Certifications

PeopleCert ITIL 4 Specialist: Plan, Implement and Control combines five practices that govern how services change without losing visibility: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. The ExamSnap ITIL 4 PIC route should therefore be studied as an integrated control system rather than five separate operational topics. PeopleCert currently lists the module as active. The exam contains 60 multiple-choice questions, lasts 90 minutes, is closed book, and requires 65 percent to pass. It accepts an eligible ITIL Foundation certification or ITIL 4 Managing Professional…

PeopleCert ITIL 4 Specialist: High-Velocity IT is about operating digital products and services where speed, uncertainty, automation, and customer expectations are all high. The ExamSnap ITIL 4 HVIT route should not be reduced to “ITIL plus DevOps.” It examines how service management principles adapt when organizations need rapid learning and frequent change without sacrificing resilience, governance, or trust. The module remains active during the ITIL (Version 5) transition. PeopleCert lists a 40-question multiple-choice exam, 90 minutes, closed book, with a 70 percent pass requirement. Current PeopleCert guidance plans to retire…

PeopleCert ITIL 4 Specialist: Drive Stakeholder Value examines the part of service management that is easiest to underestimate: value is co-created through relationships, expectations, journeys, agreements, and experience rather than produced by the provider alone. The ExamSnap ITIL 4 DSV route should therefore be studied as a lifecycle of interaction with customers, users, partners, suppliers, and other stakeholders. PeopleCert currently keeps the module active during the ITIL (Version 5) transition. The exam contains 40 multiple-choice questions, allows 90 minutes, is closed book, and requires 70 percent to pass. PeopleCert currently…

PeopleCert ITIL 4 Specialist: Create, Deliver and Support is the ITIL 4 module that brings service design, software-enabled delivery, operations, suppliers, people, and improvement into one operating picture. The ExamSnap ITIL 4 CDS route is therefore best approached as an end-to-end service value stream exam rather than a collection of isolated practice definitions. PeopleCert currently lists the module as active while ITIL 4 and ITIL (Version 5) run in parallel. Its exam has 40 multiple-choice questions, a 90-minute duration, a 70 percent passing score, and a closed-book format. Current PeopleCert…

PeopleCert ITIL 4 Specialist: Collaborate, Assure and Improve is a combined practice module built around a simple operational reality: dependable services emerge when relationships, suppliers, service expectations, improvement work, and information security reinforce one another. The ExamSnap ITIL CAI route therefore deserves to be studied as a connected management system rather than five independent vocabulary lists. PeopleCert currently defines the module around Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management. The official exam is 60 multiple-choice questions in 90 minutes, closed book, with a 65…

The ExamSnap route for IT asset management focuses on managing the full lifecycle of technology assets so an organization can control cost, risk, compliance, and value. PeopleCert continues to list the Specialist module in the ITIL 4 portfolio, even while ITIL Version 5 is being introduced. The subject includes far more than keeping an inventory of laptops and software licenses. IT assets can include hardware, software, cloud subscriptions, licenses, mobile devices, infrastructure components, and other resources with financial, contractual, security, or operational significance. Effective asset management helps the organization understand…

The ExamSnap route for service requests focuses on predefined, user-initiated requests that can be fulfilled through an agreed and user-friendly process. PeopleCert currently lists this practice in the ITIL 4 portfolio; its exam uses 20 questions in 30 minutes, is closed book, and requires a 65 percent passing score. The module remains current while ITIL Version 5 is introduced gradually. Service requests can look simple because many are routine: access, information, standard equipment, password assistance, approved software, account changes, or other repeatable needs. At scale, however, poor request management creates…

The ExamSnap route for problem management focuses on reducing the likelihood and impact of incidents by identifying actual and potential causes and by managing workarounds and known errors. PeopleCert still offers the module in the ITIL 4 practice portfolio, with a 20-question, 30-minute closed-book exam and a 65 percent passing score. The practice remains current during the phased introduction of ITIL Version 5. Problem management is often confused with incident management because both may involve the same service failure. The difference is purpose. Incident management concentrates on restoring normal service…

The ExamSnap route for information security focuses on protecting the information an organization needs to operate. PeopleCert describes the practice in terms of confidentiality, integrity, availability, authentication, non-repudiation, risk, controls, roles, suppliers, and continual improvement. The practice module remains part of the current ITIL 4 portfolio while ITIL Version 5 is introduced gradually. The subject is broader than cybersecurity tooling. Information security management asks how the organization understands information risk, assigns responsibility, chooses controls, integrates security into value streams, and preserves trust without making services unusable. A strong security posture…

The ExamSnap route for deployment management focuses on the controlled movement of new or changed components into live, test, staging, and other target environments. PeopleCert still offers the practice module as part of the ITIL 4 portfolio, with a 20-question, 30-minute closed-book exam and a 65 percent passing score. The practice remains current while ITIL Version 5 is introduced in phases. Deployment management is easy to misunderstand because it sits close to change enablement, release management, service configuration management, and software delivery automation. The practice is not simply “press deploy.”…

The ExamSnap route for digital strategy is aimed at a different level of decision-making than a practice module. PeopleCert positions the qualification for senior business and IT leaders who need to connect digital capability with organizational strategy, respond to disruption, and make deliberate choices about how technology changes value creation. The exam is still available as part of the ITIL 4 portfolio while ITIL Version 5 is introduced gradually. The central idea is that digital strategy cannot be written as an IT department plan that sits beside the business strategy….

The ExamSnap route for relationship management leads into a qualification focused on something service organizations often underestimate: the quality of the relationship can determine whether a technically sound service is perceived as valuable. PeopleCert still lists the ITIL 4 Specialist Business Relationship Management module in its current portfolio, even as ITIL Version 5 is being introduced in phases. The subject is broader than maintaining a contact list or scheduling customer meetings. Business relationship management connects stakeholder needs, service-provider capability, expectations, communication, value, and continual improvement. Strong relationships make it easier…

The ExamSnap inventory includes an Agile practice route, a legacy practice-exam identifier that needs careful interpretation in 2026. The current official ISTQB certification catalog does not present a separate qualification called “Agile Public Sector.” Instead, the recognized Foundation-level Agile testing certification is ISTQB CTFL-AT, which is now in a formal sunset period. That makes it important not to turn an old repository label into a new official credential name. For candidates arriving through this page, the useful subject is still Agile testing. ISTQB CTFL-AT covers how testing changes in iterative…

The ExamSnap route for ISTQB CTFL-AT now sits in a clearly defined transition period. ISTQB still allows the Certified Tester Foundation Level Agile Tester certification to be taken, but English exams and training are scheduled to end on May 6, 2027, with non-English availability ending on November 6, 2027. Existing certificates remain valid after those dates, so the credential has not suddenly become worthless; the important change is that new candidates need to understand where it fits beside newer ISTQB Agile content. That distinction matters because Agile testing knowledge has…

The ExamSnap page for ISTQB CTAL-ATT now sits inside an important transition in the ISTQB Agile stream. The Advanced Level Agile Technical Tester certification remains available, but ISTQB has announced sunset dates of May 6, 2027 for English exams and training and November 6, 2027 for non-English delivery. It is being succeeded in the broader Agile pathway by ISTQB CTAL-AT v2.0, which shifts the emphasis from a mainly technical Agile testing module toward advanced strategy, collaboration, influence, and continuous improvement. That does not make the existing ISTQB CTAL-ATT syllabus irrelevant….