3C Conflict Resolution – Part 2 Here in this lecture we are looking at a formal model of conflict resolution which is Thomas Skelman model of conflict resolution. So before we look at this model, let’s look at two underlying dimensions of conflict. So when you have conflict, there are two things. There are two conflicting needs, there are two conflicting views, there are two conflicting perceptions. Now these perceptions are the views or the thoughts are of auditor and audit in our context. Now these two views are my…

3B On-site Audit Resource Management Coming to the second topic, which is on site audit resource management. So now here you are at the site, at the audit site and you have to manage this audit as an audit team leader or even as an auditor. One of the most important thing is managing time. When you are at site, most of the time you will have that say two days audit, three days audit, and many times this might be just one day audit. You have to manage this…

3 Auditor Competencies Of subsections in auditor competencies and these are auditor characteristics onsite audit, resource management, conflict resolution, communication and presentation techniques, interviewing techniques, and team dynamics. So these are the topics which we will be discussing in auditor competencies. Let’s start with auditor characteristics, which is the first topic here. So here in this section, we will be talking about auditor characteristics. What are the characteristics that make an auditor effective? Effective in achieving the target or effective in achieving the goal? What this auditor or lead auditor…

2D2 Review of corrective and preventive action (CAPA) plan So here are steps related to corrective action plan. The step number one is audit team identifies the nonconformity during the audit. We have talked about that. Then the audit team proposes the corrective action. We have talked about that as well in the previous lecture. Now, coming to the step of corrective action plan review, this plan is reviewed either by the client who has requested for the audit or this plan is reviewed by the audit program manager which…

2C3 Final audit report steps Now we are coming to the third topic in audit reporting, which is final audit report steps. So, here on this slide, there are few important questions which the audit team or the audit team leader needs to be aware of when issuing the report. So the first thing which audit team leader needs to be aware of is whether this report is to be reviewed by client before this is issued to audity or not. The second question which needs to be considered here…

2C1 Audit report development and content In audit process. So far we have talked about section two A and that was audit preparation and planning. There we talked about the planning part of audit. Then we looked at section two B which was related to audit performance. In audit performance, we talked about the opening meeting, the audit interviews and closing meeting, et cetera. Now coming to section two C which is audit reporting. Once you have completed the onsite part of the audit and have already completed the closing…

Use the AI Visual Decomposition Tree Visual to Break Down a Measure Now, in this video, we’re going to break down a measure. So, a measure, we’ve got for instance, is the sales volume. So, I’m going to insert a table, put it over here on the right-hand side. And this is just going to have the sales volume. Now, we can break this down, for example, in years. So, I’m going to get the years. So, I’m going to put it at the beginning. So that breaks down this…

Use the AI Visual Key Influencers to Explore Dimensional Variances So, so far, we’ve got quite lots of information about what happened. So, we know that for this particular point, we have a sales volume of 5,400, and an average price, 135,000. This is called descriptive analytics; it tells you what has happened in the past. So, you can see what has happened in the past in terms of year-on-year sales, compared to the previous year. This doesn’t tell me why, and that is not descriptive analytics, but diagnostic. So,…

Use Anomaly Detection Now, suppose, you wanted to go beyond just identifying outliers and look for anomalies. In other words, values that are so much of an outlier that they may be a mistake. Well, we can do this with the anomaly detection. Now, anomaly detection only works on line chart visuals. So, for instance, a scatter graph, it wouldn’t work at all. So, let’s go to page three where we have got this line chart. Now, we need to have a time series data in the axis here, and…

Use Error Bars Now, sometimes the data that you have may not be wholly accurate. For example, suppose, I were to say that the sales growth was this much, plus or minus a little bit. So, the data that I have is probably the most likely version but it could be out by a few percent or it could be within a certain range. This is when error bars could be useful. Error bars allow you to show that range. So, if I go to the add further analyses and…