About MB-240 Exam
The Microsoft MB-240 exam is for those professionals who aim to validate their expertise in working with Microsoft Dynamics 365. It helps them to earn recognized certification and advance their careers in the consulting field.
The Microsoft Dynamics 365 Field Service exam targets individuals with adequate knowledge of enforcing solutions for managing resources in the service lifecycle. The most suitable candidates for MB-240 certification test also have expertise in working with internal as well as external teams for implementing the field service processes. Getting through this assessment would need an understanding of IoT solutions, mobile applications, field service applications, and connected IoT deployment too. The candidates should be customary with the workings of the Field Service Mobile application and have enough hands-on experience with Field Service.
Related Certification Overview
The Microsoft Dynamics 365 Field Service exam is a partial requirement for earning the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. Earning this medium-level certificate proves the candidates’ skills in managing and implementing Dynamics 365 solutions required for completing the field service life-cycle in the spotlight. In addition, remember to pass PL-200 exam as well to finalize the process and become accredited.
MB-240 Exam Details and Topics Covered
The Microsoft MB-240 exam has 40-60 tasks of different types and lasts for 130 minutes. The enrollment fee one has to pay to take it is $165 (note that this sum may vary according to the country). The test is available in the English language only and covers the following six domains:
- Field Service application integrations (15-20%)
The first part of the certification exam deals with the configuration of field service applications. This means the candidates will be asked to determine and set up major security roles, show their knowledge of scheduling options, essential entities, territories, proficiency models, etc. This portion of the exam also requires an understanding of the implementation of resource roles and categories along with the configuration of time tracking. Moreover, the applicants need to be capable of identifying all the covered products and services, calculate the minimum charges, link products with the price list and determine the tax codes. Comprehension of setting up bookable resources would be essential to get through this test too. This includes having skills in managing bookable resources, activating mapping features, setting up geocoding, managing requests for time off, managing resource pools, and more. Finally, this domain also checks the candidates’ ability to incorporate other related tools such as Power Automate, Dynamics 365 Remote Assist, Guides, and Supply Chain Management with Dynamics 365 Field Service.
- Work orders management (15-20%)
To answer the questions from this domain, the applicants must be familiar with the work order lifecycle, its configuration, stages, booking status, etc. The candidates should also be fluent in creating and handling work orders, adding statuses, organizing them by geography, closing work orders, setting up asset hierarchy, and more. Also, the entrants must be skilled in managing incidents using the knowledge of incident types, service tasks, products, and services. They should also be capable of properly using agreements and their preferences along with bookings, invoices, SLAs, etc. Finally, the second domain also comprises topics related to inspection and its usage.
- Scheduling and dispatching work orders (25-30%)
The third section focuses on work order scheduling and dispatching. The candidates must be skilled in determining the use cases of predictive work duration and travel time, technician locator functionality implementation, appointment scheduling, etc. They should also be capable of implementing schedule boards by determining uses for Booking Requirements, implementing map features, scheduling work orders manually, setting up schedule boards, etc. Furthermore, the section also tests the applicants’ knowledge of implementing Schedule Assistant by applying constraints, filtering data, specifying radius for search, and more. Additionally, this domain includes questions about resource schedule optimization and the configuration of Universal Resource Scheduling.
- Field service mobility management (10-15%)
For this section, the candidates should have an adequate understanding of the mobile application and its proper installation. They will be tested on their skills in determining the requirements and supported platforms, signing in to Field Service Mobile application, and using Dynamics 365 mobile app for Field Service along with Connected Field Service, and Remote Assist. Expertise in configuring mobile applications will also be helpful as well as skills in setting up actions, steps, sync, etc.
- Inventory and purchasing management (5-10%)
The fifth domain emphasizes the management of inventory and purchases. The applicants need to be capable of managing the assets of customers through the deployment of uses configuration, customer assets registration, child assets, etc. They are also required to know how to manage inventory and warehouses, display inventory, manage levels of inventory, update inventory manually, and more. Finally, this section also covers returns of purchases. The candidates will need to learn more about the processes of the purchase order, creating the orders, finalizing the returns, and more.
- Connected Field Service implementation (10-15%)
The final domain covers up to 15% of the exam but contains relatively fewer topics. To get through this section, the candidate should be familiar with the Internet of Things (IoT), its uses, components, and its relation to Field Service Mobile application. The candidates should also be skilled in managing various IoT appliances and Connect Field Service security roles.
After earning the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification, the professional gets a clear way to apply for multiple high-earning and prestigious jobs. These individuals become highly suitable for the job roles such as project manager, solutions architect, and developer and would prove to be a valuable addition to any team. Moreover, each of these positions comes with a decent annual salary as shown on the Glassdoor website:
- Microsoft Dynamics 365 Field Service Consultant: $82k
- Dynamics 365 Customer Engagement Specialist: $42k
- Microsoft Dynamics 365 Developer: $88k
Acquiring the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification opens up different paths that one can follow for further enhancing their skills in the Microsoft Dynamics 365 platform. Advanced certifications such as Microsoft Certified: Dynamics 365 Finance and Operations Apps Solution Architect Expert and Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert should be considered.