About 500-052 Exam
The aim of the Deploying Cisco Unified Contact Center Express UCCXD or simply 500-052 specialist exam is to allow candidates to prove their understanding of the usage, design, and operation of Cisco Contact Center Express v. 11.0 deployments. In other words, Cisco UCCX is an Automatic Call Distribution system that lines and distributes calls meant for agents. Its uniqueness is that it’s both a secure and easy-to-use solution. This comprehensive contact management that the Cisco UCCX provides enables businesses to improve customer satisfaction levels and grow a more loyal following.
Cisco UCCX Overview
The Cisco UCCX is a leading solution for consolidating CRM for SMB contact centers, protecting their contact center investment, and bringing advanced cloud capabilities that help bridge their on-premises contact center to the cloud. This technology has undergone continuous improvement for more than 15 years and still going. All indications show that the demand for those who have expertise in the Cisco UCCX deployments will continue to grow.
Aimed Audience Profile
It is well known that continuous development is the key to staying relevant in today's rapidly changing IT climate. In light of this truth, the Deploying Cisco Unified Contact Center Express exam is recommended not only for System engineers who may be responsible for deploying Cisco's Unified CCX solution but also for IT professionals at all levels.
There are no prerequisites for writing the Cisco 500-052 exam. However, the vendor recommends going through the exam objective guidelines provided by the vendor and judge whether you have the knowledge and skill required to excel in the exam. If you do possess the necessary expertise, then register and take your test. But if you don’t, then enroll in an official training course to upskill or brush up on tested knowledge areas. Therefore, the Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 program is the official recommended course for the 500-052 exam preparation.
There are also other training programs exclusive to Cisco Partners via Cisco’s Sales Connect platform. So, if you work in a company that’s a Cisco Partner, make sure to take the opportunity of this perk.
General Exam Format
You will be required to answer between 45-55 questions within 60 minutes allocated for the exam. The exact number of questions will be displayed on the screen at the start of your exam.
Furthermore, as typical of Cisco exams, there's no information about question types as well as the passing score for 500-052 test. Cisco generally doesn't announce their passing grades, saying that the passing benchmark is set using statistical analysis. Consequently, they are subject to change and without notice. That said, upon completing the test 500-052 UCCXD, candidates who wrote the exam will be issued an individualized score report which includes a score breakout by each exam section. The goal of this breakout is to help applicants pin down their areas of weaknesses and strengths. That way, if you fail the final test, you’ll be able to determine which section of the exam objectives you need to put in more work to pass your exam on the next attempt. Cisco will also send participating candidates the passing score for the particular exam they wrote.
This Cisco exam is delivered in English only, and you can register for it on the Pearson VUE platform for a registration fee of $300. It's worth noting that this test can be taken remotely, and so if the possibility of contact with the Covid-19 virus is giving you a scare, now you know that you can take your Cisco exam with a reduced risk of being exposed to the virus.
Exam Domain Details
Now that you know the date of your final test, you can begin preparing. You should start by studying the test outline, which you can find on the official exam page. Elucidated below are the domains and subdomains that the exam questions are likely to come from. At the same time, Cisco retains the right to modify these guidelines at any time without notice.
- Design a Cisco Unified Contact Center Express System Deployment
This section accounts for 32% of all exam questions that check the candidate’s ability to plan the customer capacity, identify features required by customers, evaluate and advise on numerous configuration options, as well as identify which configuration and ordering tools are more available.
- Implement a Cisco Unified Contact Center Express System
The next knowledge domain is 40% of the 500-052 UCCXD exam, accounting for the most significant test portion. The following are the capabilities candidates must possess to scale through this section. They must be able to describe the process to install and configure Cisco UCCX hardware, software, and providing users under customer requirements. Moreover, every candidate should be able to explain how to use Cisco's UCCX Application Editor and inspect the competitive landscape of Cisco Business Edition 6000.
- Operate a Cisco Unified Contact Center Express System
The last section involves 28% of the 500-052 test and checks for four broad candidate abilities: Can you pinpoint rudimentary Cisco UCCX user tasks? Can you recognize procedures and tools that can be used to troubleshoot Cisco UCCX? Third, can you determine the procedures and tools that can be used to monitor Cisco UCCX system operations? And finally, can you identify processes and tools available for upgrading systems, patching, and license additions for Cisco UCCX? Once you’re able to answer yes to these questions, this exam part should be a breeze.
The demand for Cisco UCCX experts is not likely to decline any time soon as businesses with medium-sized contact center teams need solutions that enable them to manage their customer-care environment efficiently. The Cisco Unified Contact Center Express has established a stellar reputation as a cost-optimizing, easy-to-use, easy-to-deploy, all-in-one solution. So, specialists in deploying and managing this solution will also be in demand for the foreseeable future.
In more detail, according to ZipRecruiter.com, the specialists who pass the Cisco 500-052 exam can earn around $109K annually and qualify for the following positions: Unified Communications Engineer, Communications Operator, Voice Operations Support Engineer, and Network and Systems Technician among others.