Training Video Course

CIS-CSM: Certified Implementation Specialist - Customer Service Management

PDFs and exam guides are not so efficient, right? Prepare for your ServiceNow examination with our training course. The CIS-CSM course contains a complete batch of videos that will provide you with profound and thorough knowledge related to ServiceNow certification exam. Pass the ServiceNow CIS-CSM test with flying colors.

Rating
4.04rating
Students
88
Duration
01:50:09 h
$16.49
$14.99

Curriculum for CIS-CSM Certification Video Course

Name of Video Time
Play Video: Overview of ServiceNow CSM
1. Overview of ServiceNow CSM
4:17
Play Video: Understanding the ServiceNow Platform
2. Understanding the ServiceNow Platform
6:02
Play Video: Role of a ServiceNow CSM Implementation Specialist
3. Role of a ServiceNow CSM Implementation Specialist
5:40
Name of Video Time
Play Video: Customer Service Management Basics
1. Customer Service Management Basics
5:59
Play Video: Understanding CSM Data Model
2. Understanding CSM Data Model
5:52
Play Video: CSM Application Architecture
3. CSM Application Architecture
5:50
Play Video: CSM Roles and Responsibilities
4. CSM Roles and Responsibilities
5:17
Name of Video Time
Play Video: Introduction to Case Management
1. Introduction to Case Management
4:28
Play Video: Understanding Account and Contact Management
2. Understanding Account and Contact Management
3:51
Play Video: Case Assignment and Routing
3. Case Assignment and Routing
3:55
Play Video: Service Level Agreements (SLAs) in CSM
4. Service Level Agreements (SLAs) in CSM
3:51
Name of Video Time
Play Video: CSM Portal and Customer Experience
1. CSM Portal and Customer Experience
3:45
Play Video: Knowledge Management in CSM
2. Knowledge Management in CSM
3:47
Play Video: Integrating CSM with Other Applications
3. Integrating CSM with Other Applications
3:59
Play Video: Performance Analytics for CSM
4. Performance Analytics for CSM
4:45
Name of Video Time
Play Video: Automating Workflows in CSM
1. Automating Workflows in CSM
4:22
Play Video: Business Rules in CSM
2. Business Rules in CSM
4:14
Play Video: Introduction to Predictive Intelligence in CSM
3. Introduction to Predictive Intelligence in CSM
4:22
Name of Video Time
Play Video: Overview of Security in CSM
1. Overview of Security in CSM
2:53
Play Video: Compliance and Regulatory Requirements in CSM
2. Compliance and Regulatory Requirements in CSM
2:50
Name of Video Time
Play Video: Introduction to CSM Reporting
1. Introduction to CSM Reporting
3:10
Play Video: Customizing Reports in CSM
2. Customizing Reports in CSM
3:11
Play Video: Dashboard Creation in CSM
3. Dashboard Creation in CSM
2:44
Name of Video Time
Play Video: CSM Implementation Best Practices
1. CSM Implementation Best Practices
3:43
Play Video: Customer Onboarding and Transition
2. Customer Onboarding and Transition
3:32
Play Video: Post-Implementation Considerations
3. Post-Implementation Considerations
3:50

ServiceNow CIS-CSM Exam Dumps, Practice Test Questions

100% Latest & Updated ServiceNow CIS-CSM Practice Test Questions, Exam Dumps & Verified Answers!
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ServiceNow CIS-CSM Premium Bundle
$54.98
$44.99

CIS-CSM Premium Bundle

  • Premium File: 241 Questions & Answers. Last update: Dec 3, 2024
  • Training Course: 26 Video Lectures
  • Latest Questions
  • 100% Accurate Answers
  • Fast Exam Updates

CIS-CSM Premium Bundle

ServiceNow CIS-CSM Premium Bundle
  • Premium File: 241 Questions & Answers. Last update: Dec 3, 2024
  • Training Course: 26 Video Lectures
  • Latest Questions
  • 100% Accurate Answers
  • Fast Exam Updates
$54.98
$44.99

Free CIS-CSM Exam Questions & CIS-CSM Dumps

File Name Size Votes
File Name
servicenow.examcollection.cis-csm.v2024-09-29.by.antoni.64q.vce
Size
3.03 MB
Votes
1
File Name
servicenow.realtests.cis-csm.v2022-02-02.by.annabelle.69q.vce
Size
3.83 MB
Votes
1
File Name
servicenow.actualtests.cis-csm.v2021-08-13.by.oscar.28q.vce
Size
38.21 KB
Votes
1
File Name
servicenow.certkey.cis-csm.v2021-05-13.by.amber.28q.vce
Size
38.21 KB
Votes
1

ServiceNow CIS-CSM Training Course

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