PMI PMP Project Closure and Operational Transition Practice Test

 

Topic 19 covers project closure and operational transition for the PMI Project Management Professional (PMP) certification. These original scenarios apply the July 2026 exam objectives across predictive, agile and hybrid projects. Use the stated constraints to select one answer unless the question specifies otherwise. For broader preparation, visit the PMP Exam Dumps page. Each option has an explanation of its role in the decision.

Question 1

The customer has signed acceptance of a scheduling system delivered through a fixed sequence of phases. The closure checklist also requires an accepted support transfer, but the service desk has no trained agents or agreed escalation route. What should the project manager recommend?

1. Withdraw product acceptance until every support agent has completed training.
2. Ask the customer to extend acceptance to cover the service desk by email.
3. Close the project and ask the service desk to resolve staffing during live use.
4. Record acceptance and finish the support transfer before requesting closure.
5. Keep the entire development team assigned until all future incidents are resolved.

Correct Answer: D

 

Correct Answer

Answer D is correct because the signature confirms the deliverable decision, while the separate support condition remains unmet. Closure should follow an agreed, usable service arrangement rather than treating acceptance as evidence of operational capability.

Incorrect Answers

Answer A is incorrect because acceptance and operational readiness are separate decisions here. There is no evidence that the delivered functionality failed its criteria, so reversing that decision obscures the actual remaining work.

Answer B is incorrect because the customer can accept the deliverable but an expanded signature does not create trained support capacity or an escalation route. The receiving operation must actually be ready.

Answer C is incorrect because the stated checklist makes support transfer a closure condition. Sending an unaccepted responsibility to the service desk leaves a predictable ownership gap despite the customer’s signature.

Answer E is incorrect because indefinite retention provides no defined transfer point and confuses ongoing service work with project responsibilities. A specific readiness plan can close the documented gap without an unlimited commitment.

 

Question 2

A hybrid rollout has two cosmetic defects. The agreed policy permits closure with minor defects only when the customer accepts the exceptions and a funded service owner accepts each correction. Testing has confirmed that both defects are minor. Which remaining actions satisfy the policy? Choose TWO.

1. Reclassify the defects as enhancement requests in the final report.
2. Retain the original project manager as the owner after the project assignment ends.
3. Transfer each correction to a funded service owner with a due date.
4. Obtain documented customer acceptance of the two named exceptions.
5. Ask the test lead to sign closure on behalf of the customer and service owner.
6. Move the defects to the next product backlog and let capacity be decided later.

Correct Answers: C, D

 

Correct Answers

Answer C is correct because this establishes who will complete the residual work and with what resources. The project can then end without making the defects disappear or leaving them with a disbanded team.

Answer D is correct because classification as minor does not establish customer consent. Recording the exact exceptions preserves the boundary of acceptance and prevents a broad statement from concealing known unfinished work.

Incorrect Answers

Answer A is incorrect because the findings are known failures against existing expectations. Relabeling them changes the record without resolving the conditions under which the customer can accept them.

Answer B is incorrect because naming an unavailable person does not create the funded service responsibility required by policy. The handover must be accepted by someone able to act after closure.

Answer E is incorrect because the test lead supplied severity evidence, not the two different authorizations required by policy. Technical classification cannot replace customer acceptance and operational commitment.

Answer F is incorrect because backlog visibility helps tracking but does not meet the required funded ownership. A future prioritization decision could indefinitely defer work that the closure agreement assumes will be completed.

 

Question 3

A sponsor has formally terminated a predictive facility project because the site is no longer available. Forty percent of the equipment has been purchased, and a supplier cancellation charge remains to be assessed. What should the project manager do next?

1. Release the team immediately and leave the cancellation charge with accounts payable.
2. Keep the project in execution until the original completion date arrives.
3. Request normal completion acceptance for the purchased equipment as the whole facility.
4. Spend the remaining budget installing the equipment at an unapproved alternative site.
5. Execute a controlled termination plan covering assets, obligations, records and reassignment.

Correct Answer: E

 

Correct Answer

Answer E is correct because termination ends the delivery objective but leaves purchased assets and contractual exposure to be handled. An orderly closeout establishes disposition and accountable follow-up instead of assuming cancellation erases commitments.

Incorrect Answers

Answer A is incorrect because accounts payable may process an approved payment but cannot infer the disposition of equipment or resolve all open obligations. Closing coordination is still required before responsible release.

Answer B is incorrect because the scheduled finish does not provide a reason to continue an expressly terminated effort. The remaining work is controlled closeout, including the unresolved charge, rather than normal delivery.

Answer C is incorrect because purchasing some equipment does not deliver the facility that was authorized. The record should describe the partial outputs and termination, not misrepresent them as completed scope.

Answer D is incorrect because the sponsor has terminated the project, and a new site would require a separately justified decision. Unspent authorization is not permission to invent a replacement objective.

 

Question 4

A payment service has completed 14 days of enhanced post-launch support. Exit requires at least 14 days, five consecutive completed days without a severity-one incident, and operations acceptance of the support load. A severity-one incident occurred on day 12 and is resolved. Operations has accepted the load. At the end of day 14, what should the project manager recommend?

1. Use the proportion of incident-free days across the full period to authorize exit.
2. Continue enhanced support until the incident-free condition is demonstrated.
3. End enhanced support because the incident is resolved and operations has accepted.
4. Obtain a second operations signature and treat it as evidence that the remaining condition is met.
5. Restart the entire 14-day minimum period after the incident was resolved.

Correct Answer: B

 

Correct Answer

Answer B is correct because the minimum duration and receiving-owner conditions are met, but only days 13 and 14 form the current incident-free sequence. Resolving the incident does not retroactively make day 12 incident-free.

Incorrect Answers

Answer A is incorrect because the rule specifies consecutive completed days, not an average over the support period. A favorable overall percentage would not satisfy that persistence condition.

Answer C is incorrect because resolution and receiving capacity are relevant, but the exit rule separately requires five consecutive completed incident-free days. Two satisfied conditions cannot substitute for the third.

Answer D is incorrect because another acceptance signature does not create additional incident-free operating history. The required evidence concerns actual completed days under the service conditions.

Answer E is incorrect because the policy does not require a new 14-day period after each incident. It requires a five-day incident-free sequence in addition to the already completed minimum duration.

 

Question 5

A predictive cutover plan requires continuous staffed support from Friday 18:00 until Monday 06:00. The project team covers Friday 18:00 to Saturday 18:00; operations covers Sunday 06:00 to Monday 06:00. Both teams have accepted those shifts. What must be resolved before readiness approval?

1. Assign and confirm the missing 12-hour support shift.
2. Replace continuous support with an emergency contact number for the gap.
3. Extend project support to Sunday 18:00 because 24 hours are missing.
4. Add a six-hour shift on Sunday evening to balance team workloads.
5. Approve readiness because two accepted shifts provide a full weekend of support.

Correct Answer: A

 

Correct Answer

Answer A is correct because the requirement spans 60 hours, while the two accepted shifts cover 24 hours each. The uncovered interval is Saturday 18:00 to Sunday 06:00, so named coverage for those 12 hours is still needed.

Incorrect Answers

Answer B is incorrect because the plan requires staffed support, and no exception has been approved. A contact number alone does not establish that someone is assigned and available throughout the uncovered interval.

Answer C is incorrect because only 12 hours are uncovered. Extending that far would also overlap operations for 12 hours and overstates the minimum required correction.

Answer D is incorrect because the Sunday evening interval is already within the operations shift. Additional staffing there would not cover the actual gap beginning on Saturday evening.

Answer E is incorrect because the label weekend does not establish continuous coverage. The explicit shift boundaries leave an interval without an accountable staffed response.

 

Question 6

A laboratory installation is accepted. Its contract includes a one-year supplier warranty. Organizational policy permits project closure after warranty administration is transferred to an authorized operations owner; all other closure conditions are complete. How should the project manager proceed?

1. Treat acceptance as confirmation that future defects are outside supplier responsibility.
2. Close now and retain warranty correspondence in the project manager’s personal mailbox.
3. Keep the project open for the full warranty year in case a claim arises.
4. Transfer warranty records and claim responsibilities, then request closure.
5. Ask the supplier to shorten the warranty to the project closure date.

Correct Answer: D

 

Correct Answer

Answer D is correct because the policy separates continuing warranty administration from the project. An accepted transfer preserves the ability to claim support while allowing the completed temporary organization to close.

Incorrect Answers

Answer A is incorrect because acceptance does not override the stated warranty. The project should preserve that continuing obligation and its claim route rather than inventing a waiver.

Answer B is incorrect because operations would lack a controlled record and accepted responsibility for claims. Personal access is especially fragile when the manager changes assignments after closure.

Answer C is incorrect because the policy explicitly permits a transfer, so elapsed warranty time is not a closure prerequisite. An open project is unnecessary once a capable owner accepts administration.

Answer E is incorrect because reducing protection would remove a useful contractual benefit merely to simplify administration. The existing policy already provides a way to close without surrendering coverage.

 

Question 7

A hybrid deployment serves four regions. Three regions have accepted their releases, while the fourth remains in migration testing. The charter permits separate regional handovers but defines closure only after all four regions meet exit criteria. What is the most accurate status?

1. The project is closed because most intended users have access to the service.
2. None of the regional handovers should be recognized until the final region passes.
3. The fourth region automatically becomes operational enhancement work.
4. Three regional handovers are complete; project closure remains pending.
5. Reopen all three accepted releases to align their dates with the fourth region.

Correct Answer: D

 

Correct Answer

Answer D is correct because local acceptance supports the completed regional transitions, but the project boundary still includes the fourth region. Reporting both levels preserves useful progress without overstating completion.

Incorrect Answers

Answer A is incorrect because a majority of users is not the charter’s closure rule. The fourth region remains authorized scope with unmet exit criteria regardless of its population.

Answer B is incorrect because the charter explicitly allows separate handovers. Suppressing completed transitions confuses project closure with incremental operational ownership and gives an inaccurate status.

Answer C is incorrect because incomplete migration is still within the authorized project scope. It can move to another owner only through an explicit decision, not because other regions finished first.

Answer E is incorrect because no defect in those acceptances is stated. Common dates would not solve the remaining migration work and would discard valid evidence of completed handovers.

 

Question 8

User testing of a new reporting tool is complete. Business analysts have recorded successful results, but the acceptance plan names the finance director as the acceptance authority. There is no delegation, and the director has not reviewed the evidence. Which action is appropriate?

1. Use the analysts’ test record as the formal acceptance signature.
2. Ask the developers to certify acceptance because they implemented every requirement.
3. Repeat testing with more users before involving the finance director.
4. Submit the results to the finance director for the acceptance decision.
5. Record acceptance as implied because the finance director has not objected.

Correct Answer: D

 

Correct Answer

Answer D is correct because testing provides evidence against criteria, while the plan assigns authority to a particular role. Obtaining that decision completes the missing acceptance step without repeating valid testing.

Incorrect Answers

Answer A is incorrect because the analysts verified behavior but were not delegated acceptance authority. A technically sound result cannot silently change the project’s decision rights.

Answer B is incorrect because implementation knowledge does not confer the authority assigned to the finance director. Developer certification would not resolve the missing business decision.

Answer C is incorrect because no deficiency in coverage or results is identified. Extra testing delays the decision while leaving the authority gap unchanged.

Answer E is incorrect because silence has not been defined as an acceptance mechanism. The plan requires an authorized decision, so absence of objection is insufficient evidence.

 

Question 9

Before closing a predictive warehouse project, the asset register lists 20 scanners, but operations can locate only 18. The asset policy requires a reconciled inventory and accepted custody transfer. The remaining scanners may be at the integrator’s test site. What should happen first?

1. Charge the cost of two replacements to operations immediately.
2. Ask the supplier’s account manager to confirm that the project is complete.
3. Reconcile the two scanners and document their location or approved disposition.
4. Transfer all 20 scanners in the register and investigate the difference after closure.
5. Reduce the register to 18 because those are the devices currently in use.

Correct Answer: C

 

Correct Answer

Answer C is correct because custody cannot be accepted reliably while the register and physical inventory disagree. Resolving the variance establishes what operations actually receives and whether supplier-held assets need retrieval or another authorized disposition.

Incorrect Answers

Answer A is incorrect because replacement may later be appropriate, but the scanners may simply remain at the integrator. Incurring cost before checking their location does not resolve ownership or custody evidence.

Answer B is incorrect because a general completion statement does not identify the missing assets or meet the inventory policy. The specific discrepancy requires traceable resolution.

Answer D is incorrect because that would certify custody not supported by evidence. The policy makes reconciliation a precondition, and the receiving team cannot accept possession of assets it cannot locate.

Answer E is incorrect because current use does not establish that the other two were disposed of or no longer belong to the organization. Deleting entries would conceal rather than reconcile the variance.

 

Question 10

An analytics service is ready for handover. A rare capacity risk remains within the approved operating tolerance, with an agreed response if queue depth exceeds 500. Policy allows transfer of such risks when ownership is accepted. Which two handover elements are necessary? Choose TWO.

1. Monitoring and escalation instructions linked to the queue-depth trigger.
2. Keeping the disbanded project board as the sole incident decision authority.
3. A supplier assurance that the threshold will never be exceeded.
4. Removal of the risk from both project and operational records at closure.
5. An operations owner who accepts the risk and authority to invoke the response.
6. Reopening completed design work until all capacity uncertainty disappears.

Correct Answers: A, E

 

Correct Answers

Answer A is correct because the response can only be used in time if operations can detect the agreed condition and route it correctly. This makes the accepted residual risk operationally manageable.

Answer E is correct because a named, capable recipient keeps the residual exposure actionable after the project team leaves. A list entry alone would not ensure that anyone can make the response decision.

Incorrect Answers

Answer B is incorrect because that would leave an unavailable governance body on the operating response path. Authority needs to be usable in the receiving organization after closure.

Answer C is incorrect because an unsupported prediction does not transfer internal accountability or establish monitoring. The agreed response exists because the event remains possible.

Answer D is incorrect because closure changes ownership, not the existence of the exposure. Removing the record would lose the threshold and response that justify accepting the risk.

Answer F is incorrect because the scenario expressly allows a bounded residual risk. Eliminating every uncertainty is not a requirement and would disregard the authorized tolerance.

 

Question 11

A service redesign will close this month, but its benefits plan measures avoided rework over the following six months. Policy permits closure before that measurement period ends. Which two arrangements preserve benefit accountability? Choose TWO.

1. Replace the six-month measure with the number of completed design workshops.
2. Secure a business owner’s acceptance of the follow-up measurement responsibility.
3. Transfer the baseline, calculation method, data access and scheduled review dates.
4. Record the full forecast as realized benefit in the closure report.
5. Keep the development team fully funded until the last benefit measurement.
6. Leave data access with the project manager and share it when requested.

Correct Answers: B, C

 

Correct Answers

Answer B is correct because the temporary project team will no longer be the operating mechanism for tracking results. An accepted business responsibility keeps the planned review connected to someone with continuing authority.

Answer C is correct because these allow the new owner to compare actual results with the agreed starting point over the intended period. Ownership without usable measurement inputs would not preserve a credible follow-up.

Incorrect Answers

Answer A is incorrect because workshop completion concerns delivery activity, not avoided rework. It would discard the agreed benefit question merely because the longer measurement extends past closure.

Answer D is incorrect because the six-month evidence does not yet exist. A forecast may be reported as a forecast, but closure is not proof that the expected reduction in rework has occurred.

Answer E is incorrect because the policy permits closure and the remaining activity is business measurement. Retaining the whole team is not necessary when a capable business owner can perform it.

Answer F is incorrect because reliance on a departing individual’s account makes follow-up fragile and fails to transfer the practical means of measurement. Access must accompany the accepted business role.

 

Question 12

The final configuration specialist on a predictive equipment project is due to leave on Wednesday. A mandatory configuration walkthrough with operations is booked for Thursday, and no other team member can lead it. Operations has not accepted the configuration record. What should the project manager do?

1. Ask operations to sign the record on Wednesday and hold the walkthrough later.
2. Keep every project team member assigned until operations completes a month of use.
3. Resequence or extend the specialist’s assignment until the walkthrough is completed.
4. Release the specialist and send the current configuration file to operations.
5. Cancel the walkthrough because the specialist’s contract end date is fixed.

Correct Answer: C

 

Correct Answer

Answer C is correct because the release date conflicts with a known handover dependency. Securing qualified availability protects the acceptance step while limiting retention to the specific unfinished responsibility.

Incorrect Answers

Answer A is incorrect because the signature would precede the evidence needed for informed acceptance. Scheduling pressure is not a reason to certify a transfer that has not happened.

Answer B is incorrect because the immediate gap concerns one specialist and one defined activity. Broad retention adds cost without targeting the actual release dependency.

Answer D is incorrect because a file alone does not satisfy the mandatory walkthrough or confirm that the recipient can use it. The known knowledge dependency would remain after the only qualified person leaves.

Answer E is incorrect because a resource constraint does not remove a mandatory handover requirement. The manager should resolve timing or qualified coverage rather than silently discard the condition.

 

Question 13

A project archive contains approved configuration records, customer personal data and obsolete working copies. The organization’s archive policy requires retention by record category, restricted access to personal data, and a named custodian who can retrieve final evidence. Which actions meet those requirements? Choose THREE.

1. Keep every working copy forever to maximize the available audit trail.
2. Restrict the personal-data records to authorized roles in the archive.
3. Assign a custodian and verify retrieval of the approved final records.
4. Give every former team member full archive access for future questions.
5. Store the approved configuration only on the project manager’s laptop.
6. Apply the approved retention and disposal schedule to each record category.

Correct Answers: B, C, F

 

Correct Answers

Answer B is correct because a project ending does not make its sensitive records suitable for broad access. Access restrictions implement the stated policy while preserving necessary evidence.

Answer C is correct because a durable archive needs someone accountable and a usable retrieval route. A successful retrieval check demonstrates that stored evidence can actually support later operations or review.

Answer F is correct because the policy distinguishes records by their purpose and retention needs. Classifying them prevents both indiscriminate deletion and unnecessary preservation of working copies.

Incorrect Answers

Answer A is incorrect because indefinite retention ignores the category-specific schedule and can preserve unnecessary sensitive or contradictory material. More files do not automatically produce better evidence.

Answer D is incorrect because former participation does not establish ongoing authorization to personal data. A controlled retrieval process can support legitimate needs without unrestricted access.

Answer E is incorrect because a personal device is not a durable, custodially managed archive. The project manager’s departure or device failure would undermine the required retrieval capability.

 

Question 14

An adaptive product team plans to hand an internal dashboard to operations on 30 September. Its reporting library is licensed only through 15 October, and the project budget cannot renew it. The receiving team has not budgeted for the fee. What is the best handover decision?

1. Resolve a funded licensing arrangement with the receiving owner before transfer.
2. Record the fee as a realized project saving because it falls after closure.
3. Transfer now because the library remains licensed on the handover date.
4. Remove the library from the dependency register because the product is already built.
5. Include the renewal fee in a proposed future project and transfer now.

Correct Answer: A

 

Correct Answer

Answer A is correct because the product’s continued operation depends on a near-term obligation that has no accepted budget. Handover should make that cost and owner explicit so service continuity is feasible after the project funding ends.

Incorrect Answers

Answer B is incorrect because a timing shift does not eliminate the organization’s expense. Presenting an unfunded operating cost as a saving would misstate both readiness and the project’s financial effect.

Answer C is incorrect because readiness includes the ability to sustain the service, not just operate it at one instant. The known expiry would create an immediate unresolved obligation for the receiving team.

Answer D is incorrect because runtime licensing remains relevant after development. Hiding the dependency would make the support package less accurate and would not remove the renewal need.

Answer E is incorrect because a proposed project does not supply an approved budget or an accepted owner before the imminent expiry. The handover still lacks a funded way to sustain this dependency.

 

Question 15

A six-month initiative used iterative delivery to launch a customer portal. Its chartered outcome and closure criteria are satisfied. The standing product team has accepted support and a backlog of optional future improvements. What is the best recommendation?

1. Delete the optional improvements so the closure report can show no remaining work.
2. Close the initiative and retain the optional improvements in product governance.
3. Require a new project acceptance signature for each future backlog item.
4. Withdraw the standing product team’s support commitment until all improvements are funded.
5. Keep the initiative open until the product backlog contains no items.

Correct Answer: B

 

Correct Answer

Answer B is correct because the defined temporary effort has met its exit conditions, and the ongoing team has accepted its responsibilities. A living product backlog does not by itself require the project to remain open.

Incorrect Answers

Answer A is incorrect because accepted future opportunities belong in product governance. Removing them would lose useful information and confuse unfinished project obligations with separately owned enhancement ideas.

Answer C is incorrect because future work follows the standing team’s governance, not the closed initiative’s acceptance process. Reusing the old project would blur the boundary already established by the charter.

Answer D is incorrect because support and optional enhancement funding are distinct responsibilities in this scenario. The existing accepted support arrangement satisfies the closure condition without pre-funding every idea.

Answer E is incorrect because optional improvements can continue throughout a product’s life. An empty backlog is not the charter’s closure criterion and would turn a bounded initiative into indefinite operations.

 

Question 16

A supplier’s predictive implementation work is accepted, but a disputed invoice remains. Contract policy permits project closure only if unresolved claims are either settled or formally accepted by the commercial team with a funded handling plan. The supplier proposes marking the invoice paid to simplify closure. What should the project manager do?

1. Reject the accepted deliverable until the supplier withdraws the invoice.
2. Arrange an accepted commercial claim transfer or settlement before closure.
3. Mark the invoice paid and add a private note that the amount is disputed.
4. Keep all project resources active until the supplier’s next accounting year.
5. Close the project and let the supplier discover the new contact independently.

Correct Answer: B

 

Correct Answer

Answer B is correct because delivery acceptance does not resolve the invoice dispute. The stated policy provides two legitimate routes that retain an accurate financial record and accountability for the remaining exposure.

Incorrect Answers

Answer A is incorrect because the dispute concerns payment, and no delivery defect is stated. Reversing valid acceptance as leverage confuses the technical and commercial decisions.

Answer C is incorrect because a private note does not correct the false financial status. It would conceal an unresolved obligation from the formal records used for commercial and closure decisions.

Answer D is incorrect because the accounting calendar does not determine claim resolution or ownership. A controlled transfer can meet policy without retaining unrelated delivery resources.

Answer E is incorrect because no commercial owner has accepted the claim or its funding. Closure would therefore bypass the explicit condition and leave the supplier without an agreed resolution route.

 

Question 17

A hybrid project’s acceptance authority leaves the organization one week before final approval. Testing is complete, and the sponsor wants the project manager to sign instead. The governance plan requires the sponsor to appoint any replacement acceptance authority in writing. What is the best action?

1. Ask the test lead to alter the old authority’s signature date.
2. Postpone all closure activity indefinitely until the former employee returns.
3. Sign as project manager because the original authority is unavailable.
4. Treat the departed authority’s earlier interest in demonstrations as acceptance.
5. Have the sponsor appoint a replacement authority to review the acceptance evidence.

Correct Answer: E

 

Correct Answer

Answer E is correct because the governance plan provides a legitimate way to restore decision capacity. Formal appointment and evidence review preserve the approval boundary without repeating completed work unnecessarily.

Incorrect Answers

Answer A is incorrect because changing a signature record would misrepresent who reviewed the final evidence and when. Administrative pressure cannot justify fabricating approval.

Answer B is incorrect because the plan supports replacement appointment, so the vacancy need not stop the project indefinitely. Other preparation can continue while the correct authority is established.

Answer C is incorrect because the project manager has not been appointed under the stated process. Availability does not confer authority to make the business acceptance decision.

Answer D is incorrect because participation before final testing is not the required final decision. It also leaves no authorized judgment on the completed evidence.

 

Question 18

Operators have received a runbook for an iteratively developed service. Before accepting support, they ask for evidence that they can handle common incidents without relying on the departing developers. Which activity gives the strongest evidence?

1. Have operators resolve representative incidents using the runbook while developers observe.
2. Have developers demonstrate the fastest route through each recovery procedure.
3. Ask the sponsor whether the runbook appears sufficiently detailed.
4. Ask operators to confirm that they downloaded the latest runbook.
5. Use operators’ confidence ratings after they read the recovery procedures.

Correct Answer: A

 

Correct Answer

Answer A is correct because independent execution tests both the instructions and the receiving team’s ability to apply them. Observation can identify gaps without substituting developer intervention for operational capability.

Incorrect Answers

Answer B is incorrect because an expert demonstration may teach useful techniques, but it tests the developers’ skill. It does not show whether operations can reproduce the result without them.

Answer C is incorrect because sponsor opinion cannot establish operator competence or procedure effectiveness. The receiving team needs to demonstrate the work it will be accountable for.

Answer D is incorrect because possession establishes access but does not demonstrate that the procedures can be followed. The concern is practical independence during incidents.

Answer E is incorrect because self-reported confidence can guide coaching, but it does not demonstrate successful incident handling. Observed independent execution provides the direct evidence the receiving team is requesting.

 

Question 19

During a predictive cutover rehearsal, data reconciliation takes three hours. The approved outage window is four hours, and rollback takes two hours. Policy requires enough remaining time to complete rollback within the outage window if reconciliation fails. The current plan starts reconciliation immediately after a one-hour migration. What should the project manager recommend?

1. Approve the plan because one hour plus three hours exactly fits the window.
2. Start rollback only after a failed reconciliation and report any overrun afterward.
3. Redesign or reauthorize the cutover timing before declaring readiness.
4. Remove reconciliation from the outage plan and validate the data the next day.
5. Ask the sponsor to approve readiness while keeping the four-hour policy unchanged.

Correct Answer: C

 

Correct Answer

Answer C is correct because the plan reaches a reconciliation decision at hour four, leaving no time for a two-hour rollback. Readiness requires a sequence or approved window that supports the stated fallback condition, not merely the successful path.

Incorrect Answers

Answer A is incorrect because that calculation covers only successful migration and reconciliation. It omits the mandatory recovery time if reconciliation fails at the decision point.

Answer B is incorrect because policy explicitly requires rollback to finish inside the window. Reporting the predictable overrun later would not satisfy the pre-cutover readiness condition.

Answer D is incorrect because that removes the decision evidence needed to know whether the migration succeeded before committing to live use. It does not create a compliant fallback plan.

Answer E is incorrect because a readiness signature cannot make the timing feasible. The plan or window must actually change through the appropriate authority before the condition can be met.

 

Question 20

A new service is operating successfully, and a hybrid project plans to retire the old platform. Policy requires verified removal of live dependencies and confirmation that retained records remain retrievable. Which evidence is needed before shutdown? Choose TWO.

1. An instruction to keep the old platform available without an end date.
2. A lower monthly invoice estimate for the new hosting arrangement.
3. A sponsor message thanking the team for completing the rollout.
4. A retrieval test of required historical records in their approved retained location.
5. A dependency check showing that no live interface still calls the old platform.
6. A count of users who attended the new-service launch presentation.

Correct Answers: D, E

 

Correct Answers

Answer D is correct because shutdown must not make retained information unusable. The test demonstrates that historical access survives retirement rather than relying on an untested archive assumption.

Answer E is correct because successful use of the new service does not prove every peripheral integration has moved. Checking actual dependencies prevents retirement from breaking a service that was outside the main user workflow.

Incorrect Answers

Answer A is incorrect because indefinite parallel operation avoids a decision but does not produce the evidence needed for controlled retirement. The task asks what would establish readiness to shut it down.

Answer B is incorrect because expected savings justify examining retirement but do not prove it is ready. Financial attractiveness cannot substitute for the two required technical checks.

Answer C is incorrect because recognition does not verify the dependency or historical-record conditions. The shutdown decision needs evidence of what will remain usable after the old platform stops.

Answer F is incorrect because attendance can support adoption planning but does not establish interface removal or archive retrievability. It does not satisfy either shutdown condition.

 

Question 21

A customer rejects a predictive deliverable because it lacks a recently requested export format. The signed acceptance criteria specify two other formats, and both pass. The new format has not been approved as scope. What should the project manager do first?

1. Delete the new request from the record so it cannot delay closure.
2. Review the agreed criteria with the customer and separate the new request from acceptance.
3. Record customer acceptance unilaterally because the tests passed.
4. Restart all acceptance testing using the customer’s latest preferences as the baseline.
5. Add the format immediately and defer its cost discussion until after closure.

Correct Answer: B

 

Correct Answer

Answer B is correct because the evidence supports the existing scope, but the customer’s objection still needs a transparent discussion. Separating the two decisions avoids treating unapproved work as an existing acceptance obligation.

Incorrect Answers

Answer A is incorrect because removing the request loses a legitimate stakeholder need. It should remain visible for a separate decision even if it does not change the current criteria.

Answer C is incorrect because successful tests support acceptance but do not authorize inventing the customer’s decision. The manager should address the disagreement using the agreed criteria and acceptance process.

Answer D is incorrect because preferences do not automatically replace the approved criteria. Resetting the baseline without agreement makes completion unstable and obscures the actual change being requested.

Answer E is incorrect because this commits unapproved work and hides its effect on time and cost. A request made during acceptance still needs the appropriate scope decision.

 

Question 22

An adaptive team’s final runbook names the project team as the owner of alerts and vendor escalation. The standing operations team has capacity but has not accepted either activity. Which actions complete the responsibility transfer? Choose TWO.

1. Wait for the first live incident to decide whether the vendor route is needed.
2. Have operations accept the vendor escalation route and test the contact details.
3. Obtain a developer promise to check alerts during personal time.
4. Leave the project group mailbox as the permanent escalation destination.
5. Agree which operational roles receive alerts and exercise their response authority.
6. Replace every instance of project team with operations in the runbook without discussion.

Correct Answers: B, E

 

Correct Answers

Answer B is correct because receiving ownership includes the practical route to external help. Acceptance plus a contact check exposes access or routing gaps before the former project channel disappears.

Answer E is correct because support must be tied to people who remain available after the project ends. Agreement on authority makes the alert response executable rather than merely changing a team name in a document.

Incorrect Answers

Answer A is incorrect because vendor escalation is already a defined responsibility. Testing only after an incident exposes the service to an avoidable delay when support is most urgent.

Answer C is incorrect because an informal promise does not establish durable coverage or operational authority. It leaves support dependent on people whose assignments have ended.

Answer D is incorrect because a mailbox associated with a disbanded team may not be monitored. It also bypasses the needed acceptance by the standing owner.

Answer F is incorrect because a text replacement can update labels but cannot establish informed acceptance or workable access. The specific gap is an unaccepted operational responsibility.

 

Question 23

A closure report for a hybrid project shows 400,000 in actual cost and 30,000 remaining budget. Finance identifies an approved 20,000 supplier invoice for completed work that has not yet been posted. Policy requires confirmed outstanding obligations in the final cost report. What should the manager report?

1. 420,000 including the confirmed invoice, with its posting status disclosed.
2. 400,000 because the ledger has not yet posted the supplier invoice.
3. 450,000 by adding both the invoice and the unspent budget to actual cost.
4. 430,000 because final cost should equal the full authorized budget.
5. 400,000 and transfer the invoice silently to the operations cost center.

Correct Answer: A

 

Correct Answer

Answer A is correct because completed work has created a confirmed obligation even though accounting has not posted it. Including it gives a complete final-cost view and leaves 10,000 against the stated 430,000 budget.

Incorrect Answers

Answer B is incorrect because the policy specifically requires confirmed outstanding obligations. Reporting ledger entries alone would omit a known cost and overstate the remaining budget.

Answer C is incorrect because unused budget is not another obligation. This combines a legitimate invoice with an unspent allowance and therefore double-counts the financial capacity of the project.

Answer D is incorrect because authorization is a ceiling, not evidence of expenditure. Adding the known invoice supports 420,000, not spending or reporting the remaining 10,000 without a basis.

Answer E is incorrect because changing where a bill is processed does not change what work incurred it. A silent transfer would distort the closure report and violate the stated inclusion rule.

 

Question 24

During early design of a hybrid field-service system, operations says the proposed architecture requires skills it does not have. The project plans to involve operations again only during final handover. What is the best adjustment?

1. Agree support capability, training and acceptance needs while design choices remain open.
2. Remove operational readiness from the acceptance plan to protect the design schedule.
3. Wait for the first release to estimate training from actual incidents.
4. Finish the architecture and ask operations to accept the resulting support model.
5. Assign the supplier permanent support responsibility without checking the contract.

Correct Answer: A

 

Correct Answer

Answer A is correct because operational constraints can affect the architecture and the effort required for sustainable support. Addressing them now allows design and readiness plans to evolve together instead of discovering an unaffordable transfer at the end.

Incorrect Answers

Answer B is incorrect because deleting the criterion would hide the known inability to sustain the service. It does not create the capability needed after deployment.

Answer C is incorrect because operational feedback is useful, but the known skills mismatch can be investigated now. Waiting exposes the first release to a support gap that early planning could address.

Answer D is incorrect because that treats operational capability as a late administrative task. The stated skills gap may influence design feasibility and should be considered before choices become costly to change.

Answer E is incorrect because outsourcing may be an option, but no such obligation or funding is stated. A unilateral assignment cannot establish an accepted operating model.

 

Question 25

A project has received closure authorization. Support has moved to a standing service team, and two accepted residual actions have named owners and due dates. Stakeholders still send incidents to the project mailbox. Which communications should the manager issue? Choose TWO.

1. A notice saying no further questions may be raised after the closure date.
2. A statement that all remaining action items have disappeared with closure.
3. A closure notice identifying the effective date and the ongoing support route.
4. A request to reopen the project solely to maintain the old mailbox.
5. An instruction to send every future product suggestion directly to the former sponsor.
6. A residual-action handover notice confirming owners, due dates and follow-up contacts.

Correct Answers: C, F

 

Correct Answers

Answer C is correct because stakeholders need an explicit change in where they obtain help. Connecting closure timing with the service channel prevents incidents from remaining in a mailbox that no longer has an active project team.

Answer F is correct because closure does not extinguish accepted actions. Making their continuing ownership visible lets stakeholders track completion without assuming the temporary project remains accountable.

Incorrect Answers

Answer A is incorrect because ongoing support and residual work remain legitimate. Closure changes the channel and owner; it does not eliminate stakeholders’ need to obtain help.

Answer B is incorrect because the two actions have explicitly survived under accepted ownership. Claiming otherwise would misrepresent the decision and undermine follow-up.

Answer D is incorrect because the problem is outdated routing after an authorized transfer. Clear communication and managed redirection address it without reversing completed closure.

Answer E is incorrect because the sponsor is not identified as the standing intake owner. Inventing that route can create a new responsibility gap rather than communicating the accepted operating arrangement.