ServiceNow CIS-DF CMDB Governance Practice Test

 

Topic 10 focuses on CMDB Governance Goals, Roles, and Ownership for the ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) certification and the CIS-DF exam, using ServiceNow CMDB and Common Service Data Model (CSDM) implementation scenarios. For broader exam preparation, review the ServiceNow CIS-DF Exam Dumps page. Each question includes a concise explanation of the correct answer and the technical reason the other choices are incorrect.

Question 1

A design decision must enable the team to remove ambiguity about who owns governance tasks and decisions. Which option is the strongest fit?

1. Continual improvement cycle
2. CMDB Administrator
3. CMDB governance
4. Governance RACI

Correct Answer: D

 

Correct Answer

Answer D is correct because Governance RACI clarifies who is responsible, accountable, consulted, and informed for CMDB activities and decisions. It directly supports the requirement to remove ambiguity about who owns governance tasks and decisions.

Incorrect Answers

Answer A is incorrect because Continual improvement cycle is used to sustain CMDB quality after initial deployment; that is a different requirement from the one in the scenario.

Answer B is incorrect because CMDB Administrator is used to administer the ServiceNow CMDB implementation; that is a different requirement from the one in the scenario.

Answer C is incorrect because CMDB governance is used to establish repeatable accountability for CMDB quality and use; that is a different requirement from the one in the scenario.

 

Question 2

The required feature define the operationally important scope on which governance and data-quality efforts should concentrate first. What should the team select?

1. Data ownership by source and attribute
2. Principal classes
3. Configuration Manager
4. Governance RACI

Correct Answer: B

 

Correct Answer

Answer B is correct because Principal classes matches the described capability and is used to prioritize governance on CI classes with meaningful service impact.

Incorrect Answers

Answer A is incorrect because Data ownership by source and attribute is intended to prevent unmanaged overlap between people and data sources, which does not match the described function.

Answer C is incorrect because Configuration Manager is intended to oversee the configuration management process and its operating model, which does not match the described function.

Answer D is incorrect because Governance RACI is intended to remove ambiguity about who owns governance tasks and decisions, which does not match the described function.

 

Question 3

Which capability would you associate with this behavior: reviews data quality, resolves data issues, and helps enforce data standards across the CMDB.

1. CI Class Owner
2. Principal classes
3. Continual improvement cycle
4. Data Steward or CMDB Librarian

Correct Answer: D

 

Correct Answer

Answer D is correct because Data Steward or CMDB Librarian matches the described capability and is used to perform ongoing stewardship and remediation of CMDB data.

Incorrect Answers

Answer A is incorrect because CI Class Owner is intended to assign accountable ownership for the health of an important CI class, which does not match the described function.

Answer B is incorrect because Principal classes is intended to prioritize governance on CI classes with meaningful service impact, which does not match the described function.

Answer C is incorrect because Continual improvement cycle is intended to sustain CMDB quality after initial deployment, which does not match the described function.

 

Question 4

During an operational handoff, a data owner reviews Governance RACI. Which description is accurate?

1. Configures CMDB capabilities, rules, workspaces, and supporting platform functions.
2. Clarifies who is responsible, accountable, consulted, and informed for CMDB activities and decisions.
3. Defines decision rights, standards, ownership, processes, and controls that keep CMDB data trustworthy over time.
4. Uses metrics, remediation, ownership, and periodic review to improve CMDB quality instead of treating implementation as a one-time project.

Correct Answer: B

 

Correct Answer

Answer B is correct because Governance RACI clarifies who is responsible, accountable, consulted, and informed for CMDB activities and decisions.

Incorrect Answers

Answer A is incorrect because that description applies to CMDB Administrator, which is used to administer the ServiceNow CMDB implementation.

Answer C is incorrect because that description applies to CMDB governance, which is used to establish repeatable accountability for CMDB quality and use.

Answer D is incorrect because that description applies to Continual improvement cycle, which is used to sustain CMDB quality after initial deployment.

 

Question 5

How does Data ownership by source and attribute contribute to a well-governed CMDB?

1. To prevent unmanaged overlap between people and data sources.
2. To administer the ServiceNow CMDB implementation.
3. To assign accountable ownership for the health of an important CI class.
4. To establish repeatable accountability for CMDB quality and use.

Correct Answer: A

 

Correct Answer

Answer A is correct because Data ownership by source and attribute defines which team and integration are accountable for maintaining specific CI information.

Incorrect Answers

Answer B is incorrect because that outcome is associated with CMDB Administrator, not Data ownership by source and attribute.

Answer C is incorrect because that outcome is associated with CI Class Owner, not Data ownership by source and attribute.

Answer D is incorrect because that outcome is associated with CMDB governance, not Data ownership by source and attribute.

 

Question 6

What ServiceNow feature is being described: it coordinates configuration management practices, governance, and continual improvement of CMDB processes.

1. CI Class Owner
2. CMDB Administrator
3. Configuration Manager
4. Principal classes

Correct Answer: C

 

Correct Answer

Answer C is correct because Configuration Manager matches the described capability and is used to oversee the configuration management process and its operating model.

Incorrect Answers

Answer A is incorrect because CI Class Owner is intended to assign accountable ownership for the health of an important CI class, which does not match the described function.

Answer B is incorrect because CMDB Administrator is intended to administer the ServiceNow CMDB implementation, which does not match the described function.

Answer D is incorrect because Principal classes is intended to prioritize governance on CI classes with meaningful service impact, which does not match the described function.

 

Question 7

The documentation says a capability defines decision rights, standards, ownership, processes, and controls that keep CMDB data trustworthy over time. Which capability is this?

1. Configuration Manager
2. Managed by group
3. CMDB governance
4. Data Steward or CMDB Librarian

Correct Answer: C

 

Correct Answer

Answer C is correct because CMDB governance matches the described capability and is used to establish repeatable accountability for CMDB quality and use.

Incorrect Answers

Answer A is incorrect because Configuration Manager is intended to oversee the configuration management process and its operating model, which does not match the described function.

Answer B is incorrect because Managed by group is intended to route operational responsibility to the team that manages the CI, which does not match the described function.

Answer D is incorrect because Data Steward or CMDB Librarian is intended to perform ongoing stewardship and remediation of CMDB data, which does not match the described function.

 

Question 8

The CMDB design calls for the ability to administer the ServiceNow CMDB implementation. What should the team use?

1. Governance RACI
2. Data Steward or CMDB Librarian
3. CMDB Administrator
4. Managed by group

Correct Answer: C

 

Correct Answer

Answer C is correct because CMDB Administrator configures CMDB capabilities, rules, workspaces, and supporting platform functions. It directly supports the requirement to administer the ServiceNow CMDB implementation.

Incorrect Answers

Answer A is incorrect because Governance RACI is used to remove ambiguity about who owns governance tasks and decisions; that is a different requirement from the one in the scenario.

Answer B is incorrect because Data Steward or CMDB Librarian is used to perform ongoing stewardship and remediation of CMDB data; that is a different requirement from the one in the scenario.

Answer D is incorrect because Managed by group is used to route operational responsibility to the team that manages the CI; that is a different requirement from the one in the scenario.

 

Question 9

Which statement correctly characterizes Data ownership by source and attribute?

1. Defines which team and integration are accountable for maintaining specific CI information.
2. Is accountable for standards, ownership, and quality expectations for a specific CI class.
3. Configures CMDB capabilities, rules, workspaces, and supporting platform functions.
4. Defines decision rights, standards, ownership, processes, and controls that keep CMDB data trustworthy over time.

Correct Answer: A

 

Correct Answer

Answer A is correct because Data ownership by source and attribute defines which team and integration are accountable for maintaining specific CI information.

Incorrect Answers

Answer B is incorrect because that description applies to CI Class Owner, which is used to assign accountable ownership for the health of an important CI class.

Answer C is incorrect because that description applies to CMDB Administrator, which is used to administer the ServiceNow CMDB implementation.

Answer D is incorrect because that description applies to CMDB governance, which is used to establish repeatable accountability for CMDB quality and use.

 

Question 10

Which feature fits this description: configures CMDB capabilities, rules, workspaces, and supporting platform functions.

1. Governance RACI
2. CMDB Administrator
3. Data Steward or CMDB Librarian
4. Managed by group

Correct Answer: B

 

Correct Answer

Answer B is correct because CMDB Administrator matches the described capability and is used to administer the ServiceNow CMDB implementation.

Incorrect Answers

Answer A is incorrect because Governance RACI is intended to remove ambiguity about who owns governance tasks and decisions, which does not match the described function.

Answer C is incorrect because Data Steward or CMDB Librarian is intended to perform ongoing stewardship and remediation of CMDB data, which does not match the described function.

Answer D is incorrect because Managed by group is intended to route operational responsibility to the team that manages the CI, which does not match the described function.

 

Question 11

A team plans to use CMDB Administrator. Which outcome aligns with its intended purpose?

1. To perform ongoing stewardship and remediation of CMDB data.
2. To remove ambiguity about who owns governance tasks and decisions.
3. To route operational responsibility to the team that manages the CI.
4. To administer the ServiceNow CMDB implementation.

Correct Answer: D

 

Correct Answer

Answer D is correct because CMDB Administrator configures CMDB capabilities, rules, workspaces, and supporting platform functions.

Incorrect Answers

Answer A is incorrect because that outcome is associated with Data Steward or CMDB Librarian, not CMDB Administrator.

Answer B is incorrect because that outcome is associated with Governance RACI, not CMDB Administrator.

Answer C is incorrect because that outcome is associated with Managed by group, not CMDB Administrator.

 

Question 12

Which description best explains how CI Class Owner fits into ServiceNow CMDB?

1. Is accountable for standards, ownership, and quality expectations for a specific CI class.
2. Clarifies who is responsible, accountable, consulted, and informed for CMDB activities and decisions.
3. Defines which team and integration are accountable for maintaining specific CI information.
4. Identifies the group responsible for operational management of a CI.

Correct Answer: A

 

Correct Answer

Answer A is correct because CI Class Owner is accountable for standards, ownership, and quality expectations for a specific CI class.

Incorrect Answers

Answer B is incorrect because that description applies to Governance RACI, which is used to remove ambiguity about who owns governance tasks and decisions.

Answer C is incorrect because that description applies to Data ownership by source and attribute, which is used to prevent unmanaged overlap between people and data sources.

Answer D is incorrect because that description applies to Managed by group, which is used to route operational responsibility to the team that manages the CI.

 

Question 13

A project requirement states that the platform must establish repeatable accountability for CMDB quality and use. Which feature satisfies it?

1. Configuration Manager
2. Data Steward or CMDB Librarian
3. CMDB governance
4. Managed by group

Correct Answer: C

 

Correct Answer

Answer C is correct because CMDB governance defines decision rights, standards, ownership, processes, and controls that keep CMDB data trustworthy over time. It directly supports the requirement to establish repeatable accountability for CMDB quality and use.

Incorrect Answers

Answer A is incorrect because Configuration Manager is used to oversee the configuration management process and its operating model; that is a different requirement from the one in the scenario.

Answer B is incorrect because Data Steward or CMDB Librarian is used to perform ongoing stewardship and remediation of CMDB data; that is a different requirement from the one in the scenario.

Answer D is incorrect because Managed by group is used to route operational responsibility to the team that manages the CI; that is a different requirement from the one in the scenario.

 

Question 14

Which governance role is responsible for overseeing the configuration management process and its operating model?

1. Configuration Manager
2. Principal classes
3. CI Class Owner
4. CMDB Administrator

Correct Answer: A

 

Correct Answer

Answer A is correct because Configuration Manager coordinates configuration management practices, governance, and continual improvement of CMDB processes. It directly supports the requirement to oversee the configuration management process and its operating model.

Incorrect Answers

Answer B is incorrect because Principal classes is used to prioritize governance on CI classes with meaningful service impact; that is a different requirement from the one in the scenario.

Answer C is incorrect because CI Class Owner is used to assign accountable ownership for the health of an important CI class; that is a different requirement from the one in the scenario.

Answer D is incorrect because CMDB Administrator is used to administer the ServiceNow CMDB implementation; that is a different requirement from the one in the scenario.

 

Question 15

Which result is most directly associated with Managed by group?

1. To prioritize governance on CI classes with meaningful service impact.
2. To route operational responsibility to the team that manages the CI.
3. To establish repeatable accountability for CMDB quality and use.
4. To sustain CMDB quality after initial deployment.

Correct Answer: B

 

Correct Answer

Answer B is correct because Managed by group identifies the group responsible for operational management of a CI.

Incorrect Answers

Answer A is incorrect because that outcome is associated with Principal classes, not Managed by group.

Answer C is incorrect because that outcome is associated with CMDB governance, not Managed by group.

Answer D is incorrect because that outcome is associated with Continual improvement cycle, not Managed by group.

 

Question 16

What outcome should a team expect from Configuration Manager?

1. To assign accountable ownership for the health of an important CI class.
2. To oversee the configuration management process and its operating model.
3. To administer the ServiceNow CMDB implementation.
4. To prioritize governance on CI classes with meaningful service impact.

Correct Answer: B

 

Correct Answer

Answer B is correct because Configuration Manager coordinates configuration management practices, governance, and continual improvement of CMDB processes.

Incorrect Answers

Answer A is incorrect because that outcome is associated with CI Class Owner, not Configuration Manager.

Answer C is incorrect because that outcome is associated with CMDB Administrator, not Configuration Manager.

Answer D is incorrect because that outcome is associated with Principal classes, not Configuration Manager.

 

Question 17

Which named capability corresponds to this definition: defines which team and integration are accountable for maintaining specific CI information.

1. CMDB governance
2. Data ownership by source and attribute
3. CI Class Owner
4. CMDB Administrator

Correct Answer: B

 

Correct Answer

Answer B is correct because Data ownership by source and attribute matches the described capability and is used to prevent unmanaged overlap between people and data sources.

Incorrect Answers

Answer A is incorrect because CMDB governance is intended to establish repeatable accountability for CMDB quality and use, which does not match the described function.

Answer C is incorrect because CI Class Owner is intended to assign accountable ownership for the health of an important CI class, which does not match the described function.

Answer D is incorrect because CMDB Administrator is intended to administer the ServiceNow CMDB implementation, which does not match the described function.

 

Question 18

How should CMDB Administrator be described in an implementation design?

1. Reviews data quality, resolves data issues, and helps enforce data standards across the CMDB.
2. Identifies the group responsible for operational management of a CI.
3. Clarifies who is responsible, accountable, consulted, and informed for CMDB activities and decisions.
4. Configures CMDB capabilities, rules, workspaces, and supporting platform functions.

Correct Answer: D

 

Correct Answer

Answer D is correct because CMDB Administrator configures CMDB capabilities, rules, workspaces, and supporting platform functions.

Incorrect Answers

Answer A is incorrect because that description applies to Data Steward or CMDB Librarian, which is used to perform ongoing stewardship and remediation of CMDB data.

Answer B is incorrect because that description applies to Managed by group, which is used to route operational responsibility to the team that manages the CI.

Answer C is incorrect because that description applies to Governance RACI, which is used to remove ambiguity about who owns governance tasks and decisions.

 

Question 19

Which ServiceNow component is most appropriate for a team that needs to assign accountable ownership for the health of an important CI class?

1. Data ownership by source and attribute
2. Governance RACI
3. Managed by group
4. CI Class Owner

Correct Answer: D

 

Correct Answer

Answer D is correct because CI Class Owner is accountable for standards, ownership, and quality expectations for a specific CI class. It directly supports the requirement to assign accountable ownership for the health of an important CI class.

Incorrect Answers

Answer A is incorrect because Data ownership by source and attribute is used to prevent unmanaged overlap between people and data sources; that is a different requirement from the one in the scenario.

Answer B is incorrect because Governance RACI is used to remove ambiguity about who owns governance tasks and decisions; that is a different requirement from the one in the scenario.

Answer C is incorrect because Managed by group is used to route operational responsibility to the team that manages the CI; that is a different requirement from the one in the scenario.

 

Question 20

Which description belongs to Continual improvement cycle?

1. Uses metrics, remediation, ownership, and periodic review to improve CMDB quality instead of treating implementation as a one-time project.
2. Coordinates configuration management practices, governance, and continual improvement of CMDB processes.
3. Defines which team and integration are accountable for maintaining specific CI information.
4. Reviews data quality, resolves data issues, and helps enforce data standards across the CMDB.

Correct Answer: A

 

Correct Answer

Answer A is correct because Continual improvement cycle uses metrics, remediation, ownership, and periodic review to improve CMDB quality instead of treating implementation as a one-time project.

Incorrect Answers

Answer B is incorrect because that description applies to Configuration Manager, which is used to oversee the configuration management process and its operating model.

Answer C is incorrect because that description applies to Data ownership by source and attribute, which is used to prevent unmanaged overlap between people and data sources.

Answer D is incorrect because that description applies to Data Steward or CMDB Librarian, which is used to perform ongoing stewardship and remediation of CMDB data.

 

Question 21

Which ServiceNow capability would you recommend to sustain CMDB quality after initial deployment?

1. Configuration Manager
2. Data Steward or CMDB Librarian
3. Data ownership by source and attribute
4. Continual improvement cycle

Correct Answer: D

 

Correct Answer

Answer D is correct because Continual improvement cycle uses metrics, remediation, ownership, and periodic review to improve CMDB quality instead of treating implementation as a one-time project. It directly supports the requirement to sustain CMDB quality after initial deployment.

Incorrect Answers

Answer A is incorrect because Configuration Manager is used to oversee the configuration management process and its operating model; that is a different requirement from the one in the scenario.

Answer B is incorrect because Data Steward or CMDB Librarian is used to perform ongoing stewardship and remediation of CMDB data; that is a different requirement from the one in the scenario.

Answer C is incorrect because Data ownership by source and attribute is used to prevent unmanaged overlap between people and data sources; that is a different requirement from the one in the scenario.

 

Question 22

Which definition of Configuration Manager is correct?

1. Coordinates configuration management practices, governance, and continual improvement of CMDB processes.
2. Is accountable for standards, ownership, and quality expectations for a specific CI class.
3. Define the operationally important scope on which governance and data-quality efforts should concentrate first.
4. Configures CMDB capabilities, rules, workspaces, and supporting platform functions.

Correct Answer: A

 

Correct Answer

Answer A is correct because Configuration Manager coordinates configuration management practices, governance, and continual improvement of CMDB processes.

Incorrect Answers

Answer B is incorrect because that description applies to CI Class Owner, which is used to assign accountable ownership for the health of an important CI class.

Answer C is incorrect because that description applies to Principal classes, which is used to prioritize governance on CI classes with meaningful service impact.

Answer D is incorrect because that description applies to CMDB Administrator, which is used to administer the ServiceNow CMDB implementation.

 

Question 23

Which result is most directly associated with CI Class Owner?

1. To assign accountable ownership for the health of an important CI class.
2. To remove ambiguity about who owns governance tasks and decisions.
3. To prevent unmanaged overlap between people and data sources.
4. To route operational responsibility to the team that manages the CI.

Correct Answer: A

 

Correct Answer

Answer A is correct because CI Class Owner is accountable for standards, ownership, and quality expectations for a specific CI class.

Incorrect Answers

Answer B is incorrect because that outcome is associated with Governance RACI, not CI Class Owner.

Answer C is incorrect because that outcome is associated with Data ownership by source and attribute, not CI Class Owner.

Answer D is incorrect because that outcome is associated with Managed by group, not CI Class Owner.

 

Question 24

Which requirement is CMDB governance designed to address?

1. To route operational responsibility to the team that manages the CI.
2. To perform ongoing stewardship and remediation of CMDB data.
3. To establish repeatable accountability for CMDB quality and use.
4. To oversee the configuration management process and its operating model.

Correct Answer: C

 

Correct Answer

Answer C is correct because CMDB governance defines decision rights, standards, ownership, processes, and controls that keep CMDB data trustworthy over time.

Incorrect Answers

Answer A is incorrect because that outcome is associated with Managed by group, not CMDB governance.

Answer B is incorrect because that outcome is associated with Data Steward or CMDB Librarian, not CMDB governance.

Answer D is incorrect because that outcome is associated with Configuration Manager, not CMDB governance.

 

Question 25

Which statement would correctly document Principal classes?

1. Define the operationally important scope on which governance and data-quality efforts should concentrate first.
2. Defines which team and integration are accountable for maintaining specific CI information.
3. Coordinates configuration management practices, governance, and continual improvement of CMDB processes.
4. Clarifies who is responsible, accountable, consulted, and informed for CMDB activities and decisions.

Correct Answer: A

 

Correct Answer

Answer A is correct because Principal classes define the operationally important scope on which governance and data-quality efforts should concentrate first.

Incorrect Answers

Answer B is incorrect because that description applies to Data ownership by source and attribute, which is used to prevent unmanaged overlap between people and data sources.

Answer C is incorrect because that description applies to Configuration Manager, which is used to oversee the configuration management process and its operating model.

Answer D is incorrect because that description applies to Governance RACI, which is used to remove ambiguity about who owns governance tasks and decisions.

 

Question 26

Why would a CMDB team implement Continual improvement cycle?

1. To prevent unmanaged overlap between people and data sources.
2. To perform ongoing stewardship and remediation of CMDB data.
3. To sustain CMDB quality after initial deployment.
4. To oversee the configuration management process and its operating model.

Correct Answer: C

 

Correct Answer

Answer C is correct because Continual improvement cycle uses metrics, remediation, ownership, and periodic review to improve CMDB quality instead of treating implementation as a one-time project.

Incorrect Answers

Answer A is incorrect because that outcome is associated with Data ownership by source and attribute, not Continual improvement cycle.

Answer B is incorrect because that outcome is associated with Data Steward or CMDB Librarian, not Continual improvement cycle.

Answer D is incorrect because that outcome is associated with Configuration Manager, not Continual improvement cycle.

 

Question 27

The CMDB design calls for the ability to perform ongoing stewardship and remediation of CMDB data. What should the team use?

1. Continual improvement cycle
2. Principal classes
3. Data Steward or CMDB Librarian
4. CI Class Owner

Correct Answer: C

 

Correct Answer

Answer C is correct because Data Steward or CMDB Librarian reviews data quality, resolves data issues, and helps enforce data standards across the CMDB. It directly supports the requirement to perform ongoing stewardship and remediation of CMDB data.

Incorrect Answers

Answer A is incorrect because Continual improvement cycle is used to sustain CMDB quality after initial deployment; that is a different requirement from the one in the scenario.

Answer B is incorrect because Principal classes is used to prioritize governance on CI classes with meaningful service impact; that is a different requirement from the one in the scenario.

Answer D is incorrect because CI Class Owner is used to assign accountable ownership for the health of an important CI class; that is a different requirement from the one in the scenario.

 

Question 28

A data owner asks how to prioritize governance on CI classes with meaningful service impact. Which capability should be recommended?

1. Data ownership by source and attribute
2. Principal classes
3. Configuration Manager
4. Governance RACI

Correct Answer: B

 

Correct Answer

Answer B is correct because Principal classes define the operationally important scope on which governance and data-quality efforts should concentrate first. It directly supports the requirement to prioritize governance on CI classes with meaningful service impact.

Incorrect Answers

Answer A is incorrect because Data ownership by source and attribute is used to prevent unmanaged overlap between people and data sources; that is a different requirement from the one in the scenario.

Answer C is incorrect because Configuration Manager is used to oversee the configuration management process and its operating model; that is a different requirement from the one in the scenario.

Answer D is incorrect because Governance RACI is used to remove ambiguity about who owns governance tasks and decisions; that is a different requirement from the one in the scenario.

 

Question 29

Which operational goal is best served by Data Steward or CMDB Librarian?

1. To prioritize governance on CI classes with meaningful service impact.
2. To sustain CMDB quality after initial deployment.
3. To assign accountable ownership for the health of an important CI class.
4. To perform ongoing stewardship and remediation of CMDB data.

Correct Answer: D

 

Correct Answer

Answer D is correct because Data Steward or CMDB Librarian reviews data quality, resolves data issues, and helps enforce data standards across the CMDB.

Incorrect Answers

Answer A is incorrect because that outcome is associated with Principal classes, not Data Steward or CMDB Librarian.

Answer B is incorrect because that outcome is associated with Continual improvement cycle, not Data Steward or CMDB Librarian.

Answer C is incorrect because that outcome is associated with CI Class Owner, not Data Steward or CMDB Librarian.

 

Question 30

The solution design references a component that clarifies who is responsible, accountable, consulted, and informed for CMDB activities and decisions. Which component is it?

1. Continual improvement cycle
2. Governance RACI
3. CMDB Administrator
4. CMDB governance

Correct Answer: B

 

Correct Answer

Answer B is correct because Governance RACI matches the described capability and is used to remove ambiguity about who owns governance tasks and decisions.

Incorrect Answers

Answer A is incorrect because Continual improvement cycle is intended to sustain CMDB quality after initial deployment, which does not match the described function.

Answer C is incorrect because CMDB Administrator is intended to administer the ServiceNow CMDB implementation, which does not match the described function.

Answer D is incorrect because CMDB governance is intended to establish repeatable accountability for CMDB quality and use, which does not match the described function.