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TitleService Desk Manager Qualification
About SDI Certifications
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SDI is an internationally recognized organization that offers both service desk certifications and improvement programs. The certification developed by the Service Desk Institute follows the ITIL and ISO/IEC 20000 standard requirements and validates the professionals’ value for the entire business.
SDI Certification Program Overview
The Service Desk Institute offers professionals an opportunity to gain the Service Desk Manager certificate. The candidates who want to get certified should follow some simple steps:
The SDI certifications are offered based on a star rating principle, which includes the following levels:
The organizations that obtain a proactive 2-star level of maturity demonstrate that they have a high level of proficiency in different areas such as processes and procedures, service strategy, analysis and reporting, performance levels, staff development, and training, or business communications.
Service Desk Manager Certification
The professionals who want to become certified Service Desk Managers will need to develop a solid understanding of how to handle service desk management solutions. They should also gain experience on how to lead service desk operations. The individuals aiming to obtain this certificate will need to get the passing score in one exam, coded SD0-302. By acing it and becoming accredited, one validates the following knowledge and skills:
Preparation Resources for Becoming SDI Certified
The professionals who want to become SDI certified should explore different training materials. Therefore, they have higher chances to pass the certification exam from the first attempt. Below, you can find some examples of available courses and preparation materials:
This is a virtual course that has a four-day duration. The members can enroll in this class if they pay a registration fee of approximately $2451. This fee is available for members only. In case you are not a member yet, then you will pay a fee of about $2796. This course is dedicated to any professional who wants to become a certified service desk manager and supervisor. The candidates preparing to take this exam are those interested in understanding how to develop service desk management solutions and manage an effective support operation program.
Any professional who has a minimum of three years of experience working in a service desk environment can enroll in this virtual class. At the end of this program, the attendees are expected to have developed the following skills:
The individuals who attend this class will obtain an international qualification which is recognized by Peoplecert. Also, they will become part of a unique group of people who share the same interests and are open to sharing the best practices implemented in other organizations.
This book is available on Amazon in different formats. The candidates who want to take the Service Desk Manager certification exam can download it in the Kindle format or buy the paperback version. The author developed this guide following the exam’s blueprint and upgrades it based on the latest changes made by the vendor. This resource includes the latest tips to help professionals pass the certification exam from the first attempt.
This book is different from others thanks to its capacity to help the readers understand how to become an effective service desk manager. The book answers different questions that a service desk manager has. Therefore, the readers will identify the best strategies that help them hire the right people or how to delegate tasks efficiently. The material also includes a series of examples and study cases that help the professionals who want to pass the certification exam get a real perspective on what to expect. This guide helps the candidates check their preparedness status and get used to the exam’s structure.
Becoming a certified service desk manager requires a lot of training and organization. The test-takers should explore different preparation materials that help them understand which topics they should focus on more. Enroll in the official courses to gain hands-on experience and strengthen your knowledge with the help of books to succeed in the test on the first try.
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