Microsoft AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals Objectives Explained: What Each Domain Really Requires
The current AB-900 study guide organizes the exam around three skill areas measured as of July 22, 2026: identify the core features and objects of Microsoft 365 services at 30 to 35 percent; understand data protection and governance tasks for Microsoft 365 and Copilot at 35 to 40 percent; and perform basic administrative tasks for Copilot and agents at 25 to 30 percent. A separate Microsoft notice sets October 14, 2026 as the next English-content revision date. Treat that date as a hard version boundary in your preparation plan.
An objectives guide should do more than restate the bullets. The important question is what each verb demands from you. “Identify” usually means you must select the correct object, feature, or administrative tool from a scenario. “Understand” means you should be able to explain relationships, consequences, and tradeoffs, not just define a term. “Perform basic administrative tasks” implies a stronger operational model: you should know the sequence, prerequisite, target object, and verification point for a common action even if the exam does not require a full production deployment.
If you need a whole-exam sequence before drilling these bullets, the AB-900 preparation roadmap explains how the identity, data-governance, Copilot, and agent layers fit together. This article stays narrower: it translates the published objectives into observable administrative skills.
Domain one is the control-plane foundation for everything that follows. If you confuse a user with a group, a SharePoint site with a Teams team, a mailbox with a distribution group, or an application registration with an enterprise application, Copilot and governance questions become harder because you no longer know which object owns the behavior. Study this domain as an object-and-boundary map rather than as a list of portals.
The strongest preparation method is to attach every objective to three questions: What object is being changed? Which administrative surface owns that change? What observable result should follow? That structure converts vocabulary into administrative reasoning and prevents you from choosing a plausible tool that acts on the wrong layer.
The blueprint asks you to explain how license types assigned to users and groups affect access to Microsoft 365 features. You should understand direct and group-based entitlement conceptually and, more importantly, know what licensing does not do. A license can make a service available to a user, but it does not automatically grant access to every SharePoint site, mailbox, team, or protected resource in the tenant. Entitlement and data authorization are separate layers.
A useful scenario is a licensed employee who can sign in to Microsoft 365 but cannot use a particular feature. The correct investigation may involve the assigned service plan, group-based licensing path, workload availability, or feature configuration. If the feature loads but a document is unavailable, the problem may have moved from entitlement to content permissions. Practice stating which layer is proven by each symptom.
Users and groups also function as security objects. A group can simplify license assignment, application access, policy targeting, or resource authorization, but those are different uses. Do not assume that because a group is used for licensing it automatically becomes the correct SharePoint or conditional access scope. The objective tests whether you can identify the role of the object in context.
The study guide explicitly names domain names and organization settings. You should understand that tenant-level settings belong at a different scope from workload objects. A custom domain establishes an organizational identity namespace; it does not create a SharePoint site, team, mailbox permission, or Copilot license. Organization settings influence tenant behavior but should not be treated as a universal place to configure every Microsoft 365 feature.
When a question references tenant identity, verified domains, or organization-wide settings, first decide whether the requirement is truly tenant-level. If the request concerns one site, one team, one mailbox, or one application, a global organization setting may be too broad. This scope discipline is a recurring AB-900 pattern: choose the smallest administrative object that actually owns the requirement.
The Exchange objective focuses on identifying appropriate objects such as mailboxes and distribution groups. A mailbox stores and receives email for an identity or shared function. A distribution group primarily distributes messages to a set of recipients. Those functions can appear together in real environments, but they solve different requirements. If the scenario needs a shared repository of received messages and ongoing access, a mailbox concept is central. If it only needs message fan-out to members, a distribution group may be sufficient.
The exam does not require deep Exchange engineering, but it can test whether you send an Exchange problem to the correct object. Do not solve a collaboration membership problem by creating a mailing object, and do not assume a distribution group provides the same storage, delegated access, or lifecycle behavior as a mailbox. Translate the business requirement into object behavior first.
The current objectives name sites, libraries, folders, and the roles and permissions used for SharePoint. This is a high-value section because SharePoint permission design feeds directly into Copilot and agent data access. A site is a broader collaboration and permission boundary. Libraries organize document content with their own configuration and can participate in inheritance. Folders add structure but should not automatically become your default permission architecture.
You should be able to reason about inheritance, unique permissions, site roles, and the effect of broad sharing. If a user can read a file directly in SharePoint, that permission is relevant when Copilot later grounds a response. If the user cannot access the content directly, Copilot should not create a new privilege to retrieve it. Therefore an AI oversharing scenario may really be a SharePoint authorization problem that existed before Copilot was enabled.
When troubleshooting, verify effective access rather than intended design. A document can be broadly accessible because of site membership, a group, a sharing link, inherited permissions, or a deliberate exception. Identify the path that grants access before changing controls. Removing the wrong membership may break legitimate collaboration without addressing the actual oversharing mechanism.
The blueprint names teams, channels, and policies in the Teams admin context. A team is a collaboration container; channels organize conversations and content within that collaboration model; policies govern specific Teams capabilities and experiences. Membership and policy assignment are related but not interchangeable. A policy can change what a user can do without changing which team they belong to.
This matters in integrated scenarios because Teams content can rely on underlying Microsoft 365 services, including SharePoint for files. A candidate should not assume that a Teams policy fixes a SharePoint permission problem or that changing a SharePoint role necessarily changes every Teams experience. Identify the object and workload boundary before choosing the action.
The objectives require core Zero Trust principles. The useful exam model is verify explicitly, use least privilege, and assume breach. “Verify explicitly” means access decisions use relevant identity, device, location, risk, and context rather than trusting a network location by default. “Use least privilege” means identities receive the minimum required access for the necessary duration and scope. “Assume breach” means design monitoring, segmentation, response, and verification as though compromise is possible.
Do not memorize Zero Trust as three slogans disconnected from controls. Conditional Access can contribute to explicit verification. Privileged Identity Management can support time-bound privileged access. Audit and threat signals support detection and investigation. SharePoint permission cleanup and restricted access can reduce excessive authorization. Data labels and DLP can add content-aware protection. The objective is conceptual, but scenario answers often depend on recognizing which concrete control expresses the principle.
Authentication answers who or what is proving identity. Authorization answers what that authenticated identity is allowed to do. A successful sign-in does not prove access to every Microsoft 365 resource. A user can pass MFA and still be blocked by a conditional access requirement, lack an application assignment, lack a service entitlement, or have no permission to a SharePoint site.
Authentication methods are therefore only one part of the chain. Know why passwordless methods, MFA, and other supported methods strengthen identity verification, but do not confuse stronger authentication with broader resource access. A scenario that says the user has authenticated successfully is telling you to move downstream unless another clue points back to the sign-in method.
Single sign-on reduces repeated authentication across services when trust and identity conditions are satisfied. It does not mean “one login gives access to everything.” Authorization and workload permissions still apply. This is a common distractor pattern because SSO sounds like universal access if the distinction is weak.
The current objectives explicitly ask you to identify appropriate tools for common sign-in issues involving MFA, Conditional Access, and risky sign-ins. Build a diagnostic order. First identify the user, application, and time. Determine whether the sign-in attempt reached Entra. Review the result and policy evidence. If MFA was required, determine whether the challenge was satisfied or failed. If Conditional Access blocked the attempt, identify which policy and condition caused the result. If risk is present, separate the risk signal from the action a policy takes in response.
Avoid changing policies before reading the evidence. A sign-in failure caused by an MFA registration problem will not be solved by granting a SharePoint role. A Conditional Access block caused by device state will not be fixed by resetting a password unless the evidence also shows a credential problem. A risky sign-in indicator is an input to security decision-making, not an automatic proof that the user is malicious.
Identity Secure Score is a posture-oriented measurement that can highlight recommendations for improving identity security. Audit logs record activities that can support investigation and accountability. Privileged Identity Management governs privileged role activation and lifecycle. These three features answer different questions, so treat them as a set of contrasts.
If the scenario asks “How can we improve identity posture?” a secure-score signal may be relevant. If it asks “Who changed this configuration?” audit evidence is more direct. If it asks “How can administrators avoid standing privileged access and activate roles when needed?” PIM belongs in the discussion. Strong exam preparation means you can reject the other two because their purpose does not match the verb.
The objective includes both app registrations and enterprise applications. At this level, understand the relationship rather than memorizing every application setting. An app registration represents the application identity definition in its home tenant. An enterprise application is the service principal instance through which a tenant manages access, assignments, sign-in, and related policy for that application.
When a scenario asks about defining an application identity, redirecting, or configured permissions in the home context, app registration concepts may be involved. When it asks who in a tenant can sign in to or use the application, or how the tenant applies access controls to that application instance, enterprise application concepts become important. The goal is to identify the correct administrative object, not to become an OAuth protocol specialist.
The first domain also includes threat protection and intelligence plus the capabilities of Microsoft Defender XDR. You should understand the role of correlated security signals and cross-domain incident visibility without turning AB-900 into a security-operations expert exam. Defender XDR is relevant because identity, endpoint, email, and application signals can contribute to understanding a threat that affects Microsoft 365.
The exam can ask what kind of platform helps correlate and investigate security events versus what tool changes a user license or SharePoint permission. Keep detection and investigation separate from configuration ownership. Security telemetry can explain why access was risky, but a threat dashboard is not where you create every underlying access policy.
Domain two has the largest weighting range and the densest collection of similarly named capabilities. The easiest way to lose points is to learn each Purview feature as a definition without understanding its trigger, evidence, and action. Build a matrix in your notes with four columns: risk addressed, input signal, administrative action, and verification evidence. Then fill the matrix for each named capability.
The second major goal is to understand that Copilot amplifies the importance of existing Microsoft 365 governance. Because Copilot can locate and synthesize content the user is authorized to access, weak permission boundaries and oversharing can become more visible and more consequential. The objective is not “AI bypasses security”; it is “AI makes permission and data-governance quality more important.”
Data classification answers what kind of information you have. Sensitive information types and classifiers can identify categories of data. Sensitivity labels communicate classification and can apply protection behavior. Study the decision path: identify content, classify it, label it according to policy, and verify that the intended protection and markings apply. The label is not merely a visual tag if encryption or usage restrictions are associated with it.
In AI scenarios, sensitivity labels also matter because Microsoft Purview can use them in controls that restrict processing. However, do not assume a label automatically means Copilot can never use the content. Behavior depends on the label configuration, encryption rights, and any relevant DLP policy. Read the scenario for the actual control requirement.
DLP evaluates content and context so the organization can warn, restrict, or otherwise respond to risky handling. For Copilot, Microsoft documents controls that can restrict processing of files or email that meet configured conditions, including selected sensitivity labels. That is an active data-use control. Retention, by contrast, determines how long information is preserved or when it can be deleted according to policy. Both protect information, but they solve different lifecycle questions.
If a question says “prevent Copilot from processing highly confidential labeled files,” think about a DLP control that targets that processing scenario. If it says “retain records for seven years,” that is a lifecycle requirement. If it says “find where financial account numbers exist,” classification and exploration come first. One word in the requirement often separates the correct Purview capability from a plausible distractor.
Insider Risk Management uses signals and policy logic to identify potentially risky user activity. Communication Compliance focuses on communications that may violate organizational or regulatory policies. Both can involve human behavior, but the evidence and remediation workflows differ. A suspicious pattern of downloading sensitive files before departure is not the same kind of signal as inappropriate or regulated language in communications.
For exam preparation, write one scenario for each product where the other would be an attractive but wrong answer. This forces you to identify the evidence type. If the scenario’s central artifact is a user’s data-handling pattern, Insider Risk may fit. If the central artifact is the content of communications, Communication Compliance is the stronger conceptual match.
Compliance Manager is about assessing compliance posture, controls, risks, and improvement actions. Data Explorer helps identify and explore sensitive information. Activity Explorer focuses on actions involving data and labels, giving you evidence of what happened. eDiscovery content search supports investigation and collection of files and email relevant to a legal or compliance matter. These tools can appear adjacent because they all support governance, but they answer different questions.
Use the question stem as a routing mechanism. “What should we improve?” suggests posture and recommendations. “Where is the sensitive data?” suggests data exploration. “What did users do with the data?” suggests activity evidence. “Which messages and files are relevant to this investigation?” suggests eDiscovery search. The exam rarely needs an encyclopedic feature list if you can map the verb correctly.
Data Security Posture Management for AI is included explicitly in the objectives. Its value is not that it replaces Information Protection, DLP, or compliance controls. It brings AI-related discovery, posture, activity, and recommendations into a data-security view and can use existing Purview controls as remediation mechanisms. Think of it as an AI-focused posture and governance layer that helps administrators see where AI use intersects with sensitive data and risky access.
A common mistake is to select DSPM for AI whenever the word “Copilot” appears. If the requirement is to apply a sensitivity label, configure DLP, search a legal case, or fix a SharePoint permission, use the control that directly owns the requirement. DSPM for AI is more appropriate when the problem is discovering or governing AI-related data-security risk across the environment and using insights to drive remediation.
The objectives ask you to understand how Copilot accesses data and how Microsoft Graph influences responses. Microsoft documents that Microsoft 365 Copilot uses the user’s context and only accesses organizational data that the user is authorized to access. Microsoft Graph is part of the grounding path that retrieves relevant context within those access boundaries. This means Copilot does not grant a user new SharePoint, Teams, or mailbox permissions simply by generating a response.
The security implication is subtle. “Copilot respects permissions” does not mean “all Copilot data risk is solved.” If a site is overshared, the user may already be authorized to data they do not actually need. Copilot can make that data easier to discover. Therefore the correct remediation is often permission hygiene, restricted access, better sharing governance, classification, or DLP rather than treating Copilot as the root permission defect.
The same reasoning applies to agents grounded in Microsoft 365 content. An agent should operate within the user’s existing access boundary. Its maker’s broad access should not become a new permission grant to every consumer. When an agent returns different results for different users, that may be expected if their source permissions differ.
The objective specifically asks how permissions and other Microsoft 365, Purview, and Defender controls protect against risks. Build the layers in order. Identity establishes the actor. Authentication and Conditional Access influence whether the actor can sign in. Workload permissions determine what resources are authorized. Purview classification, labeling, DLP, retention, and monitoring govern how information is handled. Defender signals help detect and investigate threats. Audit evidence supports accountability and investigation.
A mature scenario answer changes the layer that is broken. Do not use DLP to repair a user who is missing a necessary SharePoint role. Do not grant broad SharePoint access because an agent’s deployment process is incomplete. Do not disable a security feature because a billing policy is misconfigured. The blueprint is testing whether you can preserve those boundaries while still seeing the whole system.
Responsible AI in this blueprint should be studied through administrative choices. Users need appropriate access, protected data needs appropriate controls, generated output needs human judgment where consequences matter, and AI capabilities should be deployed with monitoring and governance. Administrators should recognize that a fluent response can still be incomplete, that source permissions matter, and that organizations remain responsible for how AI features are configured and used.
Avoid turning responsible AI into a memorized ethics paragraph. Connect it to concrete tasks: least-privilege access, sensitivity and DLP controls, transparent governance, appropriate logging, adoption guidance, review of risky interactions, and lifecycle management for agents. The concept becomes exam-useful when you can identify which control reduces a specific risk.
The current objectives explicitly name tools for troubleshooting oversharing, a data access governance report in SharePoint, and SharePoint Advanced Management including restricted access control. The key skill is diagnosing why content is accessible to more people than intended. Check site membership, group membership, sharing links, inherited permissions, and any exceptions before choosing a remediation.
A data access governance report can help reveal access patterns or sharing risk that deserve review. Restricted access control can provide an additional boundary for selected sites by limiting access to specified groups even if content links or prior permissions would otherwise be broader. Do not treat restricted access as a reason to ignore ordinary permission hygiene; it is one control in a layered model.
For Copilot preparation, simulate the consequence. If an employee can directly open a document because a broad sharing link exists, Copilot may legitimately reference that accessible content. Fixing the link or access path changes the source authorization. That is more precise than blaming the AI layer for using a permission the tenant already granted.
The third domain shifts from “what exists and how it is protected” to “how an administrator operates Copilot and agents.” The word “basic” sets the depth, but the tasks are real: compare capabilities, understand licensing approaches, control features, assign licenses, manage pay-as-you-go billing policies, monitor usage and adoption, manage prompts, control agent access, create an agent, understand approval, and monitor lifecycle.
Study these as a service lifecycle. Before use, plan entitlement, billing, access, and governance. During deployment, assign licenses or billing policy, enable the required capabilities, and approve or publish agents appropriately. After deployment, monitor adoption, usage, operational insights, costs, and lifecycle. When something changes, update or retire the object deliberately.
The objectives ask you to compare built-in Copilot capabilities with agents. Copilot provides broad AI-assisted experiences across supported Microsoft 365 contexts. Agents can package more focused instructions, knowledge sources, and task behavior for a specific purpose. The important administrative question is not which is “better”; it is which capability matches the requirement and what additional access, approval, lifecycle, or monitoring the agent introduces.
A built-in Copilot capability may already satisfy a user’s general research, drafting, summarization, or analysis need. A custom agent becomes more appropriate when the organization needs a repeatable specialized experience grounded in selected knowledge or task logic. But specialization increases governance responsibility: administrators must know who can create, approve, discover, and use the agent and how its sources remain protected.
The blueprint specifically asks you to compare the Copilot monthly license model with pay-as-you-go approaches, including SharePoint-related scenarios. Study the commercial model at a conceptual administrative level. A per-user license provides entitlement to the licensed feature set for assigned users. Pay-as-you-go connects eligible usage to a billing policy and metered consumption. These models can produce different cost, rollout, and monitoring decisions.
In a scenario, identify whether the requirement is stable entitlement for a defined user population or metered access for a workload or usage pattern. Then identify which administrative object controls billing and how usage will be monitored. Do not confuse billing policy with data-access policy. Paying for a capability does not grant new SharePoint permissions, and restricting a SharePoint site does not automatically fix a consumption-budget issue.
The current objectives expect you to identify which Copilot features can be enabled or disabled and understand use cases for Researcher, Analyst, and custom agents. Learn these by outcome. Researcher is oriented toward research-oriented synthesis and information work. Analyst is aimed at analytical reasoning and data-oriented tasks. Custom agents address specialized organizational use cases where configured instructions and knowledge are needed.
The exam is unlikely to reward vague “AI can help productivity” statements. Ask what kind of task the user is performing, whether the built-in capability is sufficient, what data context is required, and what administrative controls apply. A feature should be enabled because its business use and governance are understood, not simply because it is available.
License assignment is an entitlement action. Verify the target users or groups, the required license, and whether assignment has propagated as expected. If group-based assignment is used, understand that membership changes can affect entitlement. When troubleshooting, separate “license absent” from “license present but feature disabled” and from “feature works but source data is inaccessible.”
Pay-as-you-go billing policies add a consumption and cost-management layer. You should understand that a billing policy connects eligible activity to the appropriate billing arrangement and must be monitored. If usage appears without expected value, the response is to inspect adoption and consumption evidence, population, and policy configuration. Do not solve a billing issue with an unrelated identity or Purview change.
The objectives name Copilot Analytics and the Microsoft 365 admin center for usage and adoption monitoring. Know the purpose: administrators need to understand whether eligible users are using the capabilities, how adoption changes over time, and where support or governance may be needed. Usage can justify training, licensing adjustments, or investigation, but raw activity is not the same as business outcome.
When exam scenarios ask how to determine whether a rollout is being adopted, choose an adoption or usage view rather than an audit tool designed primarily for security investigation. Conversely, if the requirement is to investigate a suspicious interaction, ordinary adoption metrics may be too aggregated. Again, select the evidence source that matches the question.
The current skills list includes saving, sharing, scheduling, and deleting prompts. That means prompts are not only transient text in an exam context. A saved or shared prompt has an owner and audience. A scheduled prompt has execution timing and may repeatedly access permitted data. A deleted prompt has lifecycle consequences. Administrators should recognize these as manageable objects or behaviors with governance implications.
A good scenario check asks whether the prompt itself contains sensitive information, whether its audience is appropriate, whether the underlying data access is correct, and whether a schedule could produce unintended repeated processing. Do not confuse prompt governance with source permission. A safe shared prompt can still retrieve overshared content if the source permissions are wrong; a well-permissioned source can still be used poorly if the prompt contains inappropriate sensitive data.
Agent administration begins with who can use or create an agent. Access should be deliberate. Creation should use approved knowledge and instructions. Approval determines whether the agent is suitable for broader organizational exposure. Monitoring then tracks usage, operational insights, and lifecycle across the relevant Microsoft 365 and Power Platform administrative experiences.
If an agent works for its creator but not another user, test the chain in order: is the consumer allowed to access the agent, has the agent completed required approval or publication, can the consumer access the knowledge sources, and is the agent operational? Do not simply copy the creator’s broad permissions to the consumer. That may hide the real problem and violate least privilege.
Lifecycle monitoring means you should also think beyond launch. Agents can become stale, unused, risky, or misaligned with current data. Administrators need a way to see use, operational state, and ownership so they can update or retire agents. The exam asks for basic administration, but this lifecycle mindset is what makes the tasks coherent.
A strong AB-900 question can touch more than one domain even if it is scored against one objective. Imagine a Copilot user receiving sensitive information from a SharePoint site. Domain one asks whether the user is actually authorized through site or group permissions. Domain two asks whether the data is correctly classified, labeled, protected by DLP, and monitored for oversharing. Domain three asks whether Copilot is properly licensed and governed. The best next action depends on which layer the evidence shows is wrong.
A second scenario: an agent has been created for an HR team but wider publication is not allowed until review. Domain three provides the approval and lifecycle concept. Domain one provides the identity and group access model. Domain two provides the data protection controls around HR content. “Approve the agent” is not automatically correct if its source site is already overshared; “fix permissions” is not automatically sufficient if the agent still lacks required approval.
A third scenario: a user cannot sign in to a Copilot-enabled workload after a policy change. Start with Entra sign-in evidence and Conditional Access, not Purview. If the sign-in succeeds but the user lacks the feature, check entitlement and feature configuration. If the feature works but the target file is unavailable, check content permissions. If the file is accessible but Copilot is prevented from processing it, inspect relevant DLP or sensitivity controls. One symptom can move through four different layers depending on the evidence.
Create one page or row for every published objective. In the first column, write the administrative object: user, group, license, mailbox, site, library, team, policy, Entra application, sensitivity label, DLP policy, agent, billing policy, or prompt. In the second, write the control plane. In the third, write the evidence that would prove success or failure. In the fourth, write one neighboring feature that is easy to confuse with it and the distinction.
For example, for “identify appropriate tools to troubleshoot sign-in issues,” the object is the user sign-in, the control plane is Entra, the evidence includes sign-in and policy results, and the likely distractors are SharePoint permissions or Copilot licensing. For “identify and respond to DLP alerts,” the object is a DLP policy match, the control plane is Purview, the evidence is the alert and related activity, and the distractor could be retention because both are governance controls. This notebook turns a flat syllabus into decision practice.
AB-900 does not require you to become an Exchange architect, SharePoint developer, Entra identity engineer, Purview investigator, and Copilot Studio developer simultaneously. Overlearning one specialty can crowd out the breadth the exam expects. Use the objective verbs to set depth. If the guide says identify an object, know its purpose, scope, and scenario distinction. If it says understand a control, know how it behaves and interacts with neighboring controls. If it says perform a basic administrative task, know the sequence, prerequisites, and verification evidence.
The best use of hands-on time is to make abstractions observable. Open the relevant admin center and locate the object. Trace a sign-in result. Review a site permission path. Examine where a sensitivity label or DLP policy would apply. Find usage reporting. Create a non-sensitive training agent if your environment permits it. You do not need production-scale complexity; you need enough real evidence that the terms stop being interchangeable.
The live certification page identifies October 14, 2026 as the next revision point for the English exam content. Because that date is only weeks away from this September 20 fact check, candidates with later appointments should schedule a blueprint review as part of their study plan. Compare the live skill areas, percentages, and bullets with your objective notebook and mark additions, removals, or wording changes.
Do not throw away stable fundamentals when an update arrives. Identity, permission boundaries, Purview governance, and AI administration remain connected concepts even when product details move. Update the delta first, then decide whether a deeper relearn is necessary. This is more efficient than restarting the entire course every time Microsoft changes one objective bullet.
You are ready to move from learning into final review when you can take every published objective and explain it without repeating Microsoft’s wording. For each one, name a realistic administrative scenario, the object involved, the control plane, the evidence you would inspect, and one incorrect neighboring tool. If you can do that reliably, the objectives have become an operating model rather than a memorized list.
Your last mixed practice should deliberately remove chapter labels. Combine a sign-in failure, a SharePoint oversharing event, a DLP alert, a Copilot billing concern, and an agent-access problem in one session. Force yourself to identify the layer before selecting the tool. That is the reasoning AB-900 is designed to reward: not maximum depth in one product, but accurate administrative judgment across Microsoft 365, security, governance, Copilot, and agents.
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