on experience with Avaya products.
  
  

• Utilize Official Training Resources: Avaya offers a range of training materials, including online courses, study guides, and practice exams. These resources are tailored to the exam objectives and provide valuable insights.
  
  

• Join Study Groups and Forums: Engaging with peers and professionals in study groups or online forums can provide additional perspectives and solutions to challenging concepts.
  
  

• Schedule the Exam: Once adequately prepared, schedule the exam through the Avaya Learning Center. Ensure that you are familiar with the exam format and procedures.

Avaya's ASAC certification path offers a structured and comprehensive approach to gaining expertise in Avaya solutions. By following the outlined tracks and preparing diligently, professionals can enhance their skills and advance their careers in the field of communication technologies. The transition from ACIS and ACSS to ASAC reflects Avaya's commitment to aligning its certification offerings with the evolving needs of the industry, ensuring that certified individuals are equipped with the knowledge and skills required to succeed in today's dynamic technological landscape.

ASAC Certifications

The Avaya Solutions Administrator Certificate (ASAC) program is designed to validate the skills and knowledge required for professionals who manage and administer Avaya solutions. These certifications are ideal for individuals responsible for the deployment, configuration, and maintenance of Avaya systems in an administrative capacity. The ASAC certification path provides a comprehensive understanding of Avaya's core technologies and applications, ensuring that certified individuals can effectively manage and optimize Avaya solutions within their organizations.

Overview of ASAC Certification Tracks

The ASAC certification path is divided into various tracks, each focusing on different aspects of Avaya solutions. These tracks cater to the specific roles and responsibilities of professionals in the field, ensuring they possess the necessary skills to manage and administer Avaya systems effectively.

Avaya IP Office™ Platform Administrator

This track is tailored for professionals responsible for administering the Avaya IP Office™ Platform. It focuses on the skills required to manage and configure the IP Office system, ensuring it operates efficiently and meets the communication needs of the organization.

AXP On-Prem (formerly Avaya Aura® CC Elite) Administrator

This track is designed for professionals who manage the AXP On-Prem solution, formerly known as Avaya Aura® CC Elite. It emphasizes the skills needed to administer the AXP On-Prem system, ensuring seamless communication and collaboration within the organization.

Avaya Aura® System Manager Administrator

This track focuses on the administration of Avaya Aura® System Manager, a critical component in managing Avaya Aura® solutions. Professionals in this track will gain the skills necessary to configure and maintain System Manager, ensuring the smooth operation of Avaya Aura® environments.

Avaya Aura® Communication Manager Administrator

This track is aimed at professionals who administer Avaya Aura® Communication Manager. It covers the skills required to manage and configure Communication Manager, ensuring that voice and video communication services are delivered effectively.

Avaya Session Border Controller Administrator

This track focuses on the administration of Avaya Session Border Controller, a key component in securing and managing real-time communications. Professionals will learn the skills needed to configure and maintain Session Border Controller, ensuring secure and reliable communication.

Avaya Cloud Office Administrator

This track is designed for professionals who manage Avaya Cloud Office, a cloud-based communication and collaboration solution. It emphasizes the skills required to administer Cloud Office, ensuring users can effectively utilize its features.

Avaya Experience Portal Administrator

This track focuses on the administration of Avaya Experience Portal, a platform for delivering self-service applications. Professionals will gain the skills necessary to configure and maintain Experience Portal, ensuring that self-service applications run smoothly.

Avaya Messaging Administrator

This track is tailored for professionals who manage Avaya Messaging solutions. It covers the skills required to administer messaging systems, ensuring reliable and efficient message delivery and storage.

Avaya Proactive Outreach Manager Administrator

This track focuses on the administration of Avaya Proactive Outreach Manager, a solution for automating outbound communications. Professionals will learn the skills needed to configure and maintain Proactive Outreach Manager, ensuring effective communication campaigns.

AXP Public Cloud Administrator

This track is designed for professionals who manage the AXP Public Cloud solution, formerly known as Avaya Experience Platform™. It emphasizes the skills required to administer AXP Public Cloud, ensuring seamless communication and collaboration in the cloud environment.

Detailed Breakdown of ASAC Certifications

ASAC – 0013: Avaya IP Office™ Platform R11 Administrator

• Exam Code: 67200T
  
  

• Focus: Administration of Avaya IP Office™ Platform R11
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates the skills required to administer Avaya IP Office™ Platform R11. It covers topics such as system configuration, user management, and troubleshooting techniques. Professionals with this certification can ensure the efficient operation of IP Office systems.

ASAC – 0018: AXP On-Prem (formerly Avaya Aura® CC Elite) Administrator

• Exam Code: 20320T
  
  

• Focus: Administration of AXP On-Prem solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer AXP On-Prem solutions. It includes areas like system configuration, user management, and performance optimization. Certified professionals can manage and deploy advanced contact center solutions.

ASAC – 0037: Avaya Aura® System Manager Administrator

• Exam Code: 61131T
  
  

• Focus: Administration of Avaya Aura® System Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering Avaya Aura® System Manager. It encompasses aspects such as system configuration, user management, and troubleshooting techniques. Certified individuals can ensure the smooth operation of System Manager environments.

ASAC – 0038: Avaya Aura® Communication Manager Administrator

• Exam Code: 61451T
  
  

• Focus: Administration of Avaya Aura® Communication Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on administering Avaya Aura® Communication Manager. It includes areas like system configuration, user management, and performance optimization. Certified professionals can manage and optimize Communication Manager systems.

ASAC – 0039: Avaya Session Border Controller Administrator

• Exam Code: 61461T
  
  

• Focus: Administration of Avaya Session Border Controller
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer Avaya Session Border Controller. It covers topics such as system configuration, security protocols, and troubleshooting techniques. Certified individuals can ensure secure and reliable real-time communications.

ASAC – 0032: Avaya Experience Portal Administrator

• Exam Code: 20641T
  
  

• Focus: Administration of Avaya Experience Portal
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering Avaya Experience Portal. It encompasses aspects such as system configuration, application deployment, and performance monitoring. Certified professionals can manage and optimize self-service applications.

ASAC – 0033: Avaya Messaging Administrator

• Exam Code: 60941T
  
  

• Focus: Administration of Avaya Messaging solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification focuses on administering Avaya Messaging solutions. It includes areas like system configuration, message storage, and troubleshooting techniques. Certified individuals can ensure reliable and efficient messaging services.

ASAC – 0035: Avaya Proactive Outreach Manager Administrator

• Exam Code: 20931T
  
  

• Focus: Administration of Avaya Proactive Outreach Manager
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification demonstrates the ability to administer Avaya Proactive Outreach Manager. It covers topics such as campaign configuration, performance monitoring, and troubleshooting techniques. Certified professionals can manage and optimize outbound communication campaigns.

ASAC – 0036: AXP Public Cloud Administrator

• Exam Code: 61381T
  
  

• Focus: Administration of AXP Public Cloud solutions
  
  

• Prerequisites: Completion of relevant training modules
  
  

• Details: This certification validates skills in administering AXP Public Cloud solutions. It encompasses aspects such as system configuration, user management, and performance optimization. Certified individuals can ensure seamless communication and collaboration in the cloud environment.

Transition from ACIS and ACSS to ASAC

In line with industry trends and the evolving landscape of communication technologies, Avaya has streamlined its certification offerings. The previous Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS) certifications have been replaced by the ASAC credentials. This transition aims to provide a more cohesive and comprehensive certification path, aligning with the latest Avaya solutions and technologies.

Professionals who hold ACIS or ACSS certifications will find that their expertise aligns closely with the new ASAC credentials. The foundational knowledge and skills acquired through the previous certifications remain relevant and are applicable to the updated ASAC tracks.

Preparing for ASAC Certification Exams

To succeed in the ASAC certification exams, candidates should follow a structured preparation approach:

• Review Exam Objectives: Understand the specific topics and skills assessed in the exam. This will guide your study efforts and ensure comprehensive coverage of the material.
  
  

• Engage in Hands-On Practice: Practical experience is crucial. Set up lab environments to simulate real-world scenarios and gain hands-on experience with Avaya products.
  
  

• Utilize Official Training Resources: Avaya offers a range of training materials, including online courses, study guides, and practice exams. These resources are tailored to the exam objectives and provide valuable insights.
  
  

• Join Study Groups and Forums: Engaging with peers and professionals in study groups or online forums can provide additional perspectives and solutions to challenging concepts.
  
  

• Schedule the Exam: Once adequately prepared, schedule the exam through the Avaya Learning Center. Ensure that you are familiar with the exam format and procedures.

Avaya's ASAC certification path offers a structured and comprehensive approach to gaining expertise in Avaya solutions. By following the outlined tracks and preparing diligently, professionals can enhance their skills and advance their careers in the field of communication technologies. The transition from ACIS and ACSS to ASAC reflects Avaya's commitment to aligning its certification offerings with the evolving needs of the industry, ensuring that certified individuals are equipped with the knowledge and skills required to succeed in today's dynamic technological landscape.

Advanced ASAC Tracks

The Avaya Solutions Administrator Certificate (ASAC) program offers a comprehensive certification path for professionals seeking to validate their expertise in administering Avaya solutions. Building upon foundational knowledge, advanced tracks delve deeper into specialized areas, equipping administrators with the skills necessary to manage complex Avaya environments effectively. These advanced certifications are designed for individuals aiming to enhance their proficiency and take on more intricate administrative roles within their organizations.

Avaya IP Office™ Platform R11 Administrator (ASAC – 0013)

The Avaya IP Office™ Platform R11 Administrator certification focuses on the administration of the Avaya IP Office™ Platform, a scalable and flexible communication solution for small to medium-sized businesses. This track covers advanced topics such as system configuration, user management, call routing, and troubleshooting techniques. Administrators certified in this track are equipped to handle the complexities of IP Office deployments, ensuring seamless communication and collaboration within the organization.

AXP On-Prem Administrator (ASAC – 0018)

Formerly known as Avaya Aura® CC Elite, the AXP On-Prem Administrator certification is tailored for professionals responsible for managing the AXP On-Prem solution. This track delves into advanced administration tasks, including system configuration, user management, performance optimization, and troubleshooting. Administrators certified in this track possess the expertise to ensure the efficient operation of AXP On-Prem systems, supporting the organization's communication and collaboration needs.

Avaya Aura® System Manager Administrator (ASAC – 0037)

The Avaya Aura® System Manager Administrator certification focuses on the administration of Avaya Aura® System Manager, a critical component in managing Avaya Aura® solutions. This track covers advanced topics such as system configuration, user management, application deployment, and troubleshooting techniques. Administrators certified in this track are equipped to oversee the seamless operation of System Manager, ensuring the smooth functioning of Avaya Aura® environments.

Avaya Aura® Communication Manager Administrator (ASAC – 0038)

The Avaya Aura® Communication Manager Administrator certification is designed for professionals responsible for administering Avaya Aura® Communication Manager. This track delves into advanced administration tasks, including system configuration, user management, call routing, and troubleshooting. Administrators certified in this track possess the skills necessary to manage and optimize Communication Manager systems, ensuring effective voice and video communication services.

Avaya Session Border Controller Administrator (ASAC – 0039)

The Avaya Session Border Controller Administrator certification focuses on the administration of Avaya Session Border Controller, a key component in securing and managing real-time communications. This track covers advanced topics such as system configuration, security protocols, session management, and troubleshooting techniques. Administrators certified in this track are equipped to ensure secure and reliable real-time communications within the organization.

Avaya Cloud Office Administrator (ASAC – 0032)

The Avaya Cloud Office Administrator certification is tailored for professionals responsible for managing Avaya Cloud Office, a cloud-based communication and collaboration solution. This track delves into advanced administration tasks, including user management, feature configuration, integration with other systems, and troubleshooting. Administrators certified in this track possess the expertise to oversee the efficient operation of Cloud Office, supporting the organization's communication and collaboration needs.

Avaya Experience Portal Administrator (ASAC – 0033)

The Avaya Experience Portal Administrator certification focuses on the administration of Avaya Experience Portal, a platform for delivering self-service applications. This track covers advanced topics such as system configuration, application deployment, performance monitoring, and troubleshooting techniques. Administrators certified in this track are equipped to manage and optimize Experience Portal, ensuring the smooth delivery of self-service applications.

Avaya Messaging Administrator (ASAC – 0035)

The Avaya Messaging Administrator certification is designed for professionals responsible for managing Avaya Messaging solutions. This track delves into advanced administration tasks, including system configuration, message storage, user management, and troubleshooting. Administrators certified in this track possess the skills necessary to ensure reliable and efficient messaging services within the organization.

Avaya Proactive Outreach Manager Administrator (ASAC – 0036)

The Avaya Proactive Outreach Manager Administrator certification focuses on the administration of Avaya Proactive Outreach Manager, a solution for automating outbound communications. This track covers advanced topics such as campaign configuration, performance monitoring, integration with other systems, and troubleshooting techniques. Administrators certified in this track are equipped to manage and optimize Proactive Outreach Manager, ensuring effective communication campaigns.

AXP Public Cloud Administrator (ASAC – 0037)

The AXP Public Cloud Administrator certification is tailored for professionals responsible for managing the AXP Public Cloud solution, formerly known as Avaya Experience Platform™. This track delves into advanced administration tasks, including system configuration, user management, performance optimization, and troubleshooting. Administrators certified in this track possess the expertise to oversee the efficient operation of AXP Public Cloud, supporting the organization's communication and collaboration needs.

Transitioning from ACIS and ACSS to ASAC

In line with industry trends and the evolving landscape of communication technologies, Avaya has streamlined its certification offerings. The previous Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS) certifications have been replaced by the ASAC credentials. This transition aims to provide a more cohesive and comprehensive certification path, aligning with the latest Avaya solutions and technologies.

Professionals who hold ACIS or ACSS certifications will find that their expertise aligns closely with the new ASAC credentials. The foundational knowledge and skills acquired through the previous certifications remain relevant and are applicable to the updated ASAC tracks.

Preparing for Advanced ASAC Certification Exams

To succeed in the advanced ASAC certification exams, candidates should follow a structured preparation approach:

• Review Exam Objectives: Understand the specific topics and skills assessed in the exam. This will guide your study efforts and ensure comprehensive coverage of the material.
  
  

• Engage in Hands-On Practice: Practical experience is crucial. Set up lab environments to simulate real-world scenarios and gain hands-on experience with Avaya products.
  
  

• Utilize Official Training Resources: Avaya offers a range of training materials, including online courses, study guides, and practice exams. These resources are tailored to the exam objectives and provide valuable insights.
  
  

• Join Study Groups and Forums: Engaging with peers and professionals in study groups or online forums can provide additional perspectives and solutions to challenging concepts.
  
  

• Schedule the Exam: Once adequately prepared, schedule the exam through the Avaya Learning Center. Ensure that you are familiar with the exam format and procedures.

The advanced ASAC certification tracks offer professionals the opportunity to deepen their expertise in administering Avaya solutions. By following the outlined tracks and preparing diligently, administrators can enhance their skills and advance their careers in the field of communication technologies. The transition from ACIS and ACSS to ASAC reflects Avaya's commitment to aligning its certification offerings with the evolving needs of the industry, ensuring that certified individuals are equipped with the knowledge and skills required to succeed in today's dynamic technological landscape.

Conclusion

The Avaya certification paths, including the Services Technical Associate (ASTA) and Solutions Administrator Certificate (ASAC), provide a structured and comprehensive framework for IT professionals aiming to build expertise in Avaya communication solutions. Each certification path is carefully designed to address specific roles, from implementation and support to advanced administration, ensuring that professionals acquire both foundational knowledge and specialized skills.

ASTA certifications focus on validating practical abilities in implementing and supporting Avaya solutions. They cover a wide range of technologies, including Avaya Aura® Core Components, Communication Applications, Meetings Server, IP Office™ Platform, and AXP On-Prem solutions. By completing ASTA certifications, professionals gain proficiency in deploying, configuring, and maintaining critical Avaya systems, making them capable of managing day-to-day operations and troubleshooting complex technical issues.

The ASAC certification path builds upon this foundation by emphasizing administrative skills and advanced technical knowledge. Tracks such as Avaya IP Office™ Platform Administrator, AXP On-Prem Administrator, Avaya Aura® System Manager Administrator, Communication Manager Administrator, and Cloud Office Administrator enable professionals to manage and optimize Avaya systems at a higher level. Advanced tracks like Experience Portal, Messaging, and Proactive Outreach Manager further enhance expertise in specialized areas, preparing administrators for complex enterprise environments.

The transition from older certifications such as Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS) to ASTA and ASAC demonstrates Avaya's commitment to keeping certifications aligned with evolving technologies and industry demands. These certifications ensure that IT professionals remain up-to-date with the latest Avaya solutions, equipping them with the knowledge and skills necessary to succeed in a dynamic communication landscape.

Preparation for these certifications involves a combination of formal training, hands-on practice, exam review, and community engagement. Utilizing Avaya’s official training resources, participating in labs, joining study groups, and reviewing exam objectives are essential steps to ensure success. By strategically following these paths, professionals can achieve recognition for their expertise, enhance their career prospects, and contribute to the efficient deployment, administration, and support of Avaya solutions within their organizations.

Ultimately, Avaya certifications empower professionals to advance their careers, validate their skills, and maintain industry relevance. Whether pursuing implementation, support, or advanced administrative roles, these certification paths provide the knowledge, practical experience, and credibility needed to thrive in the field of unified communications and enterprise contact center technologies. Completing these certifications ensures that professionals are not only capable of managing current Avaya systems but are also prepared to adapt to future innovations and industry developments.

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